How it works
Start a return to see how your customers will experience Loop
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Exchanges
Turn returns from a cost center to a profit center
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Logistics
Get inventory back faster, save on shipping, and impress your customers
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Automation
Give your team back their time — without giving up control
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Intelligence
Get the insights you need to level up your brand
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Redefine Returns
Loop is the exchange-first returns platform for scaling Shopify brands.
SEE HOW IT WORKSPowering Shopify's best returns experiences:
Returns: the new ecom growth formula
Growing brands know returns are a make-or-break experience. You can get it right and win customers for life… or keep paying up to 7x more to find new ones.
Your customer experience is the final differentiator
With Loop, your returns process is as enjoyable as shopping. When you make it this easy to find the products they’ll love, customers come back again and again.
SEE HOW IT WORKSMore exchanges, fewer refunds
Our brands retain revenue on 40% of their returns
Exchanges continue the customer relationship and lead to higher LTV, more referrals, and more repeat customers.
LEARN ABOUT EXCHANGES$325M retained for our brands and counting
“Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love.”
Omari Whyte, Director of Operations
Let’s talk returns
We'll help you transform your returns from a cost center into a profit center.
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