In case you missed our exciting product updates, watch our Loop Launches Webinar here

Shopify refunds, simplified

We’re the exchange-first returns platform for Shopify brands that helps you easily process returns, exchanges, and refunds, retain more revenue, and delight your shoppers.

Loop has a 4.5 star rating on software review site G2. Link directs to Loop's customer reviews on G2.

Schedule your personalised demo

Supporting over 1,800 Shopify brands:

Loop + Aviator Nation

“After switching to Loop, our returns philosophy changed–returns are no longer a cost centre, but a profit centre. We didn’t realize how much revenue could be generated through returns until we integrated with Loop.”

– Matthew Solusod, Ecom Customer Service Manager

Read Case Study

Image showcasing Loop's return portal as it displays several products available for an exchange.

Delightful Shopify returns

Loop’s intuitive, self-serve portal makes returns as easy and enjoyable as shopping, so you can avoid refunds and hang onto your sales. And because we’re built exclusively for Shopify, you’re sure to deliver a hassle-free experience for your shoppers while keeping the backend accounting simple for your staff.

Image showing hands holding and unboxing a box.

The right logistics stack for your products

Loop works with major UK carriers to help you set up the best logistics solution for your Shopify returns. Use RoyalMail, DPDUK or DHL? No problem. Need international return shipping? We’ve got you covered.

Loop insights product image displaying analytical charts that help users understand why their customers are returning their ecommerce purchases.

Return insights to optimise your store

Understand why shoppers are returning a product so you can keep your store up to date. T-shirt doesn’t run true to size? Update sizing recommendations. Physical colour of a sweater doesn’t match the product photos? Time for new images! Whatever the return reason may be, we help you learn more, so that you can remedy issues ASAP!

Image showcasing a line chart growing from left to right displaying increasing upsell value per return.

Best-in-class shopper retention

Loop is optimized for exchanges, helping you deliver an experience that keeps your shoppers coming back. Incentivize exchanges to reduce your refund rate and let shop browse your full catalog during the exchange. Loop gives you the tools to transform returns from a cost center into a new formula for growth.