The 2023 Ecommerce Returns Benchmark is here! See how you stack up

Loop returns
iterate for brand growth

We empower the world’s most-loved brands to deliver their ideal post-purchase experiences.

At Loop, we’re dedicated to making our merchants successful. And we do that by listening closely to merchants like you, and solving problems that matter to you now.

In a perfect world, returns wouldn’t exist

Commerce should be a complete loop, but it often breaks because shoppers don’t always order the right versions of the products they’ll love. The experience you create at the point of return shapes not just each shopper’s future with you, but your destiny as a brand.

That’s where we come in.

Returns happen, but we make them work for you

With Loop, your shoppers fall in love with your products easily, even when they’re making a return—and come back to shop with you again and again.

With Loop, returns are second chances

Meet the team creating the future of commerce:

Chief Executive Officer

Jonathan Poma

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Chief Financial Officer

Valerie Bauer Gore

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Chief Revenue Officer

Casey Birtwell

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Chief Operating Officer

Hannah Bravo

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SVP, Marketing

Tasha Reasor

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VP, Engineering

Chris Long

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VP, People

Kelly Nestor

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VP, Revenue Operations

Melanie Busch

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VP, Partnerships

David Dustin

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Our remote, results-only team is smart, hardworking, and ready to meet you.

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