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In The Loop

Covering commerce, retention, and the entire post-purchase experience.

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How ecommerce order editing increases loyalty and revenue

Beyond Returns

How ecommerce order editing increases loyalty and revenue

April 27, 2026

How leading DTC brands are cutting return costs without killing customer loyalty

Returns Management

How leading DTC brands are cutting return costs without killing customer loyalty

April 14, 2026

What is package protection in ecommerce? A guide for brands

Beyond Returns

What is package protection in ecommerce? A guide for brands

April 9, 2026

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

Beyond Returns

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

March 25, 2026

The pre-purchase tools ecommerce brands need in 2026

Beyond Returns

The pre-purchase tools ecommerce brands need in 2026
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Corinne D'Andria

March 19, 2026

Why your Shopify store needs real ETAs to be successful

Beyond Returns

Why your Shopify store needs real ETAs to be successful
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Vaishali Ravi

March 17, 2026

Post-purchase behavior: The key to repeat purchases

Beyond Returns

Post-purchase behavior: The key to repeat purchases
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Carly Greenberg

March 17, 2026

Most common return reasons in ecommerce by vertical (2026 data and trends)

Returns Management

Most common return reasons in ecommerce by vertical (2026 data and trends)

February 26, 2026

The case for consumer-paid returns in 2026

Returns Management

The case for consumer-paid returns in 2026

February 6, 2026

Simplifying the new post-purchase tech stack - 2026 & beyond

Beyond Returns

Simplifying the new post-purchase tech stack - 2026 & beyond

January 26, 2026

How pre-purchase transparency boosts ecommerce retention rates

Beyond Returns

How pre-purchase transparency boosts ecommerce retention rates

January 14, 2026

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Loop’s Origin Story by Jonathan Poma, Founder & CEO

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Loop’s Origin Story by Jonathan Poma, Founder & CEO
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Jonathan Poma

September 26, 2023

Loop welcomes Returnly’s merchants

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Loop welcomes Returnly’s merchants
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Jonathan Poma

July 6, 2023

How Vitality’s returns sales channel revenue doubled with the help of Avex and Loop

Loop Corner

How Vitality’s returns sales channel revenue doubled with the help of Avex and Loop
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JP Arnaud-Marquez

June 29, 2023

How Loop supports our LGBTQIA+ employees

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How Loop supports our LGBTQIA+ employees
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Kelli Trapnell

June 16, 2023

How Loop supports our mom employees

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How Loop supports our mom employees
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Kelli Trapnell

May 12, 2023

How Adrift improves shopper buying confidence with Arkhi and Loop

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How Adrift improves shopper buying confidence with Arkhi and Loop
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Drew Bear

April 19, 2023

How Loop helps your brand provide sustainable returns

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How Loop helps your brand provide sustainable returns
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Kelli Trapnell

April 10, 2023

Loop x Arrive: Save money by maximizing recovery rates on returned items

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Loop x Arrive: Save money by maximizing recovery rates on returned items
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Samir Kamnani

November 16, 2022

Loop Names Hannah Bravo Chief Operating Officer

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Loop Names Hannah Bravo Chief Operating Officer
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Carly Greenberg

November 9, 2022

Loop x Netsuite via Nova Module: the ultimate in automation and efficiency

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Loop x Netsuite via Nova Module: the ultimate in automation and efficiency
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Vaishali Ravi

October 12, 2022

Loop x Netsuite via Celigo: the ultimate streamlining service

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Loop x Netsuite via Celigo: the ultimate streamlining service
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Vaishali Ravi

October 12, 2022

Loop x Attentive: Improve your customer returns process

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Loop x Attentive: Improve your customer returns process
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Vaishali Ravi

September 14, 2022

Loop certified as a Great Place to Work

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Loop certified as a Great Place to Work
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Carly Greenberg

August 10, 2022

What is Instant Exchange by Loop?

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What is Instant Exchange by Loop?
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Carly Greenberg

August 10, 2022

Zendesk x Loop: Elevate your returns customer support

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Zendesk x Loop: Elevate your returns customer support
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Vaishali Ravi

August 2, 2022