The returns solution for Shopify's top brands

The Returns Platform for Customer-Focused Brands

We pioneered the online exchange experience so your customers can shop confidently and always find a product they love.

Learn how it works

It’s not what people buy, it’s what they choose to keep.

With more ways to return than any other platform, Loop enables you to drive more exchanges and fewer refunds.

See how it works

5,000,000+ returns and counting.

The experience with Loop is night & day relative to the manual returns process. Easily the best investment we've ever made to drive loyalty.

Kyle Hency, Co-founder

Customer-centric returns.

Imagine a customer needed to email you or fill in paperwork to make a purchase. Why make them do it to return? We've created a better way.

Learn more about exchanges

Empower your team.

Your team has plenty to worry about besides returns. Loop reduces the time spent per return and works into your existing Shopify workflow.

Learn more about merchant experience

Start investing in connection.