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Loop returns

TRY IT YOURSELF

Loop turns disappointment

into dollars

Start a return to see how your customers will experience Loop.

01

On-Demand Returns Portal

Your customer can start their return anytime — whether your team is online, offline, or offering personal support to other shoppers.

02

On-Demand Returns Portal

Show instead of tell. Items are displayed visually, with products that are ineligible to return “greyed out”.

03

Exchange-Optimized Flow

Customers are encouraged to choose an exchange (hello retained revenue) before being offered a refund.

04

Exchange-Optimized Flow

Selecting a new size or color is easy and intuitive. Loop even checks inventory levels for you.

05

Learn from Returns

Go deep and get valuable insights. Ask different questions per product type and solve for “why” with ease.

06

Learn from Returns

With two layers of feedback, you’ll get the data needed to improve products and minimize returns – no spreadsheets required.

07

Turn Refunds Into Exchanges

When a customer starts to request a refund, change their mind by offering Bonus Credit: a dead-simple, incredibly effective incentive to keep shopping.

08

An Exchange Experience Just Like Shopping

Customers can apply the value of their return to shop your catalog for any product they want.

09

An Exchange Experience Just Like Shopping

Customers can apply the value of their return to shop your catalog for any product they want.

10

An Exchange Experience Just Like Shopping

Once they’ve found a product they love, customers can check out – just as if they were shopping.

11

An Exchange Experience Just Like Shopping

When an exchange happens for a more expensive item – capture that upsell revenue right away. If they choose a lower-cost item, they can get a refund or store credit.

12

Easy Label Creation

Sending back items is simple for you AND your customers. They create a label (no printer needed!) and drop their return at the post office.

13

Instant Exchanges

Approve exchanges immediately to help customers receive new products faster and guarantee the item is in stock.

YOU’RE IN CONTROL

Loop is your win-win-win

That’s just what your customers see.