“Loop lets us spend less time processing returns so we can focus on high-value customer interactions”
Matthew Solusod / Aviator Nation
Book a demo today
See why 5,000+ Shopify merchants trust Loop to deliver a best-in-class post-purchase experience.
The big picture: Loop is the proven and seasoned expert. We power returns for over 5,000 Shopify merchants and connect to over 120 integration partners. All with expert support and 99.9% uptime over the past 4 holiday seasons.
Offset keeps your brand in the spotlight, not Loop’s or Redo’s. Loop offers both free and subscription based options, so you can choose the consumer-paid returns model that works best for your business.
Selected as one of just 23 Premier Technology Partners in Shopify's global ecosystem, Loop stands alone as the definitive returns and exchanges management solution. This exclusive recognition isn't purchased—it's earned through excellence.
Wonderment is a best-in-class tracking solution with robust analytics, predictive insights, and a delivery promise feature that enhances the customer experience. Unlike Redo, Wonderment integrates seamlessly with top marketing tools like Klaviyo and Attentive, offers stronger carrier integrations, and provides better international support. While Redo may be free, Wonderment delivers greater value with advanced features designed to drive customer loyalty and business growth - with plans available for all sized brands and budgets.
Loop has 120+ integrations with other top ecommerce solutions, like Global- E, Brightpearl, Shipbob, Gorgias, and Klaviyo, to ensure that you have the tools you need to grow your business and a consistent experience between your systems.
We're focused on helping you track and prevent fraud before it causes damage. Loop sits at the intersection between orders, customers, returns, and warehouse data, and has the scale and mechanisms to get labeled data that very few other companies can offer.
Boost CLTV by giving shoppers a premium return dropoff experience with 10,000+ Return Bar® locations nationwide, and fully cover the shipping costs with Offset - the only consumer-paid returns model with access to Return Bar® drop-offs.
With Loop’s Shop Now, Shop Later, and Bonus Credit features, you’ll have everything you need to keep your shoppers engaged and create more upsell opportunities.
Fully customize your return policy for different outcomes and special cases easily within Loop Admin.
With Workflows, merchants can accommodate scenarios that fall outside a typical return policy.
Outcomes can be set based on product type, return reason, order value, customer conditions, and more.
Includes photo upload feature.
Create flexible policy rules with the Flexible Return Engine that include tags, price, time, and more.
Offset gives customers the option of paying a small fee during checkout for a free return later, allowing merchants to fully cover the cost of Loop’s industry-leading software and return shipping.
Offset is also the only consumer-paid returns model with access to Return Bar® drop-offs.
Customers purchase Redo for a fee at checkout for free returns.
Offers Advanced exchanges, variant exchanges, different-priced exchanges, Instant Exchange, Bonus Credit, Shop Now & Later.
Customers can exchange for any items across your entire product catalog directly within the platform with Shop Now.
Shop Later allows customers who initially opt for a refund to change their mind for an exchange or store credit, before their return is processed.
Offers Advanced exchanges, variant exchanges, 2-Click Swaps, Instant Exchange, and Shop Again.
Wonderment by Loop offers robust analytics, predictive insights, and stronger carrier integrations to keep your operations running smoothly.
With seamless connections to Klaviyo, Attentive, and other marketing tools, Wonderment fits effortlessly into your existing stack.
Plus, it provides better international support and Delivery Promise, ensuring accurate estimated delivery dates for your customers.
Redo offers an all-in-one platform at little to no cost, making it a budget-friendly choice for SMBs. With built-in email and SMS capabilities, it provides basic post-purchase communication without the need for additional marketing tools.
Loop stands alone as the definitive Shopify Premier Partner for returns and exchanges.
N/A
Unlimited warehouse locations available.
Efficient routing based on smart rate shopping and configured
destination rules.
N/A
Loop POS functionality supports:
Start return online, drop-off in-store
Buy online, return in-store (BORIS)
Includes exchanges, gift returns, ability to capture upsell revenue, flexible restocking, and easy order management.
N/A
Offers 120+ integrations for easy integration with your tech stack
Redo lists 12 integrations on their website
24/7 support
<2 hour response time
24/7 support
99.9% uptime guarantee
N/A
Intelligent suite of fraud tools enable you to proactively protect revenue while continuing to offer the best returns experience.
Offers grading & disposition data from the warehouse to better identify return policy abusers. Set workflows to mitigate risk or place bad actors on a blocklist.
N/A
Enable shoppers to self-serve warranty claims directly through the Loop portal.
Redo does offer a warranties feature
5k+
Shopify top brands
4.7★
average rating
$2.4B+
in sales retained