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Australia & New Zealand

Ecommerce operations for Australian and New Zealand brands

Loop empowers Australia and New Zealand's fastest-growing brands by boosting confidence post-purchase and driving retention across tracking, returns, and reverse logistics.

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“Loop allowed us to WOW the sh*t out of our customers during returns.”

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Shipping

Leverage global carriers and integrations

Ship by Loop brings you 100+ worldwide carrier options including competitive rates and smoother return experiences to address your domestic and cross-border shipping needs. Plus, we partner with premier shipping, cross-border, and logistics partners to connect seamlessly with the rest of your operations.

Shipping
AUS carriers

One platform to manage all your operations

Delight shoppers and boost CLTV, save time and money, and retain more revenue on a fully integrated platform.

Checkout+
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Let customers pay a small fee at checkout for free returns later, increasing purchase confidence while generating revenue to offset return shipping.

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Tracking
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Decrease "where is my order" tickets and create on-brand tracking experiences that keep shoppers engaged and loyal.

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Fraud
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Identifiy abusive behavior and high-risk returns before they’re approved, which prevents losses and protects your margins.

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Workflows
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Set up your return policies, your way. Endless customisation options to reduce manual workarounds, protect margins, and more.​​​​‌‍​‍​‍‌‍‌​‍‌‍‍‌‌‍‌‌‍‍‌‌‍‍​‍​‍​‍‍​‍​‍‌​‌‍​‌‌‍‍‌‍‍‌‌‌​‌‍‌​‍‍‌‍‍‌‌‍​‍​‍​‍​​‍​‍‌‍‍​‌​‍‌‍‌‌‌‍‌‍​‍​‍​‍‍​‍​‍​‍‌​‌‌​‌‌‌‌‍‌​‌‍‍‌‌‍​‍‌‍‍‌‌‍‍‌‌​‌‍‌‌‌‍‍‌‌​​‍‌‍‌‌‌‍‌​‌‍‍‌‌‌​​‍‌‍‌‌‍‌‍‌​‌‍‌‌​‌‌​​‌​‍‌‍‌‌‌​‌‍‌‌‌‍‍‌‌​‌‍​‌‌‌​‌‍‍‌‌‍‌‍‍​‍‌‍‍‌‌‍‌​​‌​‌​​‍‌​​‌‌‍‌‍​​‌‌‍​‍‌‍​‍​‌‌​‍‌​‌‌​​‍​‌​​​​‍‌​‌​​​​‍‌​​‌​‍‌‌‍​‍‌‍​‌‌‍‌‌​‌‍​‍‌‌‍​‍​‍​​​​​‌‌​‌​‌‍‌‍​‌‍​‍‌​‍‌​‍​​‍‌​​​​‍‌‌​‌‍‌‌​​‌‍‌‌​‌‌‌​‌‍‌‌‌‍‌‌​​‌‍​‌‍​‌‌‌​‌‍‌‌‌‌​​‌‍​‌‌‍‌‌‍‌‌​‍‌​​‌‍​‌‌‌​‌‍‍​​‌‌​‌‍‌‌‌‍​‌‌​‌‍‍‌‌‍‌‍‍‌​‌​​‍‌‍‌‍‌​‌‍‌​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍‌‍​​‌​‌‌‌‍‍‌​‌‍‌‍‌‌‌​​‌​‌‍​‌​‌‍​‍​‍‌​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌​‌‍‌‌‌‍​‌‌​‌‍‍‌‌‍‌‍‍‌​​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍‌‍‌‍​‌​​‍‌​‍​​​‌​‌‌​​​​‌​‍​​‍‌​​‍‌‍‌‍​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌​‍‌‍‍‌‌‍​‌‍‍​‌‌‌​‌‍‌‌‌‍​‌‌​​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍​​‍‌‍‌‌​‌‌​‍‌​​‌‍​​‍‌‌‍​‍​‌‌​​​‌​​‌‌​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌‍​‌‍‍​‌‍‍‌‌‍​‌‍‌​‌​‍‌‍‌‌‌‍‍​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍‌‍‌‍​​‍​​‍​​‌​‌‌‍‌‌‌‍​‌‍​‌​​​​‍​​‌‍‌‍‌​​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌‌​‌‍‌‌‌‍​‌‌​​‌‍​‍‌‍​‌‌​‌‍‌‌‌‌‌‌‌​‍‌‍​​‌​‍‌‌​​‍‌​‌‍‌​‌‌​‌‌‌‌‍‌​‌‍‍‌‌‍​‍‌‍‌‍‍‌‌‍‌​​‌​‌​​‍‌​​‌‌‍‌‍​​‌‌‍​‍‌‍​‍​‌‌​‍‌​‌‌​​‍​‌​​​​‍‌​‌​​​​‍‌​​‌​‍‌‌‍​‍‌‍​‌‌‍‌‌​‌‍​‍‌‌‍​‍​‍​​​​​‌‌​‌​‌‍‌‍​‌‍​‍‌​‍‌​‍​​‍‌​​​​‍‌‍‌‌​‌‍‌‌​​‌‍‌‌​‌‌‌​‌‍‌‌‌‍‌‌​​‌‍​‌‍​‌‌‌​‌‍‌‌‌‌​​‌‍​‌‌‍‌‌‍‌‌​‍‌‍‌​​‌‍​‌‌‌​‌‍‍​​‌‌​‌‍‌‌‌‍​‌‌​‌‍‍‌‌‍‌‍‍‌​‌​​‍‌‍‌‍‌​‌‍‌​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍‌‍​​‌​‌‌‌‍‍‌​‌‍‌‍‌‌‌​​‌​‌‍​‌​‌‍​‍​‍‌​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌​‌‍‌‌‌‍​‌‌​‌‍‍‌‌‍‌‍‍‌​​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍‌‍‌‍​‌​​‍‌​‍​​​‌​‌‌​​​​‌​‍​​‍‌​​‍‌‍‌‍​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌​‍‌‍‍‌‌‍​‌‍‍​‌‌‌​‌‍‌‌‌‍​‌‌​​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍​​‍‌‍‌‌​‌‌​‍‌​​‌‍​​‍‌‌‍​‍​‌‌​​​‌​​‌‌​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌‍​‌‍‍​‌‍‍‌‌‍​‌‍‌​‌​‍‌‍‌‌‌‍‍​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍‌‍‌‍​​‍​​‍​​‌​‌‌‍‌‌‌‍​‌‍​‌​​​​‍​​‌‍‌‍‌​​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌‌​‌‍‌‌‌‍​‌‌​​‍​‍‌‌

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POS
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Deliver a seamless returns and exchange experience in-store with the Loop Point of Sale app, in collaboration with Shopify POS.

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Exchanges

Boost CLTV with seamless return options

Incentivise exchanges with Loop’s Shop Now, Shop Later, and Bonus Credit features to save the sale and grow the customer relationship. Delight shoppers with Instant Returns so they get their money back or new item sooner, and you get loyal fans.

Exchanges
shop now

Local partners for Australian and New Zealand brands

We partner with local agencies and tech platforms to help your brand create the best post-purchase experience. Here are just a few:

shopify
klaviyo
gorgias
aggregate
convert
working party
Overdose
MindArc
Arkhi
Dot Collective
global e
seko
apparel
peoplevox
hubbed

LSKD

"Loop’s allowed us to wow the shit out of our customers during returns."

LSKD
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35.3

%

of return revenue retained

$

1.66

USD

upsell per return

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53

%

of return revenue retained

$

1.81

avg. upsell value per return

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10

%

increase in CSAT scores

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55

%

of revenue retained from returns

$

3.13

AUD

upsell per return

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35.3

%

of return revenue retained

$

1.66

USD

upsell per return

Image

53

%

of return revenue retained

$

1.81

avg. upsell value per return

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10

%

increase in CSAT scores

Frequently Asked Questions

No, all of our features are incorporated into at least one of our plans.

Yes. You can work with your Loop sales representative to create a plan that works for you.

Yes, set up time to talk with your Loop rep so we can provide a solution that accommodates your unique return policies.

Today, we only bill in USD. The payment method you have on file will automatically convert to your local currency. Loop can provide an estimate on monthly billing based on the current exchange rates at the time of your conversation.