Mitigate returns fraud while still providing an exceptional experience that
drives customer loyalty and repeat purchase rates.
Loop’s Workflows provides you with the controls you need to customize your returns policies so you can continue to drive customer loyalty and satisfaction, without unnecessarily losing revenue to fraud.
Think about it. What if you could offer free shipping for your best customers, and charge a fee for repeat returners? Or what if you could add a photo upload requirement to see an item’s condition prior to approving a return?
With Loop, you get to decide what works best for you and your customers.
Incentives drive customer loyalty, but it’s important to set some guardrails to protect your brand from return fraud.
Whether you’re offering higher bonus credit amount or you’re extending your return window for certain customers, we can get you the return data you need to make informed decisions.
Loop has the most extensive portfolio of integrations of any return management software (RMS) in the world.
That means you can easily integrate your warehouse or 3PL solutions directly into Loop’s platform, giving you the control you need to customize your returns. You will also begin to understand your customer’s behaviors after receiving item grade and disposition data directly from your 3PL, allowing you to deliver smooth processes where you want, and strategic friction where necessary.