The 2023 Ecommerce Returns Benchmark is here! See how you stack up

Loop returns

Unlock the power of returns with Loop

 

Find out why Shopify’s most-loved brands choose Loop over Returnly to deliver their ideal returns experience.

 

 

 

 

Compare Loop vs. Returnly

 

Schedule your 1:1 returns consultation to see how Loop stacks up against Returnly and other returns platforms

 

 

Supporting over 1,800 Shopify brands:

Allbirds Logo with transparent background
Chubbies Logo with transparent background
Brooklinen Logo with transparent background
Princess Polly Logo with transparent background
Jones Road Logo
Summersalt, logo with transparent background

Why choose Loop over Returnly?

Two women happily ordering items online.

To achieve clear ROI without any hidden fees

Credit where it’s due: Returnly can manage risk.

But with so much focus on managing risk, Returnly misses the point: Returns aren’t a risk, they’re an opportunity to delight your customers. As such, Returnly charges insurance fees as high as 8% per exchange, which obscures the true cost of the solution while treating your customers as a liability.

On the other hand, Loop’s transparent, commission-free subscription model is built to create the best returns experience while delivering value for your business.

To retain more revenue and increase upsell value 

This is where the gap between Loop and Returnly widens.

Loop merchants convert as much as 50% of potential refunds into exchanges – meaning additional retained revenue in their pockets. Plus, our data makes it clear: Our merchants see a 19% higher customer retention rate when compared to Returnly’s numbers.

We make it easy to incentivize shoppers to make an exchange over a refund by offering bonus credit. And then letting them shop your full catalog during the exchange so they can find a new product they love—every time.

When returns are as easy and enjoyable as shopping, your shoppers will come back to your store more often, spend more, and increase their lifetime value to your brand.

How Studs delivers on their promise through exchanges with Loop

By partnering with Loop, the jewelry company Studs has seen increased customer satisfaction

After a brief stint with Returnly, Studs realized they needed a returns partner that could scale with their growing brand.

Once onboarded, they saw a significant shift: A high-touch, supportive experience that wow’ed their customers. Oh, and the nice uptick in retained revenue helps, too.

Your brand. Your returns. Your way.

Image showcasing Loop's return portal as it displays several products available for an exchange.

We’re not just a returns platform, we’re your partners

Loop believes in keeping your brand front and center. We help you design the perfect returns flow while delivering an experience your shoppers love.

Every Loop merchant receives dedicated onboarding support and a merchant success manager who works to understand the unique ins-and-outs of your brand. Get your new returns portal up and running with minimal effort, leveraging a team devoted to your success and growth every step of the way.

What we offer:

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The right logistics stack for your products

Loop helps you find the best logistics solution for your Shopify returns. Use UPS, FedEx, or Easypost? No problem. Want to offer at-home pickup, in-person dropoff, or stick with the standard print and mail returns? No matter what method you use, we’ve got you covered.

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Return insights to optimize your store

Understand why shoppers are returning a product so you can keep your store up to date. T-shirt doesn’t run true to size? Update sizing recommendations. Physical color of a sweater doesn’t match the product photos? Time for new images. Whatever the return reason may be, we help you find out, so you can remedy issues.

Woman putting on a long sock.

Best-in-class shopper retention tools

No matter the outcome of a Shopify return, deliver an experience that keeps your shoppers coming back. Incentivize exchanges to retain more revenue and let shoppers browse your full catalog during the exchange. Loop gives you the tools to transform returns from a cost center into a profit center.

Ready to unlock the power of your returns?

Book a demo today and discover how Loop can help you maximize retention and create a delightful returns experience for your shoppers.