iterate for brand growth

We empower the world’s most-loved brands to deliver their ideal post-purchase experiences.

At Loop, we’re dedicated to making our merchants successful. And we do that by listening closely to merchants like you, and solving problems that matter to you now.

return policy

In a perfect world, returns wouldn’t exist

Commerce should be a complete loop, but it often breaks because shoppers don’t always order the right versions of the products they’ll love. The experience you create at the point of return shapes not just each shopper’s future with you, but your destiny as a brand.

That’s where we come in.

customer experience

Returns happen, but we make them work for you

With Loop, your shoppers fall in love with your products easily, even when they’re making a return—and come back to shop with you again and again.

With Loop, returns are second chances

Meet the team creating the future of commerce:

Chief Executive Officer

Jonathan Poma

Jonathan Poma Loop Returns Read Bio
Chief Operating Officer

Hannah Bravo

Hannah Bravo Loop Returns Read Bio
Chief Financial Officer

David Morgan

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Chief Product Officer

Michael Paulson

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SVP, Strategic Alliances & Business Development

JD Klausner

JD Klausner Loop Returns Read Bio
SVP, Engineering

Chris Long

Chris Long Loop Returns Read Bio
VP, Product

Kristen Kelly

Kristen Kelly Loop Returns Read Bio
VP, Sales

Nick Simon

Nick Simon Loop Returns Read Bio
VP, People

Kelly Nestor

Kelly Nestor Loop Returns Read Bio
VP, Merchant Success

Mike Indigaro

Mike Indigaro Loop Returns Read Bio
Group of friends posing on the stairs

Obsessed with great brands?

Our remote, results-only team is smart, hardworking, and ready to meet you.