eCommerce Order Tracking - Shipment Tracking Software

Create stunning tracking experiences.

Cookie-cutter tracking pages are so yesterday. With Loop, create completely custom order tracking experiences in minutes with our no-code, Shopify-native builder. Or use our APIs for headless support.

Happier customers is good business. Shopify stores using Loop for order tracking see an average of...

+1-2%

Lift in conversion rates from product recommendations

-40%

Fewer 'where is my order' support inquiries

+20%

Lift in same-month repeat purchase rate

Tackle delivery delays before they become complaints.

Sh*p happens. Loop automatically alerts you of stalled shipments, late shipments, packages returned to sender, and more. Notify customers via email or SMS, or alert your team via Slack or Helpdesk.

Remove blind spots in your fulfillment process.

Arm your Support, Operations, and Retention teams with complete visibility into shipping performance. Report on orders by their fulfillment status, carrier, region, and more. Or send data into your data warehouse for extra slicing and dicing.

Own your transactional messaging.

Replace those boring order updates with email and SMS messages you can control, customize and measure—all within your preferred sending platform.

We give you more than 15 extra transactional events that Shopify doesn't offer, plus a library of flows and templates to make setup super fast.

Bundle with Returns for return and exchange tracking

Keep your shoppers in the know, building trust and rapport along the way.

Automate bespoke notifications with return and exchange tracking status updates through Loop Returns Admin, reducing return-related inquiries while strengthening your relationship with your shoppers.

Reduce return related inquiries

Proactively provide a source of truth for your shoppers to view their return status, reducing questions around "where is my refund" and "where is my return."