Increase operational efficiency with branded Order Tracking
Order Tracking by Loop offers easy-to-build, branded tracking pages for all outbound orders - no code needed! You can now consolidate returns and tracking under one solution for a cohesive brand experience that maintains your strong customer experience while increasing operational efficiency.
Merchants that add a branded tracking page to their post-purchase experience can see up to:
3.2x
Views per order on branded tracking page compared to generic page
63%
Reduction in support inquiries related to “where is my order” compared to no proactive tracking
#1
Order Tracking is the number one most viewed email in the shopper journey
Returns and Exchange Tracking for peace of mind
Reduce return-related inquiries by sending your shoppers both status updates and carrier tracking for returns and exchanges so they’re never left second guessing.
Customize notifications to fit your brand’s unique voice while automatically building trust and transparency so you can focus on driving brand loyalty.
Level up customer experience
Use Loop to get ahead of shipping errors and feel in control of your tracking experience. Get notified of terminal shipping errors in your Help Desk so you can handle bad news.
“More than ever, profitability needs to be a core focus for brands - and Loop helps make returns profitable.”
Kyle Hency, Co-founder
“It’s comforting to know when a customer initiates a return they’ll be taken care of by Loop.”
Mike Wu, Director of Customer Experience
23%
Additional retained revenue
$21
Avg. upsell per return