The name Monos is inspired by the Japanese concept of mono no aware – the profound appreciation of the beauty in fleeting moments; a fitting name, of course, for a premium travel goods company.
“Travel is what you make of it. For some, it’s an escape from everyday life. But for others, it’s a chance to grow and learn.”
Monos’ design philosophy is embodied by their luggage collections’ simple and sleek design. This is juxtaposed with their obsession with high-quality materials that last.
“We believe in having fewer but better things. That’s why we decided from the outset that every single part we use matters, and every little detail counts.”
We sat down with Mike Wu, director of customer happiness, to discuss how Loop supports Monos’ scaling Shopify brand.
The following is a transcript of an interview by Kristi Meyer, Loop’s customer marketing manager, and JP Arnaud-Marquez, Loop’s principal content marketing manager. Some of the questions have been edited for brevity and clarity.
Tell us a bit about your business. What matters to your brand?
During our initial market research, we saw a huge gap in the luggage space. We believe there are three pillars when it comes to travel and luxury: design, quality, and price. Most companies hit one or two of these criteria, we wanted to hit all three and add a fourth one, sustainability.
That’s exactly what we did.
Today, Monos makes premium quality travel goods accessible to everyone. Most high-end luxury luggage is typically priced well out of reach of the average person, ranging from $700 to over $1,000 USD. We use the same or better materials and factories as these brands, but offer our luggage for a fraction of the price.
Simply put, we don’t excessively mark-up prices for profit; we value people before profit. We believe that genuine human connection and understanding are the keys to traveling well, doing good business, and living a good life – another key reason sustainability matters to us.
How has Loop supported your mission and your business?
Originally, we processed returns manually. Our process was costly both from a financial and customer happiness point of view, both of which motivated us to find a viable solution. After reviewing the returns landscape, Loop stood out above the rest.
Regarding our mission, Loop supports our sustainability efforts a great deal. We are Climate Neutral Certified and members of 1% for the Planet. Participating in these programs requires our ability to track and offset our carbon footprint and environmental impact; without Loop, we wouldn’t have the accurate, reliable data we get today.
Since joining Loop, we’ve saved $16,200 in manual return processing. We’ve also seen an increase in our average upsell value to about $9.33 per return. All of which not only supports our business, but makes happier customers – which is what we truly care deeply about.
It’s comforting to know when a customer initiates a return they’ll be taken care of. We are confident in sending our customers to Loop’s platform because it consistently provides a great shopping experience.
Want to learn more about how Loop can help your brand? Contact us for a demo.