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Loop’s allowed us to stop thinking of returns as a returned item or returned revenue and start thinking of it as a returning customer, so we can wow the shit out of them.
Jemma Cumming
LSKD
In this blog, we discuss how to leverage multiple return options to build a great omnichannel return strategy that wins customer loyalty.
Learn more about the return merchandise authorization (or RMA) process, and how to optimize it for your ecommerce brand.
Learn how to streamline your warranty returns process to better serve your most loyal customers as well as new shoppers.
Learn how to build an optimized returns process for your ecommerce business with the right returns management software.
When shoppers return gifts after the holiday season, it can take a bite out of profits – but it doesn’t have to.
Running flash sales is a good way to grow your audience, but how do you keep those customers coming back? Here are our strategies.
Building the right refund policy means creating distinct refund and return policies to boost customer satisfaction and retention rates.
Learn how to increase profit margins by boosting sales – both during the shopping cart and the post-purchase experience.
Ecommerce customer acquisition is more expensive than it used to be. Here are some ways to make the best of it.
Here’s how post-purchase preferences differ between consumers in different generations, according to the data from our Consumer Report.
Here’s how post-purchase preferences differ between consumers in the US and the UK, according to the data we obtained in our Consumer Report.
Your return rate could be hurting your business. Calculating this metric and employing the right returns management tools can help you.
Learn how to seamlessly deliver products internationally and manage returns with Skynet Worldwide Express.
Learn how the right return solution platform can help ecommerce merchants streamline their returns process and save money.
Ecommerce merchants looking to get the most out of their Shopify UK accounts should consider these top app integrations.
The right returns management partner can make all the difference to your online store. Here’s how Loop stacks up against Swap Commerce.
Learn about the easy parcel drop-off and pick-up options available through the Collect Plus network in the United Kingdom.
Bracketing is a shopper behavior that particularly affects the swimwear industry. Here’s how to prepare your ecommerce store for bracketing.
Learn what buyer’s remorse is, and how to help ecommerce shoppers move past it with better return policies.
Learn how customizing your content and campaigns can improve the profit margins of your Shopify ecommerce store.
If you run an ecommerce business on Shopify, it’s important to optimize the customer experience for returns.
Many variables impact how a customer is likely to respond to a certain marketing message or product offer. Here’s a look at the three factors.
Use automation tools for your ecommerce brand to help you streamline operations and deliver a better customer experience.
Understand the different priorities across generations X, Y, and Z to better target your customers and increase your sales.
Learn how to map out your Shopify customers’ journey for a more optimized shopper experience and better ROI.
Asking customers their return reasons will help you get data analytics to optimize your D2C sales process.
An effective policy is one that answers all the potential questions a customer has. Here are some tips for how to write a return policy that tell your customers what they need to know.
Learn how to boost staff retention by building a positive workplace culture.
Learn how to use the UK’s inflation metrics to drive your business strategy.
Learn about the business licensing requirements to open a business in all 50 U.S. states and Washington D.C.
Learn about how Loop is helping merchants navigate challenges in reverse logistics with the help of our industry partners.
Instant refunds are one way to ensure post-purchase customer satisfaction, but you may be leaving money on the table if that’s your default strategy.
Learn how Loop’s 3PL integrations, enhanced data, and dynamic routing options can help you optimize your reverse logistics operations.
We’re thrilled to announce our new partnership with Two Boxes to help warehouses and brands improve return processing operations and gain access to even more actionable returns data.
Learn how to optimize for a positive post-purchase evaluation to boost retention and revenue.
Learn how to lower reverse shipping costs and retain more revenue with an effective returns management solution.
This year on Boxing Day, Loop processed nearly 128,000 returns in a single day, helping merchants generate upsell and retain revenue.
Learn what “green returns” are and why sustainability is so important in ecommerce throughout the entire supply chain.
Learn about some of Loop’s most impactful exchange and return feature launches from the past year—and why you may want to use them.
Learn how to lower order cancellations & refund requests in your ecommerce store, whether you’re seeing cancellations pre- or post-purchase.
Learn how to optimize your inventory management to increase profits and meet customer demand for your ecommerce business.
Customer retention is one of your most important metrics. Learn how to reduce customer acquisition costs by boosting customer retention.
Learn about two common terms in international shipping and logistics, plus a quick rundown of all the kinds of manifests you might encounter.
This Black Friday Cyber Monday, merchants saw increases in orders, GMV, and average order value across almost all verticals! Take a look.
Follow these seven smart tactics to scale your ecommerce retail business and achieve profitable growth, cheaply.
Learn more about how automated returns management for your ecommerce business can help you streamline your brand’s operations.
Learn why ecommerce businesses use split shipments for order fulfillment, and how to deliver an optimized experience.
Learn what to look for in an ecommerce and/or retail point of sale (POS) solution, and why it’s important for your returns.
Looking for ways to build your customer base and decrease C.A.C.? Try these lower cost tactics to grow your ecommerce audience.
Peak ecommerce shopping season is almost here – so here are some tips for using your promotions to help you build long-term brand loyalty.
Learn about how to get sales on Shopify using some of the best apps for improving your ecommerce marketing and sales process.
Learn about the key differences, pros, and cons between offering an ecommerce wholesale or retail business model.
Learn about the different types of USPS tracking information to understand how to monitor your delivery progress.
Learn why next-day delivery is an important service to consider, and how to do it without hurting your profit margins.
Learn how ecommerce merchants should respond to delayed shipments, known as delivery exceptions, and the reasons they occur.
Learn how to build an ecommerce return policy that encourages repeat sales instead of customer churn, that way your sales improve.
Here’s how to create distinct refund and return policies to boost customer satisfaction and retention rates.
Customer acquisition costs are high for the Black Friday-Cyber Monday shopping season. Here are some strategies to help shoppers stick around.
USPS has implemented new rules around shipping hazardous materials. Here’s what you should know.
When promoting your sitewide sales events, make sure to focus on customer retention.
Here’s how offering warranties can encourage new customers to buy from your brand and increase loyalty from existing customers. Learn about warranties and returns.
Today marks a big day for Loop—and an even bigger day for the return management ecosystem.
Learn about the consumer protections governing online sales in the UK, and how you can set a great return policy.
In honor of Pride Month, we talked to three queer Loopers about what Pride means, why they enjoy working at Loop, and more.
Cross-border shipping into Canada can expand your audience base—learn how to get set up for international ecommerce growth.
Learn how to deliver a great customer experience with frustration-free packaging for shipping and returns.
Learn about when to consider economy shipping for your ecommerce business, and everything you’ll need to know about the option.
USPS prepaid labels, QR codes, and other options give shoppers flexibility and ease in processing returns.
Loop proudly supports all of our employees, and that includes our employees who are moms. Three of our Loop moms talk about working here.
Learn about Asendia’s ecommerce delivery and returns solutions for international shipping, so that you can optimize your ecommerce deliveries.
We sat down with shoe giant Rothy’s to chat about returns abuse and return fraud. Here’s our recap of the webinar.
Check out this recap of our Loop webinar, “To Fee or Not to Fee,” which discusses how brands can implement return fees (or not).
We share key takeaways from this expert roundtable on how your brand can best prepare for Black Friday and Cyber Monday.
Learn how Loop makes merchants like you successful, why you should make the switch from Returnly to Loop, and more.
In this webinar, ecommerce experts share strategies for optimizing your digital channels to support sustainable growth.
Get tips from EcoCart, Gorgias, ShipBob, Okendo, and Loop on building a more eco-friendly returns practice.
We talked with two Loop merchants, Grant Stone and Del Toro, to discuss the future of returns and how they will impact your business.
Loop talked with Retail Dive and Spieckerman Retail about the returns challenges facing Shopify merchants this holiday season and beyond.
Learn how Veho and Loop work together to offer simple at home return pick-ups to simplify your shoppers’ returns and increase retention.
Get key takeaways from entrepreneur Kyle Hency on ways that ecommerce brands can increase their focus on profitability.
We spoke with some ecommerce experts to gain takeaways on building a sustainable brand. And to learn how to leverage your mission for BFCM.
Get the top takeaways from a recent webinar on how D2C merchants are navigating economic uncertainty.
Check out the key takeaways from our webinar with leading ecommerce experts on how to reduce churn.
Learn how Loop’s partnership with Happy Returns powers the entire returns experience from start to finish.
