Peak season is the specific period of time (encompassing Black Friday, Cyber Monday, and the holiday season) when ecommerce brands like yours experience a surge in sales and product returns. And it’s currently fast approaching.

There are several benefits to peak season, including heightened demand, greater customer acquisition, and, hopefully, increased revenue. But they don’t come without their challenges.

That’s why we’ve put together this quick article, and a more in-depth guide titled How Loop Can Prepare You for Peak Season, which you can download here.

So you can learn directly from us about how to prepare, leverage, and capitalize with peak season in mind—before, during, and after.

What is peak season?

Peak season is the specific period of time when ecommerce brands experience increased customer demand, sales revenue, and product return inquiries. 

There are several peak seasons throughout the year, but the most universal one happens during Black Friday, Cyber Monday, and the holidays. 

This means peak season is a crucial time for ecommerce brands like yours, because it offers a unique opportunity for you to acquire new customers (and retain them!) more easily than usual.

Why does peak season matter?

Most of the year, ecommerce brands like yours are refining their operations, designing and launching new products, and marketing themselves to their customers. 

It’s a bit of a grind.

However, during peak season, you get the chance to show that work off!  Because shoppers will be more actively looking for new products to buy, a much higher number of them will see your hard work—which will hopefully pay off.

Here are 3 reasons why peak season matters for your business:

  1. Increased demand: During peak season, shoppers are ready to, well, shop! They’ve been trained overtime to know that peak season is the time to bargain hunt and snatch up products from their favorite brands. (And with holidays just around the corner, shoppers are feeling the pressure to get the perfect gifts before they run out of stock, too).
  2. Acquisition opportunities: With increased demand comes great acquisition opportunities. The inevitable increase in website traffic, at-the-ready shoppers, and marketing promotions will undoubtedly create better opportunities for acquisition.
  3. Brand visibility: And if you know how to leverage this increase in traffic and demand, you can more uniquely position your brand to become more visible, popular, and profitable during peak season.

How to prepare for peak season?

The time to prepare for peak season is now.

Before you know it, peak season will be here. And if you can effectively prepare for it, you will be uniquely positioned to win over (and retain) more customers.

There are many things to consider when preparing for peak season including:

  • Marketing and promotional strategies
  • Website performance and experience
  • Inventory and logistics management
  • Customer support and product returns management
  • Post-purchase automation, reverse logistics, and shopper incentives

Setting up post-purchase strategies before Black Friday/Cyber Monday can actually drive more purchases! Learn what you need to know in by reading our new guide, How Loop Can Prepare You for Peak Season.

And these all play into why you must take peak season more seriously. If you get all these things right, you can acquire new customers, double down on loyalty, and maximize sales profits. Best peak season ever!

So what are you waiting for?

Download our new guide today today. 

And if you’re ready to find out how Loop can help you manage your product returns during peak season and beyond, book a demo.