Loop at Gorgias Connect 2025

Donut worry - Loop and Gorgias together can make returns and order tracking stress-free.

With Loop and Gorgias together, you can ...

• Give agents easy access to key return details - like refund status, shipping updates, and return reasons - directly in the Gorgias dashboard, making it faster and simpler to handle inquiries.
• Enable shoppers to self-manage their returns through Gorgias’ chat or help center, creating a smooth, hassle-free experience while reducing the support team’s workload.
• Offer real-time assistance within the Loop returns portal, so customers receive personalized and immediate support during critical stages of the return process.

"Before moving to Gorgias, we all shared a gmail account to manage all customer queries. Our holy grail was the ‘unread’ filter that we used to track incoming return requests. Before we started using Loop, customers who wanted to make a return or exchange had to go through multiple, painstaking steps. Now the process is seamless, automatic, and easy." — Sarah, Customer Care Optimization Manager at Kulani Kinis

Book a demo today to find out why Shopify’s best brands choose Loop and Gorgias together.