Loop Returns

3 ways Loop is uniquely different from ZigZag

Retain more revenue from your returns

On average, Loop merchants retain revenue on 40% of their returns through Store Credit or Exchanges during the returns process. With Loop’s Shop Now, Shop Later, and Bonus Credit features, you’ll have everything you need to keep your shoppers engaged, retain more revenue, and make returns an asset to your brand.

Customise your return experience to drive customer loyalty

With our easy-to-use Workflows, you can auto-enforce your return policy however you desire: require photos, only allow refunds on damaged goods, mark potentially fraudulent returns for manual review – all with just a few clicks. Power the automation you need to make returns a breeze for both your customers and your team.

Rich data & partnerships that allow your business to scale

With Loop’s advanced analytics, we make it easy for you to analyse return reasons and product data to identify frequently returned SKUs or fraud patterns. In addition, Loop has 120+ integrations with other top ecommerce solutions to ensure that you have the tools you need to grow your business and a consistent experience between your systems.

Compare Loop vs ZigZag

Custom return policy

Fully customize your return policy for different outcomes and special cases easily within Loop Admin. With Workflows, merchants can accommodate scenarios that fall outside a typical return policy.

Outcomes can be set based on product type, return reason, order value, customer conditions, and
more.

Includes photo upload feature.

Create a standard return policy with rules that include return windows, eligibility conditions, fees, automation flows, and more.

Exchanges

Offers Advanced exchanges, variant exchanges, different-priced exchanges, Instant Exchange, Bonus Credit, Shop Now & Later.

Customers can exchange for any items across your entire product catalogue directly within the return flow.

Shop Later allows customers who initially opt for a refund to change their mind for an exchange or store credit, before their return is processed.

Offers variant exchanges during the return flow and exchanges through the form of a gift card. Customers that opt for an exchange are given credit to use at their discretion after the return flow.

Point of Sale (POS)

Loop POS functionality supports:

- Start return online, drop-off in-store

- Buy online, return in-store (BORIS)

- Includes exchanges, gift returns, ability to capture upsell revenue, flexible restocking, and easy order management.

Supports dropping off returns in store.

Shopify Premier Partner

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Integrations

Offers 15+ integrations

Consumer-Paid Returns

Offset gives customers the option of paying a small fee during checkout for a free return later, allowing merchants to fully cover the cost of Loop’s industry-leading software and return shipping.

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Uptime Guarantee

99.9% uptime guarantee

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Fraud detection

Offers grading & disposition data from the warehouse to better identify return policy abusers. Set workflows to mitigate risk or place bad actors on a blocklist.

Loop is actively working on more tools to help merchants detect and reduce returns fraud.

N/A

Warranties

Enable shoppers to self-serve warranty claims directly through the Loop portal.Enable shoppers to self-serve warranty claims directly through the Loop portal.

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Don’t take our word for it

5k+

Shopify top brands

4.7★

average rating

$2.4B+

in sales retained

"Loop is fantastic! It has all the features we want and some that we didn't even know we needed! The Workflow feature helped us become way more efficient. Definitely worth the price of the app."

"Our business relies on Loop for all of our returns and exchanges globally across 6 regions. This app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher."

"Working with Loop has been great so far! The app integrates seamlessly with the other platforms we utilize. The analytics have been very helpful for our business. Our Merchant Success representative has been super diligent in providing support and assistance. Would definitely recommend the platform to others!"

"Loop has been great! It has greatly improved our customer experience since implementing it. In addition it has drastically lessened the work load on our customer service department. Allowing the team to respond to tickets much faster without being so bogged down dealing with returns and exchanges. Highly recommend!"

"We've been with Loop since the early days, it changed the game for us and our returns process as a whole. A fantastic product with fantastic customer support! I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!"

"Loop has truly been a game-changer for our e-commerce operation! Their seamless collaboration with us has made managing returns and exchanges a breeze. Their system is not only reliable but also incredibly user-friendly for both our customers and our internal team. Plus, our dedicated rep is a gem, always ready to assist with their deep knowledge of the product. We truly appreciate the invaluable service they provide."