New Consumer Report: How Returns Impact Customer Retention. Grab Your Copy Now

Loop returns


Get the insights you need to level up your brand.

Returns are a goldmine of customer insight

With the data you get from Loop, you’ll be able to write better product descriptions, improve your sizing guides, and identify manufacturing and product quality issues.

“Loop has given our customers a voice and lets us make improvements across our site and supply chain.”


metrics at a glance

Get the data you need to improve your positioning, products, and profit.

Total breakdown of the Returns


See the full picture with Return Composition

Not all returns are created equal, even if Shopify treats them as if they are by only showing Return Rate. Loop goes deeper with Return Composition, so you can see the exact breakdown of your returns: refunds, returns for store credit, simple exchanges, and exchanges for new products with Shop Now.

Return reasons; didn't fit, too tight, too small, other


Solve for “why” with Return Reasons

Make returns into a real-time feedback loop that helps your team identify and solve product issues, clarify marketing messages, and eliminate the risk of guessing what to do next.

With Loop, you can customize Return Reasons far beyond “It’s too big” or “ I just didn’t like it.” Choose what questions you want to ask to get to know your customers better — and keep them around longer.

Upsell Revenue


Prove that returns are actually a profit center

Your Loop dashboard shows all the refunds you magically transformed into exchanges. And if your team isn’t celebrating yet, show them how much new revenue you generated with upsells.

“We now see more than half our returns become exchanges and additional revenue we capture with Loop is about $1.83 per return.”


John Maddalone

Head of customer retention at Baseballism

Man in nude color clothes

See how your store stacks up

We analyzed more then 300 brands and over 2 million returns to show you how your brand compares to industry competitors.