Under our flat-fee pricing plan, you’ll pay a flat fee each month. Get access to additional Loop features the more extensive your package is. Or, if you love a specific feature that isn’t included in your package, choose to add it on for an additional cost. It all comes down to your team’s specific needs.
For emerging Shopify merchants ready to automate their returns.
$59/
month
For Shopify merchants ready to reduce costs & customize returns.
$165/
month
For Shopify merchants ready to capture more returns revenue.
$375/
month
STARTER
Up to 1,000 returns per yearESSENTIAL
More than 1,000 returns per yearADVANCED
More than 1,000 returns per yearFeatures
Manage where your returns are received, and rate shop labels
Automatically approve returns that meet certain criteria
Customize your policy rules
Allow return credit to be issued in the form of a gift card
Allow refunds back to the original payment method
Enable shoppers to exchange items purchased as a gift
Allow exchanges for a different size or color
Reduce shipping costs with Loop’s rates for USPS and Fedex
Configure flat fees on return outcomes
Understand how your returns are performing
Customized rules for multiple return policies
Customize fees on return outcomes
Match your returns portal URL to your brand
Connect Loop to your development store for testing
Offer printerless, packageless drop-offs at Return Bars
Offer printerless, packageless, at-home pickups with Veho
Incentivize shoppers to choose a gift card over a refund
Allow customers to exchange for any item in your catalog
Incentivize shoppers to exchange over getting a refund
Optional Add-Ons (for Essential and Advanced plans only)
Enable 1:1 exchanges across different variants
Further customize your return policy to fit your needs
Allow exchanges for individual items within a bundle
Offer printerless returns with QR codes for USPS and FedEx
Allow shoppers to get their new item faster
Unlock advanced analytics to power your business
Integrations to connect your e-commerce tech stack
Our flat-fee pricing packages allow merchants the flexibility to add on key product features that meet the specific needs of their business to their base plan. These are not included in the base package to allow for flexible customization.
The Starter plan is only available for merchants with less than 1,000 returns per year. Our add-ons are more relevant for merchants in a higher growth stage (like those who need the features of our Essential and Advanced plans), so we do not offer them with the Starter plan.
Yes, our customer support team is here to work with you to ensure your plan meets your needs. If there are additional features that you would like to add to your plan, we will work with you to upgrade your plan to a higher tier, or include more add-on features to your plan, depending on your needs.
Get all the same features as our flat-fee plans with added flexibility under our usage-based plans. You’ll pay a lower base fee and then pay additional return fees based on your actual returns. It’s a great option for Shopify merchants who want to go all in on returns, but prefer to pay per return.
For emerging Shopify merchants ready to automate their returns.
Pricing based on monthly fee plus return volume
For Shopify merchants ready to reduce costs & customize returns.
Pricing based on monthly fee plus return volume
For Shopify merchants ready to capture more returns revenue.
Pricing based on monthly fee plus return volume
The usage-based plans do not allow for add-ons. With usage-based plans, these add-on features are incorporated into the Starter package.
Our customer support team will work with you to transition you over to a flat-fee plan, if that’s something you’re interested in.
You will be billed based on submitted returns for the calendar month. Your submitted returns are tracked and visible in your Loop admin dashboard.
The usage-based Starter plan starts at $29 per month. This plan is offered to merchants not on Shopify Plus who have less than 500 returns annually. For merchants with more annual returns or who are on Shopify Plus, we have different plans available.
The usage-based Starter plan is offered on a month-to-month basis. Essential and Advanced usage-based plans require an annual contract.