New Consumer Report: How Returns Impact Customer Retention. Grab Your Copy Now

Loop returns

Instant Exchanges.

Zero Risk.

Hero Instant Exchanges

Instant exchanges make customers more likely to exchange and more likely to purchase again – but current models are complicated and create risk. Our goal was to ensure you never have to ask “Who covers the risk?” again.

Exchange Optimized Flow, for new size, color or another item

Drive loyalty with exchanges shipped instantly.

Create a lasting impression by sending customers their exchange before they’ve shipped their return. When given a choice, Loop data shows 48% of customers chose instant exchanges.

Instant exchange form

Zero risk. Zero fees.

Your return policy shouldn’t be an insurance policy. With Loop, 98.4% of customers returned their product on time. Now you have a solution that trustworthy customers will love, bad actors will avoid, and that completely eliminates risk.

Instant exchange

The product customers need. Guaranteed.

Inventory is a prized possession. Instant Exchanges gives customers peace of mind by ensuring they can receive the last available unit. Because we check inventory levels in real-time, Loop helps reduce out-of-stock exchanges by up to 45%.

Turn lost revenue into new sales

Exchange instantly for anything.

Instant Exchanges works together with Shop Now & Bonus Credit to create a shopping experience inside the returns experience. Driving refunds lower than ever before.

VIDEO: The return strategies every brand should know

These 3 quick video lessons will turn you and your team into returns experts. You’ll learn how to build a memorable return policy, see examples of what the best brands are already doing, and how to measure success.