Built for Shopify, Backed by Shopify
By using Loop and Shopify together, you’ll be able to make the most of the Shopify ecosystem, with seamless integrations and functionality that enhances both operational efficiency and the customer experience.
17%
of Shopify's GMV represented by Loop merchants
5,000
+
Shopify brands trust Loop
100
million
Ecommerce returns and counting
$997
million
In retained revenue
Why5,000brandschooseLoopand not the platformthat claims to do everything
Intelligence in every decision
Signals from 230M+ shopper journeys power every workflow. Policies adapt automatically to reduce risk and improve outcomes over time.
Take control of your Shopify operations
Manage delivery, returns, and order changes in one connected platform built for ecommerce brands.
Checkout+ lets customers pay a small fee at checkout for free returns later, increasing purchase confidence while generating revenue to offset return shipping and subscription costs.
Protection allows shoppers to add coverage against loss or theft during checkout, which reduces refund claims and generates incremental revenue.
Promise shows accurate delivery dates before purchase, which increases conversion rates and reduces pre-delivery support questions.
Editing allows customers to change orders after they’ve hit “buy,” which reduces support tickets and increases customer satisfaction.
Tracking sends automated, branded delivery updates throughout fulfillment, which reduces “Where’s my order?” tickets and drives repeat purchases.
Returns guides shoppers to exchanges or store credit instead of refunds, which retains revenue and lowers return-related costs.
Exchanges makes it easy for customers to swap products instead of requesting refunds, which increases retained revenue and improves customer loyalty.
Shipping streamlines reverse logistics with optimized return labels and routing, which lowers shipping costs and improves operational efficiency.
Integrations connect your ecommerce, logistics, and support systems, which eliminates manual workflows and keeps data synchronized across teams.
Scale faster with the power of intelligence
Powered by robust data from shoppers, brands, and carriers, Loop’s network helps you prevent fraud, uncover insights, and make smarter decisions automatically.
Intelligence uses data from 100M+ returns, 30M+ customers, 5K+ brands, and 1K+ carriers to predict outcomes and optimize policies, which reduces risk and improves performance automatically.
Fraud identifies abusive behavior and high-risk returns before they’re approved, which prevents losses and protects your margins.
All the integrations you need to be successful
Loop integrates with 120+ of your favorite Shopify apps. After all, you can only be MVP if you’re part of a team.
We'rebuiltforbrandswithhighexpectations
Modern DTC leaders like Brooklinen, Reebok, and Princess Polly use Loop to scale without sacrificing CX. See how they cut costs, boosted loyalty, and kept customers coming back.
Hours response time
Support every day
Merchants describe Loop as great
Laurin Thompke
Head of CS
We don’t have capacity to have someone reaching out to every stalled shipment, so that’s the greatest thing that Loop does for us. It's like a person looking through every customer's tracking link.
$
3.13
AUD
upsell per return
100
%
exchanges
76
%
reduction in WISMO tickets
10
+
hours saved per week per CS agent
$
3.1
M
in revenue retention
$
35
k
mitigated fraud
$
3.13
AUD
upsell per return
100
%
exchanges
76
%
reduction in WISMO tickets
10
+
hours saved per week per CS agent
$
3.1
M
in revenue retention
$
35
k
mitigated fraud