“More than ever, profitability needs to be a core focus for brands—and Loop helps make returns profitable.”
Kyle Hency / CEO
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See why 5,000+ Shopify brands trust Loop to deliver a best-in-class post-purchase experience.
The big picture: Loop is the proven and seasoned expert. We power returns for over 5,000 Shopify merchants and connect to over 120 integration partners. All with expert support and 99.9% uptime over the past 4 holiday seasons.
With Loop’s Shop Now, Shop Later, and Bonus Credit features, you’ll have everything you need to keep your shoppers engaged and create more upsell opportunities.
While ReturnGo may seem simpler and offer low-cost or free options, Wonderment’s advanced features, including better carrier coverage, robust analytics, and predictive insights, make it the better choice for Shopify brands focused on long-term growth. Wonderment’s highly customizable, brand-driven solution delivers superior ROI and supports higher repeat purchase rates, providing a far more powerful and scalable post-purchase experience. The best part? No matter your brand’s size, Wonderment has a package for every budget.
Selected as one of just 23 Premier Technology Partners in Shopify's global ecosystem, Loop stands alone as the definitive returns and exchanges management solution. This exclusive recognition isn't purchased—it's earned through excellence.
Loop has 120+ integrations with other top ecommerce solutions, like Global- E, Brightpearl, Shipbob, Gorgias, and Klaviyo, to ensure that you have the tools you need to grow your business and a consistent experience between your systems.
We're focused on helping you track and prevent fraud before it causes damage. Loop sits at the intersection between orders, customers, returns, and warehouse data, and has the scale and mechanisms to get labeled data that very few other companies can offer.
By having a merchant-branded returns coverage program, shoppers can have peace of mind knowing that they have the option to return their order if needed—and merchants can maximize margins by offsetting costs.
Fully customize your return policy for different outcomes and special cases easily within Loop Admin.
With Workflows, merchants can accommodate scenarios that fall outside a typical return policy.
Outcomes can be set based on product type, return reason, order value, customer conditions, and more.
Includes photo upload feature.
Create policy rules that include return windows, eligibility conditions, fees, automation flows, and more.
Not scalable since a new return policy needs to be created for each exception.
Offers Advanced exchanges, variant exchanges, different-priced exchanges, Instant Exchange, Bonus Credit, Shop Now & Later.
Customers can exchange for any items across your entire product catalog directly within the platform with Shop Now.
Shop Later allows customers who initially opt for a refund to change their mind for an exchange or store credit, before their return is processed.
Offers different-priced exchanges, Instant Exchange, and Bonus Credit.
Wonderment by Loop offers robust analytics, predictive insights, and stronger carrier integrations to keep your operations running smoothly.
With seamless connections to Klaviyo, Attentive, and other marketing tools, Wonderment fits effortlessly into your existing stack.
Plus, it provides better international support and Delivery Promise, ensuring accurate estimated delivery dates for your customers.
ReturnGo is known for its simplicity, making it an appealing option for SMBs with limited resources or time.
However, there have been few enhancements since they launched their tracking product.
Loop stands alone as the definitive Shopify Premier Partner for returns and exchanges.
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Unlimited warehouse locations available.
Efficient routing based on smart rate shopping and configured
destination rules.
Manage returns for multiple stores in one place.
Loop POS functionality supports:
Start return online, drop-off in-store
Buy online, return in-store (BORIS)
Includes exchanges, gift returns, ability to capture upsell revenue, flexible restocking, and easy order management.
Offers Return to Store
Dedicated Merchant Success Manager to help merchants with onboarding and optimizing their returns platform. 24/7 support for all merchants.
ReturnGO Support Team via email or live chat
99.9% uptime guarantee
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Intelligent suite of fraud tools enable you to proactively protect revenue while continuing to offer the best returns experience.
Offers grading & disposition data from the warehouse to better identify return policy abusers. Set workflows to mitigate risk or place bad actors on a blocklist.
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Offset gives customers the option of paying a small fee during checkout for a free return later, allowing merchants to fully cover the cost of Loop’s industry-leading software and return shipping.
Offset is also the only consumer-paid returns model with access to Return Bar® drop-offs.
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5k+
Shopify top brands
4.7★
average rating
$2.4B+
in sales retained