The 2023 Ecommerce Returns Benchmark is here! See how you stack up

In the Loop

Covering commerce, retention, and the entire post-purchase experience

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Commerce Trends

Industry Specific

Returns Strategy

Spotlights

Commerce Trends

Customer retention: Why shoppers leave and how to get them back

Returns Strategy

How to increase customer lifetime value through upsells

Commerce Trends

NEW: Shoppers are willing to pay for premium return experiences–here’s why

Commerce Trends

Record-breaking return volume this holiday season–And why that’s actually good news

Commerce Trends

How to boost customer loyalty from seasonal shoppers

Commerce Trends

What Shopify’s Commerce Trends 2023 Report means for you

Commerce Trends

4 ways to increase customer lifetime value (CLV)

Commerce Trends

7 ways to improve your customers’ holiday shopping experience

Returns Strategy

Setting up the right holiday returns policy

Commerce Trends

Use user-generated content to lower your return rates

Commerce Trends

4 ways to improve the customer experience with automation

Commerce Trends

Using a “virtual dressing room” and other tips to reduce apparel return rates

Industry Specific

How to generate insights from your returns data on Shopify

Commerce Trends

Using SMS messaging to increase customer confidence in purchases and returns

Returns Strategy

Turning customer churn into loyalty: 4 strategies you may be overlooking

Returns Strategy

Loop x Arrive: Save money by maximizing recovery rates on returned items

Returns Strategy

How drop-off shipping increases customer satisfaction

Commerce Trends

How to increase post-purchase customer satisfaction with drop-off return shipping

Returns Strategy

Biggest BFCM mistakes to avoid: 10 experts share their tips

Loop Names Hannah Bravo Chief Operating Officer

Returns Strategy

A guide to optimizing your returns costs

Commerce Trends

How to build a circular economy for your brand

Returns Strategy

How to lower Shopify return abuse rates

Commerce Trends

7 scary customer returns stories for Halloween

Commerce Trends

13 brands that committed to sustainable returns practices

Commerce Trends

4 tips to fight the rising costs of returns

Commerce Trends

The secret to sustainable growth and profitability

Returns Strategy

7 top Shopify apps to boost your business

Returns Strategy

Loop x Netsuite via Nova Module: the ultimate in automation and efficiency

Returns Strategy

Loop x Netsuite via Celigo: the ultimate streamlining service

Industry Specific

5 ways apparel brands can minimize clothing returns

Commerce Trends

How to use returns technology to promote upsells and cross-sells

Returns Strategy

How to calculate ROI in automated returns management

Returns Strategy

How businesses can benefit from an optimized reverse logistics flow

Commerce Trends

Shop at these 8 Shopify stores to celebrate Hispanic Heritage Month

Commerce Trends

Reverse logistics in ecommerce: What customers want

Returns Strategy

Understanding the 4 types of consumer purchasing behavior

Returns Strategy

Loop x Attentive: Improve your customer returns process

Commerce Trends

7 ways to recession-proof your ecommerce brand

Returns Strategy

A beginner’s guide to BFCM season

Returns Strategy

How to craft your 2022 Black Friday and Cyber Monday campaigns

Commerce Trends

8 tips for converting price-conscious customers

Commerce Trends

8 promotional discounts ecommerce merchants should offer

Commerce Trends

How do returns impact customer retention?

Returns Strategy

What type of returns should you offer?

Returns Strategy

5 common mistakes in return management, and how to fix them

Returns Strategy

How do return shipping labels work? What ecommerce merchants should know

Returns Strategy

How to combat post-purchase cognitive dissonance

Returns Strategy

6 ways to improve customer retention

Industry Specific

Loop certified as a Great Place to Work

Returns Strategy

What is Instant Exchange by Loop?

Commerce Trends

What is customer lifetime value (CLTV)?

Commerce Trends

Should you offer Buy Now, Pay Later (BNPL) plans?

Returns Strategy

How to stop ecommerce return fraud

Returns Strategy

Zendesk x Loop: Elevate your returns customer support

Returns Strategy

How to build a better first-mile reverse logistics experience

Commerce Trends

3 ways to convert your customers into brand advocates

Returns Strategy

Five ways to improve your customer retention rate

Commerce Trends

Cut down on ecommerce returns with better customer education

Industry Specific

Shopify Spotlight: Joyce Schofield

Aaron Schwartz Interview by eCommerce Next

Commerce Trends

What are Shopify’s new Return APIs, and how do they affect Loop?

Employee Spotlight: Steve Jones

Commerce Trends

What Shopify’s new Hydrogen framework means for merchants

Commerce Trends

Top takeaways from Shopify’s new feature updates

Commerce Trends

Nine Black-owned businesses on Shopify to support

Commerce Trends

How to handle returns for your Shopify sportswear store

Returns Strategy

Which returns management solution is right for you?

Returns Strategy

The importance of reducing customer cost as a business with Refersion

Employee Spotlight: Sarah (SK) Kennedy

Returns Strategy

How to reduce returns in ecommerce

Commerce Trends

Why is sustainable packaging important with Arka

Commerce Trends

How cosmetics brands can improve their post-purchase experience

Commerce Trends

Eight LGBTQIA+ Shopify merchants and partners to support for Pride Month

Returns Strategy

How to build a hassle-free ecommerce returns service

Returns Strategy

How to improve ecommerce customer retention through the buyer’s journey

Commerce Trends

Which is the best ecommerce platform for your business?

Industry Specific

RetailX Recap 2022

Returns Strategy

How merchants can soothe the pain of stolen or misdelivered packages

Industry Specific

Increase profits and streamline accounting with a returns management solution

Returns Strategy

How does Loop compare to Returnly?

Returns Strategy

How do Shopify returns work?

Commerce Trends

Loop x Happy Returns by PayPal

Industry Specific

How to create your clothing refund policy

Returns Strategy

Why your brand should consider accepting used returns

Commerce Trends

Nine conscious consumer options for this Mother’s Day

Returns Strategy

How to optimize your product pages to increase sales

Commerce Trends

How to reduce customer churn in ecommerce

Returns Strategy

How to prevent customers from abusing your ecommerce return policy

Returns Strategy

Introducing the Loop x Attentive integration (beta)

Returns Strategy

Improve your ecommerce returns management customer support

Returns Strategy

Why it’s time to automate with returns management software

Returns Strategy

Returns management automation for your Shopify shop: How to get started

Commerce Trends

Carbon neutral orders and returns with EcoCart

Employee Spotlight: Emily Rosenkranz, Software Engineer

Industry Specific

Setting a returns policy for your subscription box service

Returns Strategy

A guide to returns management for ecommerce retail brands by industry

Industry Specific

7 sustainable Shopify merchants to support this Earth Day

Commerce Trends

What ecommerce businesses should know about shipping insurance

Returns Strategy

Is your returns policy hurting your bottom line?

Commerce Trends

Moving your business from bricks-and-mortar to online

Employee Spotlight: Nikki Martinez, Emily Matlock, and Maria Parks

Commerce Trends

How to handle returns for a dropshipping business

Industry Specific

How to optimize your sales and returns process this swimwear season

Industry Specific

Loop named in CB Insights’ Retail Tech 100

Commerce Trends

8 ecommerce trends for 2022 you should follow

Employee Spotlight: Anna Hadnagy

Commerce Trends

Women-owned ecommerce brands to support on International Women’s Day

Commerce Trends

Building an ecommerce technology stack for scalability

Commerce Trends

What to do about bracketing (and other shopper behaviors)

Commerce Trends

How to choose the right niche for an online store

Returns Strategy

How Workflows by Loop will help you automate returns

Commerce Trends

How small businesses can compete with retail giants like Amazon

Industry Specific

How to optimize returns and exchanges for your online furniture store

Returns Strategy

3 Tips to improve your post-purchase experience

Returns Strategy

How to handle returnless refunds

Returns Strategy

Why Should You Use a 3PL for Shipping and Returns?

Returns Strategy

6 ways to use chatbots in ecommerce to reduce returns and improve customer satisfaction

Industry Specific

How to optimize the returns process for jewelry and watch brands

Industry Specific

How to reduce returns on lingerie and other popular Valentine’s Day gifts

Returns Strategy

Should your ecommerce store offer same-day delivery?

Industry Specific

The metrics that matter for your DTC brand

Returns Strategy

Return Magic vs. Loop — Which returns software wins?

Returns Strategy

How to reduce the return rate on clothing purchases

Returns Strategy

How to get customer insights from your returns process

Returns Strategy

Using AR technology to lower your ecommerce return rate

Returns Strategy

The easy way to handle return fraud

Returns Strategy

How to turn holiday shoppers into loyal yearlong customers

Returns Strategy

How to write a return policy: The 5 questions you need to answer

Returns Strategy

Who pays for return shipping, you or the customer?

Returns Strategy

5 return policy page examples you should copy

Returns Strategy

Customer loyalty and retention after BFCM: Lessons from our roundtable

Returns Strategy

The 3 most important customer checkpoints during the return process

Returns Strategy

How to optimize packaging for returns & exchanges

Commerce Trends

10 best Shopify apps for ecommerce stores in 2021

Commerce Trends

Is inventory financing the answer to your Black Friday woes?

Commerce Trends

5 Black Friday marketing ideas for ecommerce brands

Commerce Trends

Black Friday ecommerce strategy: How to dominate BFCM in 2021

Commerce Trends

10 ways to improve ecommerce customer experience

Commerce Trends

5 best post-purchase software solutions

Returns Strategy

How to reduce returns in ecommerce: 10 rules

Returns Strategy

Ecommerce returns best practices: Shipping Fees + More

Commerce Trends

Post-purchase behavior: The key to repeat purchases

Commerce Trends

How to migrate Magento to Shopify

Commerce Trends

5 ecommerce post-purchase experience examples worth copying

Returns Strategy

We just raised $65M – Here’s what’s next

Returns Strategy

How to offer free returns shipping (and make money doing it)

Returns Strategy

Post-purchase evaluation: 3 Ways to win customers for life

Returns Strategy

6 tips to reduce post-purchase dissonance for ecommerce brands

Returns Strategy

The 3 most important touchpoints during a return

Returns Strategy

When customers ask for a refund, they’re more likely to come back

Commerce Trends

8 post-purchase emails to add to your returns process

Commerce Trends

3 pricing tactics that get customers to return

Returns Strategy

The ecommerce return KPIs every brand should know

Returns Strategy

How long do customers take to return?

Returns Strategy

Returns are not a game of risk management and insurance

Returns Strategy

Instant Exchanges. Zero Risk.

Commerce Trends

Canada’s reliance on the American ecommerce market

Commerce Trends

How Canadians feel about cross-border ecommerce

Commerce Trends

Easy, proven solutions for growing your ecommerce brand with sustainability.

Returns Strategy

The most powerful influencers on return behavior in ecommerce.

Returns Strategy

5 return policy page examples worth copying.

Returns Strategy

Why you need a dedicated return policy page.

Commerce Trends

Mobile returns are on the rise, but why so late?

Commerce Trends

The most popular international borders in ecommerce.

Commerce Trends

How to turn your customer success team into an information hub with Inkbox.

Returns Strategy

How Chubbies changed returns from a cost center to a profit center.

Commerce Trends

Loop is redefining returns

Commerce Trends

3 strategies Walkee Paws used to transform their returns page.

Commerce Trends

Top inventory management KPIs you should monitor in 2021

Returns Strategy

The 5 most hated online return experiences

Returns Strategy

The 5 most loved online return experiences.

Commerce Trends

Customers are keeping products they don’t want and that’s bad for your brand.

Returns Strategy

The 5 most important things customers want to see in your return policy.

Commerce Trends

The meetings that every operations leader needs to stay aligned on customer experience.

Commerce Trends

5 online brands with amazing, yet simple, customer experiences.

Returns Strategy

5 return policy examples worth copying.

Returns Strategy

How to create a return policy that matches your brand.

Commerce Trends

A guided meditation to help you relax through return season.

Returns Strategy

The true cost of an online refund.

Industry Specific

Return policy strategies for jewelry brands.

Returns Strategy

How to offer online gift exchanges that your customers will love

Returns Strategy

4 strategies to turn refunds into exchanges.

Returns Strategy

How to approach your holiday return window

Commerce Trends

The value of a product bundle & how to handle bundle returns.

Returns Strategy

The environmental impact of the wrong return policy.

Industry Specific

Return policy strategies for fashion accessory brands.

Returns Strategy

How to reduce holiday refunds this return season

Commerce Trends

How to use the time you save by automating returns.

Commerce Trends

Introducing the Loop x Gorgias integration

Returns Strategy

The most common return reasons and how to prevent them.

Commerce Trends

How Baseballism turns refunds into up-sells with Loop.

Returns Strategy

On-demand return portals are the best customer experience.

Industry Specific

Return policy strategies for men’s apparel brands.

Commerce Trends

What makes a great unboxing experience?

Returns Strategy

The 4 types of returns and how they impact LTV.

Commerce Trends

How to use technology & insight to prepare for ecommerce after COVID-19.

Returns Strategy

The fallacy of the 30-day return window.

Commerce Trends

How to communicate sizing online to reduce returns.

Commerce Trends

12 ways to plan for the future of online retail.

Industry Specific

Return policy strategies for women’s apparel brands.

Commerce Trends

How online brands can turn returns into a force for good.

Commerce Trends

9 ways to anticipate the future of customer experience.

Industry Specific

Return policy strategies for intimates & bathing suit brands.

Industry Specific

Return policy strategies for footwear brands.

Commerce Trends

The future of commerce is now.

Returns Strategy

6 signs that it’s time for your brand to automate returns.

Returns Strategy

4 examples of well structured ecommerce return pages.

Commerce Trends

How Loop helped Love Your Melon optimize returns.

Returns Strategy

Your return policy is one of your best marketing assets.

Commerce Trends

We are proud to be a Shopify Plus Certified App.

Returns Strategy

The return metrics you need to know beyond return rate

Returns Strategy

Reasons for return: How data improves customer experience & products

Returns Strategy

How to build a return policy both you and your customers will love.