With the data you get from Loop, you’ll be able to write better product descriptions, improve your sizing guides, and identify manufacturing and product quality issues.
“Loop has given our customers a voice and lets us make improvements across our site and supply chain.”
Get the data you need to improve your positioning, products, and profit.
Not all returns are created equal, even if Shopify treats them as if they are by only showing Return Rate. Loop goes deeper with Return Composition, so you can see the exact breakdown of your returns: refunds, returns for store credit, simple exchanges, and exchanges for new products with Shop Now.
Make returns into a real-time feedback loop that helps your team identify and solve product issues, clarify marketing messages, and eliminate the risk of guessing what to do next.
With Loop, you can customize Return Reasons far beyond “It’s too big” or “ I just didn’t like it.” Choose what questions you want to ask to get to know your customers better — and keep them around longer.
Your Loop dashboard shows all the refunds you magically transformed into exchanges. And if your team isn’t celebrating yet, show them how much new revenue you generated with upsells.
“We now see more than half our returns become exchanges and additional revenue we capture with Loop is about $1.83 per return.”
Head of customer retention at Baseballism