Is your brand prepared for bracketing return spikes? Find out in our NEW eBook

iterate for brand growth

We empower the world’s most-loved brands to deliver their ideal post-purchase experiences.

At Loop, we’re dedicated to making our merchants successful. And we do that by listening closely to merchants like you, and solving problems that matter to you now.

In a perfect world, returns wouldn’t exist

Commerce should be a complete loop, but it often breaks because shoppers don’t always order the right versions of the products they’ll love. The experience you create at the point of return shapes not just each shopper’s future with you, but your destiny as a brand.

That’s where we come in.

Returns happen, but we make them work for you

With Loop, your shoppers fall in love with your products easily, even when they’re making a return—and come back to shop with you again and again.

With Loop, returns are second chances

Meet the team creating the future of commerce:

Chief Executive Officer

Jonathan Poma

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Chief Operating Officer

Hannah Bravo

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SVP, Strategic Alliances & Business Development

JD Klausner

JD Klausner Read Bio
SVP, Marketing

Tasha Reasor

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VP, Engineering

Chris Long

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VP, Operations and Chief of Staff

Kristen Kelly

Kristen Kelly Read Bio
VP, Sales

Nick Simon

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VP, People

Kelly Nestor

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VP, Merchant Success

Mike Indigaro

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VP, Revenue Operations and Interim Head of Finance

Melanie Busch

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Obsessed with great brands?

Our remote, results-only team is smart, hardworking, and ready to meet you.