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    Introducing Offset by Loop


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    Returns operations platform for scaling brands

    Loop helps brands optimize operations across returns, post-purchase, and reverse logistics

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    Custom returns

    Create return experiences that fit your brand

    Delight your customers with returns that put money back in your pocket. Loop’s automated, easy-to-use post-purchase tools make returns just as fun as shopping.

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    Choose an item to start a return or exchange


    Your customer can start their return anytime - whether your team is online, offline, or offering personal support to other shoppers.

    All-in-one platform

    One platform to manage all your operations

    Reduce fraud, retain more revenue and increase your customer lifetime value on a fully integrated platform.


    Build the return policy, your way

    With Workflows you can customize your return experience with an intuitive no-code editor using limitless rules based on product, customer, order or return attributes.


    Order value

    is less than



    Product type





    return count

    grater than 3


    Order value

    is less than



    Customer tag



    Have tags




    Reject return


    Bonus credit



    Label fee




    Manual review


    Keep item


    Label fee



    Save time and money by optimizing post purchase experiences. Use outcomes such as Keep Item or Donate to mitigate costs on items that you can't resell.


    Integrated with the apps you use and love

    Loop integrates with hundreds of the most popular apps across marketing, logistics and shipping. If you don’t find it, you can build your own one using our API.


    Loop integrates seamlessly with hundreds of the most popular Shopify apps across marketing, logistics, and shipping.


    Build your own integration using our public API and get started in minutes with our easy to follow documentation.

    Point of Sale (POS)

    With our point of sale app (POS), you can prompt shoppers who start a return online to drop-off in-store, saving time and money.

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    Global scale

    Helping thousands of brands across the globe

    We manage millions of returns every month for some of the largest Shopify brands. This scale has enabled us to retain more than one billion in sales for our partners.


    in sales retained




    returns per month



    World sphere

    Enterprise service delivery

    Built for the next era of your business

    We back your business growth, regardless of the size of the challenges ahead. Our top-tier security and compliance standards got you covered, so you can focus on your business.


    Hours response time


    Support every day, all week - coming soon


    Merchants describe Loop as great


    Expert Support

    Leverage a team of experts to support your onboarding and sustained growth on Loop.

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    Single Sign On (SSO)

    Leverage SSO to increase security and streamline access.

    Enterprise security

    Your security and compliance are top of mind for us.

    Two Factor Authentication (2FA)

    Each user's self-serve multifactor settings are enforced automatically during sign-in.

    Historical uptime

    Built for scale

    You can rely on our robust systems to manage millions of returns per month.

    Success cases

    Top brands use Loop to stay ahead

    We’ve helped over 4,000 brands retain more than $1.1 Billion in sales.

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    “More than ever, profitability needs to be a core focus for brands - and Loop helps make returns profitable.”

    Kyle Hency, Co-founder

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    “It’s comforting to know when a customer initiates a return they’ll be taken care of by Loop.”

    Mike Wu, Director of Customer Experience


    Additional retained revenue


    Avg. upsell per return

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    "Loop’s allowed us to wow the shit out of our customers during returns."

    LSKD Continuous Improvement


    of return revenue retained


    avg. upsell value per return

    Give your shoppers what they want

    With Loop, your brand can offer everything from refunds to direct exchanges to shopper incentives and more. Even better? These exchanges build your business.