Loop vs Swap

Why more merchants choose Loop - the flexible, scalable, and trusted choice.

“The biggest benefit of Loop is that our customers can instantly choose what they would like to do with their return."​​​​‌‍​‍​‍‌‍‌​‍‌‍‍‌‌‍‌‌‍‍‌‌‍‍​‍​‍​‍‍​‍​‍‌​‌‍​‌‌‍‍‌‍‍‌‌‌​‌‍‌​‍‍‌‍‍‌‌‍​‍​‍​‍​​‍​‍‌‍‍​‌​‍‌‍‌‌‌‍‌‍​‍​‍​‍‍​‍​‍​‍‌​‌‌​‌‌‌‌‍‌​‌‍‍‌‌‍​‍‌‍‍‌‌‍‍‌‌​‌‍‌‌‌‍‍‌‌​​‍‌‍‌‌‌‍‌​‌‍‍‌‌‌​​‍‌‍‌‌‍‌‍‌​‌‍‌‌​‌‌​​‌​‍‌‍‌‌‌​‌‍‌‌‌‍‍‌‌​‌‍​‌‌‌​‌‍‍‌‌‍‌‍‍​‍‌‍‍‌‌‍‌​​‌​‍‌​‍​​‍​​​‍‌‍‌‍‌‍‌​‌‍​‌‍‌‍​‍‌​‌‍​‍‌‌‍​​​‌​‍‌​‌​​‌‌‌‍‌‌​‌‌​‍‌​‍‌​‌‌‍​‍​​​​‍‌‌‍‌​​​‌‌‍​‍​​‌​‌‌‍‌​​‌​​‌​​​‍‌‌‍​​​‍​‍‌‌​‌‍‌‌​​‌‍‌‌​‌‌‍​‌‍‌‍‌‌​​‌‍​‌‌​‍‌‍‌‌​‍‌​​‌‍​‌‌‌​‌‍‍​​‌‌‍‍​‌‍‌‌‌​‍‌‍​‍‍‌‍‌‍‌‍‌‌‌‍‌‌‌‍‌​‌‍​‍‌‍​‌‌‍​‌‍‍​‍‍‌‌​‌‍‌‌‌​‌‌​‌‍‍‌‌‍‌‌‍‌‍‍‌‍‍‌‌‍​‌‌‍​​‌‍​‍‌‍​‌‌​‌‍‌‌‌‌‌‌‌​‍‌‍​​‌​‍‌‌​​‍‌​‌‍‌​‌‌​‌‌‌‌‍‌​‌‍‍‌‌‍​‍‌‍‌‍‍‌‌‍‌​​‌​‍‌​‍​​‍​​​‍‌‍‌‍‌‍‌​‌‍​‌‍‌‍​‍‌​‌‍​‍‌‌‍​​​‌​‍‌​‌​​‌‌‌‍‌‌​‌‌​‍‌​‍‌​‌‌‍​‍​​​​‍‌‌‍‌​​​‌‌‍​‍​​‌​‌‌‍‌​​‌​​‌​​​‍‌‌‍​​​‍​‍‌‍‌‌​‌‍‌‌​​‌‍‌‌​‌‌‍​‌‍‌‍‌‌​​‌‍​‌‌​‍‌‍‌‌​‍‌‍‌​​‌‍​‌‌‌​‌‍‍​​‌‌‍‍​‌‍‌‌‌​‍‌‍​‍‍‌‍‌‍‌‍‌‌‌‍‌‌‌‍‌​‌‍​‍‌‍​‌‌‍​‌‍‍​‍‍‌‌​‌‍‌‌‌​‌‌​‌‍‍‌‌‍‌‌‍‌‍‍‌‍‍‌‌‍​‌‌‍​​‍​‍‌‌

Dessi Bell / Founder & CEO

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See why 5,000+ Shopify merchants trust Loop to deliver a best-in-class post-purchase experience.

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4 ways Loop is uniquely different from Swap

​​​​‌‍​‍​‍‌‍‌​‍‌‍‍‌‌‍‌‌‍‍‌‌‍‍​‍​‍​‍‍​‍​‍‌​‌‍​‌‌‍‍‌‍‍‌‌‌​‌‍‌​‍‍‌‍‍‌‌‍​‍​‍​‍​​‍​‍‌‍‍​‌​‍‌‍‌‌‌‍‌‍​‍​‍​‍‍​‍​‍​‍‌​‌‌​‌‌‌‌‍‌​‌‍‍‌‌‍​‍‌‍‍‌‌‍‍‌‌​‌‍‌‌‌‍‍‌‌​​‍‌‍‌‌‌‍‌​‌‍‍‌‌‌​​‍‌‍‌‌‍‌‍‌​‌‍‌‌​‌‌​​‌​‍‌‍‌‌‌​‌‍‌‌‌‍‍‌‌​‌‍​‌‌‌​‌‍‍‌‌‍‌‍‍​‍‌‍‍‌‌‍‌​​‌​​‌​‍‌​​‍​​‌‌‍‌​​‌​​‍​​​​‍‌‌‍‌​‌‍​‍​‍​‌‍‌‌​‍‌​‌​‌‍​‌‍‌‌​​‌​‍‌‌‍​‌​‌​​‌‍‌‍​‍‌‌‍​‌‌‍​​​​​‌‍​‍‌​​​​​‌‍​​‍​​‍‌‌‍‌‌​​‍​‍‌‌​‌‍‌‌​​‌‍‌‌​‌‌‍​‌‍‌‍‌‌​​‌‍​‌‌​‍‌‍‌‌​‍‌​​‌‍​‌‌‌​‌‍‍​​‌‌​‌‍‌‌‌‍​‌‌​‌‍‍‌‌‍‌‍‍‌​‌​​‍‌‍‌‍‌​‌‍‌​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍​​‍‌‍‌​​​‍‌‍​‌‌‍‍​​​​​​​‌‍‌‌‌‌‍‍‌‍​​‍​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌‍‌​‌‍‌‌‌​‌‍​‌​‍‌‍‍‌‌​​‌‌​‌‍‍‌‌‍‌‍‍​‌‍​‍‌‍​‌‌​‌‍‌‌‌‌‌‌‌​‍‌‍​​‌​‍‌‌​​‍‌​‌‍‌​‌‌​‌‌‌‌‍‌​‌‍‍‌‌‍​‍‌‍‌‍‍‌‌‍‌​​‌​​‌​‍‌​​‍​​‌‌‍‌​​‌​​‍​​​​‍‌‌‍‌​‌‍​‍​‍​‌‍‌‌​‍‌​‌​‌‍​‌‍‌‌​​‌​‍‌‌‍​‌​‌​​‌‍‌‍​‍‌‌‍​‌‌‍​​​​​‌‍​‍‌​​​​​‌‍​​‍​​‍‌‌‍‌‌​​‍​‍‌‍‌‌​‌‍‌‌​​‌‍‌‌​‌‌‍​‌‍‌‍‌‌​​‌‍​‌‌​‍‌‍‌‌​‍‌‍‌​​‌‍​‌‌‌​‌‍‍​​‌‌​‌‍‌‌‌‍​‌‌​‌‍‍‌‌‍‌‍‍‌​‌​​‍‌‍‌‍‌​‌‍‌​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍​​‍‌‍‌​​​‍‌‍​‌‌‍‍​​​​​​​‌‍‌‌‌‌‍‍‌‍​​‍​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌‍‌​‌‍‌‌‌​‌‍​‌​‍‌‍‍‌‌​​‌‌​‌‍‍‌‌‍‌‍‍​‍​‍‌‌The big picture: Loop is the proven and seasoned expert. We power returns for over 5,000 Shopify merchants and connect to over 120 integration partners. All with expert support and 99.9% uptime over the past 4 holiday seasons.

01

Customisable Return Options

Loop offers more robust customisation options for your return policy than Swap Commerce. With our easy-to-use Workflows, you can auto-enforce your return policy however you desire.

02

Shopify's #1 proactive CX and order tracking platform

Wonderment excels with broader carrier coverage, advanced predictive analytics, and a highly customizable experience that helps maintain brand identity. Unlike Swap, which is focused mainly on the UK and offers simpler customizations, Wonderment provides a comprehensive solution for global operations that reduces WISMO inquiries by 40% (compared to Swap’s 36% reduction) and integrates with top tools like Klaviyo. For Shopify brands seeking growth and enhanced customer experience, Wonderment’s powerful features and seamless integrations make it the clear choice over Swap.

03

Strong Partnerships

Loop has 120+ integrations with other top ecommerce solutions, like Global- E, Brightpearl, Shipbob, Gorgias, and Klaviyo, to ensure that you have the tools you need to grow your business and a consistent experience between your systems.

04

Advanced Analytics

Loop’s scale and advanced analytics make it easy to gain insights from your returns data. This helps merchants identify potential manufacturing issues, uncover patterns or anomalies that could indicate fraudulent activity, and more.

Compare Loop vs Swap

Custom return policy

Fully customize your return policy for different outcomes and special cases easily within Loop Admin.
With Workflows, merchants can accommodate scenarios that fall outside a typical return policy.

Outcomes can be set based on product type, return reason, order value, customer conditions, and
more.

Includes photo upload feature.

Create a standard return policy with rules that include return windows, eligibility conditions, fees, automation flows, and more.

Exchanges

Offers Advanced exchanges, variant exchanges, different-priced exchanges, Instant Exchange, Bonus Credit, Shop Now & Later.

Customers can exchange for any items across your entire product catalog directly within the return flow.

Shop Later allows customers who initially opt for a refund to change their mind for an exchange or store credit, before their return is processed

Offers exchanges through the form of a gift card. Customers that opt for an exchange are given credit to use at their discretion after the return flow.

Point of Sale (POS)

Loop POS functionality supports:

- Start return online, drop-off in-store

- Buy online, return in-store (BORIS)

- Includes exchanges, gift returns, ability to capture upsell revenue, flexible restocking, and easy order management.

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Tracking (New!)

Wonderment by Loop offers best-in-class tracking, better carrier coverage, and robust analytics. Its Delivery Promise feature boosts customer trust with estimated delivery dates.

Highly customizable, Wonderment upholds your brand identity while reducing WISMO inquiries by 40%. Predictive analytics help merchants manage expectations and drive loyalty.

Swap offers simple customizations, making it easy for SMBs to use. As a UK-based company, Swap may have a broader carrier offering for UK brands.

Its unclear pricing may attract SMBs looking for a low-cost option, though it lacks the advanced features and transparency Wonderment provides. Swap claims to reduce WISMO inquiries by 36%

Shopify Premier Partner

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Consumer-Paid Returns

Offset gives customers the option of paying a small fee during checkout for a free return later, allowing merchants to fully cover the cost of Loop’s industry-leading software and return shipping.

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Uptime Guarantee

99.9% uptime guarantee

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Integrations

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Offers 15+ integrations

Fraud detection

Offers grading & disposition data from the warehouse to better identify return policy abusers. Set workflows to mitigate risk or place bad actors on a blocklist.

Loop is actively working on more tools to help merchants detect and reduce returns fraud.

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Warranties

Enable shoppers to self-serve warranty claims directly through the Loop portal.Enable shoppers to self-serve warranty claims directly through the Loop portal.

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Don’t take our word for it

5k+

Shopify top brands

4.7★

average rating

$2.4B+

in sales retained

"Loop is fantastic! It has all the features we want and some that we didn't even know we needed! The Workflow feature helped us become way more efficient. Definitely worth the price of the app."
"Our business relies on Loop for all of our returns and exchanges globally across 6 regions. This app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher."
"Working with Loop has been great so far! The app integrates seamlessly with the other platforms we utilize. The analytics have been very helpful for our business. Our Merchant Success representative has been super diligent in providing support and assistance. Would definitely recommend the platform to others!"
"Loop has been great! It has greatly improved our customer experience since implementing it. In addition it has drastically lessened the work load on our customer service department. Allowing the team to respond to tickets much faster without being so bogged down dealing with returns and exchanges. Highly recommend!"
"We've been with Loop since the early days, it changed the game for us and our returns process as a whole. A fantastic product with fantastic customer support! I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!"
"Loop has truly been a game-changer for our e-commerce operation! Their seamless collaboration with us has made managing returns and exchanges a breeze. Their system is not only reliable but also incredibly user-friendly for both our customers and our internal team. Plus, our dedicated rep is a gem, always ready to assist with their deep knowledge of the product. We truly appreciate the invaluable service they provide."