You can now enjoy a world class returns management experience at a price that works for your growing business. With our usage-based plans, you’ll pay a low base fee and then pay additional return fees based on your actual return volume. Check out our options below to discover a plan that works for you.
Automate your returns to streamline operations and save time.
Cut costs and curate a bespoke returns experience.
Go beyond revenue retention and turn your returns into a new revenue stream.
Customize the best-in-class returns management experience to meet your unique business demands.
STARTERStarter plan includes:
ESSENTIALEverything in Starter, plus:
ADVANCEDEverything in Essential, plus:
Automatically approve returns that meet certain criteria
Manage where your returns are received, and rate shop labels
Customize your policy rules
Allow return credit to be issued in the form of a gift card
Allow refunds back to the original payment method
Enable customers to exchange items purchased as a gift
Allow exchanges for a different size or color
Reduce shipping costs with Loop’s rates for USPS and Fedex
Configure flat fees on return outcomes
Change values on shipping labels to streamline operations
Understand how your returns are performing
Integrate with one of our tracking partners
Access to Loop API, webhooks, and pre-built integrations
Customize fees on return outcomes
Match your returns portal URL to your brand
Make returns printerless with QR codes for USPS and FedEx
Connect Loop to your development store for testing
Offer printerless, packageless drop-offs at Return Bars
Offer printerless, packageless, at-home pickups with Veho
Enable 1:1 exchanges across different variants
Further customize your return policy to fit your needs
Allow exchanges for individual items within a bundle
Allow customers to exchange for any item in your catalog
Allow customers to get their new item faster
Incentivize customers to exchange over getting a refund
Incentivize customers to choose a gift card over a refund
Enable shoppers to start a return online and drop-off in-store
Offer shoppers who initially opt for a refund another chance to exchange before their return is processed
Offer tracking and status updated for returns and exchanges
Expand return outcomes to include instant refunds, risk-free to you.Talk with Us
Automate warranty claims through your customer portal.Talk with Us
Leverage Loop POS to save on shipping costs by offering in-store drop-off as the return method.Talk with Us
No, all of our features are incorporated into at least one of our plans.
Yes. You can work with your Loop sales representative to create a plan that works for you.
Set up a call with an Loop rep so we can walk you through your options with Loop.
You will be billed based on submitted returns for the calendar month. Your submitted returns are tracked and visible in your Loop admin dashboard.
Our Starter plan is great for merchants who want to start automating their returns. For merchants with less than 1,000 returns/yr, you can choose between a month-to-month or annual contract with the Starter plan. For merchants with 1,000+ returns/yr, you can select Starter on an annual contract. Starter plans start at $29/month if you process 500 returns or less annually or $59/month for up to 1000 returns annually.
The usage-based Starter plan is offered on a month-to-month basis. Essential and Advanced usage-based plans require an annual contract.
Yes, set up time to talk with your Loop rep so we can provide a solution that accomodates your unique return policies.