Introducing the new Benchmarks by Loop app! Unlock the power of your return data today

Your brand deserves

better returns.

Loop can help.

Pick which pricing plan is right for you.

See all plans and pricing

Pay for what you budget, with no additional fee per return.

Under our flat-fee pricing plan, you’ll pay a flat fee each month. Get access to additional Loop features the more extensive your package is. Or, if you love a specific feature that isn’t included in your package, choose to add it on for an additional cost. It all comes down to your team’s specific needs.

STARTER

For emerging Shopify merchants ready to automate their returns.

Starting at

$59/

month

Request a Quote
Most popular
ESSENTIAL

For Shopify merchants ready to reduce costs & customize returns.

Starting at

$165/

month

Request a Quote
ADVANCED

For Shopify merchants ready to capture more returns revenue.

Starting at

$375/

month

Request a Quote
What you get with each plan:

STARTER

Up to 1,000 returns per year

ESSENTIAL

More than 1,000 returns per year

ADVANCED

More than 1,000 returns per year

Features

Destinations

Manage where your returns are received, and rate shop labels

1
2
Unlimited
Auto returns processing

Automatically approve returns that meet certain criteria

Return policy

Customize your policy rules

Store credit

Allow return credit to be issued in the form of a gift card

Refund

Allow refunds back to the original payment method

Gift receipts/gift returns

Enable shoppers to exchange items purchased as a gift

Variant exchanges

Allow exchanges for a different size or color

Negotiated rates

Reduce shipping costs with Loop’s rates for USPS and Fedex

Flat fees for outcomes

Configure flat fees on return outcomes

Analytics

Understand how your returns are performing

Unlimited Return Policies

Customized rules for multiple return policies

Dynamic fees

Customize fees on return outcomes

Custom URL

Match your returns portal URL to your brand

Test Environment

Connect Loop to your development store for testing

Access to box-free/label-free returns

Offer printerless, packageless drop-offs at Return Bars

Access to at-home pick-ups

Offer printerless, packageless, at-home pickups with Veho

Store credit incentive

Incentivize shoppers to choose a gift card over a refund

Shop Now

Allow customers to exchange for any item in your catalog

Bonus Credit

Incentivize shoppers to exchange over getting a refund

Optional Add-Ons (for Essential and Advanced plans only)

Advanced Exchanges

Enable 1:1 exchanges across different variants

Workflows

Further customize your return policy to fit your needs

Bundles

Allow exchanges for individual items within a bundle

Printerless returns

Offer printerless returns with QR codes for USPS and FedEx

Instant Exchange

Allow shoppers to get their new item faster

Insights

Unlock advanced analytics to power your business

Integrations

Integrations to connect your e-commerce tech stack

FAQ

Our flat-fee pricing packages allow merchants the flexibility to add on key product features that meet the specific needs of their business to their base plan. These are not included in the base package to allow for flexible customization. 

The Starter plan is only available for merchants with less than 1,000 returns per year. Our add-ons are more relevant for merchants in a higher growth stage (like those who need the features of our Essential and Advanced plans), so we do not offer them with the Starter plan. 

Yes, our customer support team is here to work with you to ensure your plan meets your needs. If there are additional features that you would like to add to your plan, we will work with you to upgrade your plan to a higher tier, or include more add-on features to your plan, depending on your needs. 

Need flexibility? Pay per return, with a monthly fee starting at $29/month.

Get all the same features as our flat-fee plans with added flexibility under our usage-based plans. You’ll pay a lower base fee and then pay additional return fees based on your actual returns. It’s a great option for Shopify merchants who want to go all in on returns, but prefer to pay per return.

STARTER

For emerging Shopify merchants ready to automate their returns.

Pricing based on monthly fee plus return volume

Request a Quote
Most popular
ESSENTIAL

For Shopify merchants ready to reduce costs & customize returns.

Pricing based on monthly fee plus return volume

Request a Quote
ADVANCED

For Shopify merchants ready to capture more returns revenue.

Pricing based on monthly fee plus return volume

Request a Quote
FAQ

The usage-based plans do not allow for add-ons. With usage-based plans, these add-on features are incorporated into the Starter package. 

Our customer support team will work with you to transition you over to a flat-fee plan, if that’s something you’re interested in. 

You will be billed based on submitted returns for the calendar month. Your submitted returns are tracked and visible in your Loop admin dashboard. 

The usage-based Starter plan starts at $29 per month. This plan is offered to merchants not on Shopify Plus who have less than 500 returns annually. For merchants with more annual returns or who are on Shopify Plus, we have different plans available.

The usage-based Starter plan is offered on a month-to-month basis. Essential and Advanced usage-based plans require an annual contract.