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Unlock the power of returns with Loop


Find out why Shopify’s most-loved brands choose Loop over ZigZag to deliver their ideal returns experience.





Compare Loop vs. ZigZag


Schedule your 1:1 returns consultation to see how Loop stacks up against ZigZag and other returns platforms



Supporting over 1,800 Shopify brands:

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Why choose Loop over ZigZag?

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Achieve Clear ROI and Improve Customer Satisfaction

Credit where it’s due: ZigZag has a great carrier network and handles return disposition well.

But with so much focus on logistics, ZigZag has not prioritized their digital return experience or the ability to turn returns into exchanges. 84% of customers said that a positive, hassle-free returns experience would make them more likely to buy from a retailer again in the future. ZigZag’s portal covers the basics of digital returns, but fails to create an experience that can enhance customer satisfaction and drive LTV.

On the other hand, Loop makes online returns easy and enjoyable for shoppers and incentivises exchanges over refunds wherever possible, all while supporting the carriers you partner with.

Couple searching for online sales.

To deliver the best returns experience on Shopify

Our intuitive, self-serve portal makes returns as easy and enjoyable as shopping

We’re built exclusively for Shopify, so you’re sure to deliver a hassle-free experience for your customers while keeping the backend accounting simple for your staff.

Plus, Loop seamlessly integrates with your favourite Shopify apps like Klaviyo, Attentive, and Gorgias, so it’s easy for Loop to work with—and improve—your existing returns processes.

How LSKD increased their upsell value per return with Loop

LSKD has since added $128,000 in retained revenue while improving their customer experience

After manually handling returns, LSKD realizsed they needed to look for a reliable return automation tool. What they didn’t expect was finding a return automation tool that also increased their upsell value per return.

Once onboarded with Loop, they saw a significant shift: Efficient return processes that moved the needle. Together, we continue to delight their shoppers, and improve their retention rates.

What we offer:

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The right logistics stack for your products

Loop works with major UK carriers to help you set up the best logistics solution for your returns. Use RoyalMail, DPDUK or DHL? No problem. Need international return shipping? We’ve got you covered.

Man wearing headphones while online shopping.

Return insights to optimise your store

Understand why shoppers are returning a product so you can keep your store up to date. T-shirt doesn’t run true to size? Update sizing recommendations. Physical colour of a sweater doesn’t match the product photos? Time for new images. Whatever the return reason may be, we help you find out, so you can remedy issues.

Woman putting on a long sock.

Best-in-class shopper retention tools

No matter the outcome of a Shopify return, deliver an experience that keeps your shoppers coming back. Incentivise exchanges to retain more revenue and let shoppers browse your full catalogue during the exchange. Loop gives you the tools to transform returns from a cost centre into a profit centre.

Ready to unlock the power of your returns?


Book a demo today and discover how Loop can help you maximise retention and create a delightful returns experience for your shoppers.