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In The Loop

Covering commerce, retention, and the entire post-purchase experience.

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How ecommerce order editing increases loyalty and revenue

Beyond Returns

How ecommerce order editing increases loyalty and revenue

April 27, 2026

How leading DTC brands are cutting return costs without killing customer loyalty

Returns Management

How leading DTC brands are cutting return costs without killing customer loyalty

April 14, 2026

What is package protection in ecommerce? A guide for brands

Beyond Returns

What is package protection in ecommerce? A guide for brands

April 9, 2026

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

Beyond Returns

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

March 25, 2026

The pre-purchase tools ecommerce brands need in 2026

Beyond Returns

The pre-purchase tools ecommerce brands need in 2026
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Corinne D'Andria

March 19, 2026

Why your Shopify store needs real ETAs to be successful

Beyond Returns

Why your Shopify store needs real ETAs to be successful
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Vaishali Ravi

March 17, 2026

Post-purchase behavior: The key to repeat purchases

Beyond Returns

Post-purchase behavior: The key to repeat purchases
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Carly Greenberg

March 17, 2026

Most common return reasons in ecommerce by vertical (2026 data and trends)

Returns Management

Most common return reasons in ecommerce by vertical (2026 data and trends)

February 26, 2026

The case for consumer-paid returns in 2026

Returns Management

The case for consumer-paid returns in 2026

February 6, 2026

Simplifying the new post-purchase tech stack - 2026 & beyond

Beyond Returns

Simplifying the new post-purchase tech stack - 2026 & beyond

January 26, 2026

How pre-purchase transparency boosts ecommerce retention rates

Beyond Returns

How pre-purchase transparency boosts ecommerce retention rates

January 14, 2026

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Unlocking growth and efficiency through smarter returns: What Loop’s data tells us

Loop Corner

Unlocking growth and efficiency through smarter returns: What Loop’s data tells us
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Carly Greenberg

October 23, 2025

Inside the shopper mindset of the 2025 holiday season

Peak Season

Inside the shopper mindset of the 2025 holiday season
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Emma Dinning

October 15, 2025

Fixing your ecommerce checkout UX to improve peak season performance

Peak Season

Fixing your ecommerce checkout UX to improve peak season performance
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Alessandro Artibello

October 9, 2025

Loop & Two Boxes — Powering Visibility and Fraud Prevention from RMA to Restock

Beyond Returns

Loop & Two Boxes — Powering Visibility and Fraud Prevention from RMA to Restock

October 8, 2025

Design best practices for ecommerce order tracking pages

Beyond Returns

Design best practices for ecommerce order tracking pages

October 1, 2025

13 Great Examples of Ecommerce Order Tracking Pages

Beyond Returns

13 Great Examples of Ecommerce Order Tracking Pages

October 1, 2025

Shipping delay email examples: What to say to your customers

Beyond Returns

Shipping delay email examples: What to say to your customers
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Corinne D'Andria

October 1, 2025

The top 9 logistics platforms for UK ecommerce brands

International Markets

The top 9 logistics platforms for UK ecommerce brands
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Samir Kamnani

September 26, 2025

Understanding the 4 types of consumer purchasing behavior

Beyond Returns

Understanding the 4 types of consumer purchasing behavior
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Carly Greenberg

September 25, 2025

What every USPS tracking status means (and what to do about it)

Beyond Returns

What every USPS tracking status means (and what to do about it)
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Kelli Trapnell

September 25, 2025

How to optimize your “out for delivery” messages to boost engagement rates

Beyond Returns

How to optimize your “out for delivery” messages to boost engagement rates

September 25, 2025

From returns headache to revenue engine: Inside Loop Returns' journey

Loop Corner

From returns headache to revenue engine: Inside Loop Returns' journey
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Kiran Banwait

September 23, 2025

How to Optimize Your eCommerce Strategy for Peak Season 2025

Peak Season

How to Optimize Your eCommerce Strategy for Peak Season 2025

September 18, 2025

The top 14 post-purchase tools for Shopify ecommerce businesses

Beyond Returns

The top 14 post-purchase tools for Shopify ecommerce businesses
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Emma Dinning

September 10, 2025

Explaining the most valuable post-purchase features in ecommerce

Beyond Returns

Explaining the most valuable post-purchase features in ecommerce
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Megan Donnelly

September 5, 2025