In the Loop

Covering commerce, retention, and the entire post-purchase experience.

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How Chubbies increased customer lifetime value by 100% with returns

Customer Stories

How Chubbies increased customer lifetime value by 100% with returns

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We just raised $65M - Here’s what’s next

Return Strategy

We just raised $65M - Here’s what’s next

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How to offer free returns shipping (and make money doing it)

Return Strategy

How to offer free returns shipping (and make money doing it)

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Post-purchase evaluation: 3 Ways to win customers for life

Return Strategy

Post-purchase evaluation: 3 Ways to win customers for life

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6 tips to reduce post-purchase dissonance for ecommerce brands

Return Strategy

6 tips to reduce post-purchase dissonance for ecommerce brands

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The 3 most important touchpoints during a return

Return Strategy

The 3 most important touchpoints during a return

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When customers ask for a refund, they’re more likely to come back

Return Strategy

When customers ask for a refund, they’re more likely to come back

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8 post-purchase emails to add to your returns process

Commerce Trends

8 post-purchase emails to add to your returns process

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3 pricing tactics that get customers to return

Commerce Trends

3 pricing tactics that get customers to return

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The ecommerce return KPIs every brand should know

Return Strategy

The ecommerce return KPIs every brand should know

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How long do customers take to return?

Return Strategy

How long do customers take to return?

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Returns are not a game of risk management and insurance

Return Strategy

Returns are not a game of risk management and insurance

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