40
%
Fewer "Where's my order?" (WISMO) support tickets with proactive tracking.
33
%
Edited orders that lead to an upsell, averaging $19.49 each
up to
72
%
Revenue retained with Loop’s full exchange suit
The platform
Branded, proactive tracking keeps shoppers informed and off your support queue.
Let customers fix mistakes (address, items, upsells) before fulfillment.
Self-service portal steers toward exchanges and credit over refunds.
Loop flags fraud and protects shipments, recovering lost revenue.
The layer underneath it all: Loop Intelligence. Smarter resolutions and fraud are flagged automatically, because Loop's AI learns from real post-purchase data.
Branded order tracking pages that cut WISMO tickets and create upsell real estate.
Let shoppers edit orders post-purchase, reducing cancellations and support contacts.
Automated, self-service returns portal with full control over your policy rules.
Steer refunds into exchanges and store credit to retain maximum revenue.
Cover shipments from loss, theft, and damage while adding fee revenue.
A foundation model scans every return to detect and prevent fraud automatically.
The AI layer that powers the whole suite with insight, automation, and prevention.
Built as a Shopify Certified Tech partner, Loop's post-purchase solution plugs directly into your Shopify stack, no engineering project required.
Native, deep Shopify integration you can set up without a developer
Syncs orders, products, and customer data both ways
Works with Shopify Checkout, POS, and your existing app stack
Also available for BigCommerce, Salesforce Commerce Cloud, Adobe Commerce, and other platforms
Five connected tools plus the intelligence layer behind them: Tracking, Editing, Returns, Exchanges, and Protection. Loop Intelligence, built on real post-purchase data, powers fraud detection and powerful insights.
Most post-purchase tools were built to track a package or process a refund. Loop was built for retention, turning every moment after the buy into a chance to earn the next order.
It makes money by bringing customers back with upsells and exchanges, and saves money by deflecting tickets and keeping revenue in the business.
A post-purchase solutions is what shapes a customer's experience after they buy: tracking, editing, returns, exchanges, protection. The moment after checkout is where loyalty is won or lost, so a post-purchase platform turns those moments into reasons to come back.
Yes. Proactive, branded tracking tells customers where the order is before they ask, and self-service resolution lets them handle edits, returns, and exchanges on their own, deflecting the most common tickets.
Loop scans every return for fraud signals automatically and flags the risky ones, using real post-purchase data across thousands of brands. It catches fraud without adding friction for genuine customers.
The post-purchase experience is what customers remember most. When tracking is clear, exchanges are easy, and problems get resolved fast, they come back and buy again, and that repeat behavior drives lifetime value.
Yes. Loop supports multi-region post-purchase flows, including cross-border returns and exchanges, with carrier coverage built for international orders.
