“Loop lets us spend less time processing returns so we can focus on high-value customer interactions”
Matthew Solusod / Aviator Nation
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See why 5,000+ Shopify merchants trust Loop to deliver a best-in-class post-purchase experience.
The big picture: Loop is the proven and seasoned expert. We power returns for over 5,000 Shopify merchants and connect to over 120 integration partners. All with expert support and 99.9% uptime over the past 4 holiday seasons.
Loop partners with Shopify’s top logistics, support, and marketing providers to streamline your operations. We make exchanges effortless for both you and your customers by automating processes between Shopify, your warehouse, and accounting systems. Using NetSuite or ApparelMagic? We’ve got you covered!
Wonderment is the choice for Shopify merchants seeking a simple, intuitive solution. While Aftership offers some additional features, these add unnecessary complexity for brands that value streamlined operations. Wonderment delivers a streamlined, highly customizable post-purchase experience with robust analytics and transparent pricing, empowering brands to build customer loyalty. It’s the ideal solution for merchants looking to simplify operations and focus on creating exceptional brand experiences.
Selected as one of just 23 Premier Technology Partners in Shopify's global ecosystem, Loop stands alone as the definitive returns and exchanges management solution. This exclusive recognition isn't purchased—it's earned through excellence.
Growing globally? We help brands partner with top cross-border shipping and logistics providers for seamless label generation and returns management, so you can deliver a consistent returns experience and simplify operations across all markets.
Loop's Workflows allow seamless customization based on customer segment, time of year, and more. We make it easy to enforce your return policies, no matter how complex.
We’re Happy Returns' preferred portal partner, with 70% consumer adoption when offered in Loop—higher than their own software. Merchants like Princess Polly and Allbirds have saved over $750,000 on shipping costs since launch. Plus, our strong 3PL integrations make drop-offs and restocking seamless.
We're here to grow with you! All merchants above 2,000 annual return volume get an Onboarding Specialist and dedicated Merchant Success Manager,
Built for brands looking to create seamless and custimized return and exchange journeys.
Fully customize your return policy for different outcomes and special cases easily within Loop Admin.
With Workflows, merchants can accommodate scenarios that fall outside a typical return policy.
Outcomes can be set based on product type, return reason, order value, customer conditions, and more.
Includes photo upload feature.
Built for tracking - return and exchange management is not Aftership's expertise.
Offers Advanced exchanges, variant exchanges, different-priced exchanges, Instant Exchange, Bonus Credit, Shop Now & Later.
Customers can exchange for any items across your entire product catalog directly within the platform with Shop Now.
Shop Later allows customers who initially opt for a refund to change their mind for an exchange or store credit, before their return is processed.
Does not support gift exchanges, nor handling fees on exchanges.
Offset gives customers the option of paying a small fee during checkout for a free return later, allowing merchants to fully cover the cost of Loop’s industry-leading software and return shipping.
Offset is also the only consumer-paid returns model with access to Return Bar® drop-offs.
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Wonderment offers a highly customizable platform, enabling Shopify brands to create tracking pages that seamlessly align with their unique brand identity.
With advanced analytics, Wonderment provides valuable insights into repeat purchases and ROI, helping brands drive loyalty and growth.
Its transparent pricing eliminates hidden fees, giving merchants clarity and control over their operations.
Aftership is suited for international markets, providing a broad range of carrier integrations and language support to accommodate global shipping needs.
Aftership also incorporates AI-driven product recommendations, aiming to enhance the customer journey and boost sales. While these features can provide value, they add a layer of complexity that may not align with merchants who prefer a more straightforward, easy-to-use solution.
Loop stands alone as the definitive Shopify Premier Partner for returns and exchanges.
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Links customers back to the brand's fully optimized site, better incentivizing them to exchange instead of return.
Aftership does not link back to the brand's fully optimized site.
Supports as many carriers and logistics partners as you need, including international and cross-border.
Limits the number of carriers you use based on your plan.
Offers 120+ integrations for easy integration with your tech stack - deeply embedded in the ecommerce ecosystem
Limited, 25+ integrations
Intelligent suite of fraud tools enable you to proactively protect revenue while continuing to offer the best returns experience.
Offers grading & disposition data from the warehouse to better identify return policy abusers. Set workflows to mitigate risk or place bad actors on a blocklist.
Reactive only, focused primarily on policy abuse.
Enable shoppers to self-serve warranty claims directly through the Loop portal.
Included in the cost for most plans and managed in the returns portal.
Separate product with an additional cost, managed separately from returns.
Loop POS functionality supports:
Start return online, drop-off in-store
Buy online, return in-store (BORIS)
Includes exchanges, gift returns, ability to capture upsell revenue, flexible restocking, and easy order management.
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Opportunity to convert a refund into Store Credit up until the point it's issued.
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Save on shipping costs for items you can't resell while surprising and delighting your customers.
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5k+
Shopify top brands
4.7★
average rating
$2.4B+
in sales retained