Unlock the power of returns with Loop
Find out why Shopify’s most-loved brands choose Loop over Returnly to deliver their ideal returns experience.
Find out why Shopify’s most-loved brands choose Loop over Returnly to deliver their ideal returns experience.
Compare Loop vs. Returnly
Schedule your 1:1 returns consultation to see how Loop stacks up against Returnly and other returns platforms
Supporting over 1,800 Shopify brands:
Credit where it’s due: Returnly can manage risk.
But with so much focus on managing risk, Returnly misses the point: Returns aren’t a risk, they’re an opportunity to delight your customers. As such, Returnly charges insurance fees as high as 8% per exchange, which obscures the true cost of the solution while treating your customers as a liability.
On the other hand, Loop’s transparent, commission-free subscription model is built to create the best returns experience while delivering value for your business.
This is where the gap between Loop and Returnly widens.
Loop merchants convert as much as 50% of potential refunds into exchanges – meaning additional retained revenue in their pockets. Plus, our data makes it clear: Our merchants see a 19% higher customer retention rate when compared to Returnly’s numbers.
We make it easy to incentivise shoppers to make an exchange over a refund by offering bonus credit. And then letting them shop your full catalogue during the exchange so they can find a new product they love—every time.
When returns are as easy and enjoyable as shopping, your shoppers will come back to your store more often, spend more, and increase their lifetime value to your brand.
By partnering with Loop, the jewelry company Studs has seen increased customer satisfaction
After a brief stint with Returnly, Studs realised they needed a returns partner that could scale with their growing brand.
Once onboarded, they saw a significant shift: A high-touch, supportive experience that wow’ed their customers. Oh, and the nice uptick in retained revenue helps, too.
Loop believes in keeping your brand front and centre. We help you design the perfect returns flow while delivering an experience your shoppers love.
Every Loop merchant receives dedicated onboarding support and a merchant success manager who works to understand the unique ins-and-outs of your brand. Get your new returns portal up and running with minimal effort, leveraging a team devoted to your success and growth every step of the way.
Loop works with major UK carriers to help you set up the best logistics solution for your returns. Use RoyalMail, DPDUK or DHL? No problem. Need international return shipping? We’ve got you covered.
Understand why shoppers are returning a product so you can keep your store up to date. T-shirt doesn’t run true to size? Update sizing recommendations. Physical colour of a sweater doesn’t match the product photos? Time for new images. Whatever the return reason may be, we help you find out, so you can remedy issues.
No matter the outcome of a Shopify return, deliver an experience that keeps your shoppers coming back. Incentivise exchanges to retain more revenue and let shoppers browse your full catalog during the exchange. Loop gives you the tools to transform returns from a cost centre into a profit centre.
Book a demo today and discover how Loop can help you maximise retention and create a delightful returns experience for your shoppers.