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Unlock the power of returns with Loop


Find out why Shopify’s most-loved brands choose Loop over Swap Commerce to deliver their ideal returns experience.





Compare Loop vs. Swap Commerce


Schedule your 1:1 returns consultation to see how Loop stacks up against Swap Commerce and other returns platforms



Supporting over 1,800 Shopify brands:

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Why choose Loop over Swap Commerce?

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Take your returns to the next level

Credit where it’s due: Swap Commerce is a great starter returns platform. They cover the basics of digital returns and reverse logistics.

But brands that want to get the most out of their returns need to go beyond the basics – and that doesn’t have to come with increased costs.

Loop’s feature set makes returns optimal for you and your shoppers. Workflows to enforce the nuances of any return policy. 40+ integrations in the Shopify ecosystem. True on-store exchanges during the return flow making returns feel like shopping again. Our commitment to providing the best returns platform out there runs deep.

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We’re not just a returns platform, we’re your partners

We know a thing or two about returns.

Our expertise helps you design the perfect returns flow while delivering an experience your shoppers love.

Every Loop merchant receives dedicated onboarding support and a merchant success manager who works to understand the unique ins-and-outs of your brand. Get your new returns portal up and running with minimal effort, leveraging a team devoted to your success and growth every step of the way.

How LSKD increased their upsell value per return with Loop

LSKD has since added $128,000 in retained revenue while improving their customer experience

After manually handling returns, LSKD realised they needed to look for a reliable return automation tool. What they didn’t expect was finding a return automation tool that also increased their upsell value per return.

Once onboarded with Loop, they saw a significant shift: Efficient return processes that moved the needle. Together, we continue to delight their shoppers, and improve their retention rates.

What we offer:

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The right logistics stack for your products

Loop works with major UK carriers to help you set up the best logistics solution for your returns. Use RoyalMail, DPDUK or DHL? No problem. Need international return shipping? We’ve got you covered.

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Return insights to optimise your store

Understand why shoppers are returning a product so you can keep your store up to date. T-shirt doesn’t run true to size? Update sizing recommendations. Physical color of a sweater doesn’t match the product photos? Time for new images. Whatever the return reason may be, we help you find out, so you can remedy issues.

Woman putting on a long sock.

Best-in-class shopper retention tools

No matter the outcome of a Shopify return, deliver an experience that keeps your shoppers coming back. Incentivise exchanges to retain more revenue and let shoppers browse your full catalogue during the exchange. Loop gives you the tools to transform returns from a cost centre into a profit centre.

Ready to unlock the power of your returns?


Book a demo today and discover how Loop can help you maximise retention and create a delightful returns experience for your shoppers.