Get ready to smile: Loop is now Happy Returns' preferred returns portal partner for Shopify brands →
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    Returns

    Don't just manage returns, master them

    Build custom return policies that optimize your retention and delight your customers.

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    Exchanges

    Turn refunds into exchanges

    Delight your customers with returns that put money back in your pockets. Loop’s automated, easy-to-use post-purchase tools make returns just as fun as shopping.

    Automate your exchanges, without losing touch

    Save time for your customer support team by automating your exchanges. Let your shopper handle returns on their own time using a self-serve return portal.

    Let shoppers swap sizes & colors easily

    60% of returns are due to size or style-related reasons. Give your customers the simplest way to get the right fit, every time.

    Go beyond simple exchanges with next-level options

    With Advanced Exchanges, you can offer similar products for exchange right within the flow, all while offering only what is in-stock and ready to ship out.

    Automate your exchanges

    57%

    Of Loop returns become exchanges.

    On average, our brands turn 57% of Loop returns into exchanges, thanks to our advanced exchange features, upsell incentives, and more.

    64%

    Reduction of out-of-stock notices.

    Is there anything more frustrating than an out-of-stock notice? With Instant Exchange, your customers never have to experience this.

    780h

    Saved annually with Loop POS.

    Loop’s brands who use POS save up to an estimated 780 hours of labor every year.

    Instant exchanges & returns

    Drive loyalty with returns that ship instantly

    Nobody likes waiting for an exchange to go through. Help inspire confidence in your shoppers by sending them their exchange before they’ve even shipped their return.

    Because we collect shoppers’ payment information beforehand, Instant Exchanges provide a solution that trustworthy shoppers will love, bad actors will avoid, and that completely eliminates risk.

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    Out-of-stock notices

    Instant Exchanges give shoppers peace of mind by giving them the chance to snag the last item in stock before it sells out.

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    Collect payment info

    Because we collect shoppers’ payment information beforehand, Instant Exchanges provide a solution that trustworthy shoppers will love, bad actors will avoid, and that completely eliminates risk.

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    Shopping experience

    Instant Exchanges work together with Shop Now and Bonus Credit to create an experience that feels like shopping—only inside the returns experience.

    Shop Now & Shop Later

    Unlock Peak Shopper Engagement

    With Loop’s Shop Now, Shop Later, and Bonus Credit features, you’ll have everything you need to keep your shoppers engaged, even after a return.

    Drive more exchanges with Shop Now

    Let customers exchange for any items across your entire product catalog, creating delightful returns and unlocking a new revenue stream for your brand.

    Get more customer touch points with Shop Later

    Turn returns into opportunities by letting customers who initially opt for a refund change their mind, before their return is processed.

    Build in Bonus Credit to delight shoppers

    Offer Bonus Credit to encourage customers to find a new product they love and give your brand a second chance.

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    Point of Sales

    Offline Returns & Exchanges with Loop POS

    With our point of sale system (POS), you can prompt shoppers who start a return online to drop-off in-store, to save money, and time.

    With Loop POS, you don’t just save on shipping labels while getting more products in your shopper’s hands. You also give your shoppers more options, and keep returns convenient for both parties.

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    Shop

    Drive foot traffic and save costs

    With Loop POS, you don’t just save on shipping labels while getting more products in your shopper’s hands. You also give your shoppers more options, and keep returns convenient for both parties.

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    Make managing orders a breeze

    Don’t sweat inventory. Leave us to chat with Shopify and your ERP. Loop POS gives you the flexibility to select restock locations, make multiple returns or exchanges on the same order.

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    Take your exchanges online & offline

    Turn exchanges into endless possibilities that leave your shoppers happy and leave you with more revenue.

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    “More than ever, profitability needs to be a core focus for brands - and Loop helps make returns profitable.”

    Kyle Hency, Co-founder

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    “It’s comforting to know when a customer initiates a return they’ll be taken care of by Loop.”

    Mike Wu, Director of Customer Experience

    23%

    Additional retained revenue

    $21

    Avg. upsell per return

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    Warranties

    Warranty returns made easy

    Tired of the overhead associated with processing warranty claims? We’ve got you. With Loop, you can save time and reduce operating expenses so your teams can spend more time on high-value customer interactions.

    Now, you can enable shoppers to self-serve all return types, from standard returns to warranty claims, and everything in between. With Loop, shoppers get the most seamless, delightful returns experience on Shopify.

    Warranty claim

    Give your shoppers what they want

    With Loop, your brand can offer everything from refunds to direct exchanges to shopper incentives and more. Even better? These exchanges build your business.