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In The Loop

Covering commerce, retention, and the entire post-purchase experience.

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How ecommerce order editing increases loyalty and revenue

Beyond Returns

How ecommerce order editing increases loyalty and revenue

April 27, 2026

How leading DTC brands are cutting return costs without killing customer loyalty

Returns Management

How leading DTC brands are cutting return costs without killing customer loyalty

April 14, 2026

What is package protection in ecommerce? A guide for brands

Beyond Returns

What is package protection in ecommerce? A guide for brands

April 9, 2026

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

Beyond Returns

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

March 25, 2026

The pre-purchase tools ecommerce brands need in 2026

Beyond Returns

The pre-purchase tools ecommerce brands need in 2026
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Corinne D'Andria

March 19, 2026

Why your Shopify store needs real ETAs to be successful

Beyond Returns

Why your Shopify store needs real ETAs to be successful
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Vaishali Ravi

March 17, 2026

Post-purchase behavior: The key to repeat purchases

Beyond Returns

Post-purchase behavior: The key to repeat purchases
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Carly Greenberg

March 17, 2026

Most common return reasons in ecommerce by vertical (2026 data and trends)

Returns Management

Most common return reasons in ecommerce by vertical (2026 data and trends)

February 26, 2026

The case for consumer-paid returns in 2026

Returns Management

The case for consumer-paid returns in 2026

February 6, 2026

Simplifying the new post-purchase tech stack - 2026 & beyond

Beyond Returns

Simplifying the new post-purchase tech stack - 2026 & beyond

January 26, 2026

How pre-purchase transparency boosts ecommerce retention rates

Beyond Returns

How pre-purchase transparency boosts ecommerce retention rates

January 14, 2026

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Gross revenue retention: The key metric for UK retailers

International Markets

Gross revenue retention: The key metric for UK retailers
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Samir Kamnani

March 27, 2025

A guide to expanding your ecommerce business in the UK

International Markets

A guide to expanding your ecommerce business in the UK
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Samir Kamnani

January 17, 2025

The POS system “must haves” for small business retailers

International Markets

The POS system “must haves” for small business retailers
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Samir Kamnani

January 2, 2025

A guide to understanding VAT, GST & international ecommerce taxes

International Markets

A guide to understanding VAT, GST & international ecommerce taxes
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Samir Kamnani

December 27, 2024

Everything you should know about currency localisation for international ecommerce sales

International Markets

Everything you should know about currency localisation for international ecommerce sales
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Samir Kamnani

December 26, 2024

Do UK businesses have to accept returns and give refunds?

International Markets

Do UK businesses have to accept returns and give refunds?
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Samir Kamnani

December 20, 2024

RetailX Returns Report: Key takeaways

International Markets

RetailX Returns Report: Key takeaways
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Samir Kamnani

October 2, 2024

Why UK businesses are stockpiling inventory (and what to do instead)

International Markets

Why UK businesses are stockpiling inventory (and what to do instead)
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Samir Kamnani

September 16, 2024

The impact of recent inflation on UK consumers and commerce

International Markets

The impact of recent inflation on UK consumers and commerce
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Samir Kamnani

September 13, 2024

How Australian businesses can overcome ecommerce shipping and returns challenges

International Markets

How Australian businesses can overcome ecommerce shipping and returns challenges
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Vaishali Ravi

August 2, 2024

Handling returns for your dropshipping business in the UK

International Markets

Handling returns for your dropshipping business in the UK
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Samir Kamnani

July 8, 2024

Webinar recap: Future of Australian commerce: Sustainable growth in a shifting market

International Markets

Webinar recap: Future of Australian commerce: Sustainable growth in a shifting market
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Vaishali Ravi

July 1, 2024

Webinar recap: How UK Merchants Can Succeed in an Uncertain Market

International Markets

Webinar recap: How UK Merchants Can Succeed in an Uncertain Market
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Samir Kamnani

June 27, 2024

Invoice requirements for businesses in the UK 2024

International Markets

Invoice requirements for businesses in the UK 2024
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Samir Kamnani

June 24, 2024

How to register a business in the UK

International Markets

How to register a business in the UK
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Samir Kamnani

June 12, 2024