997
M
Retained revenue
Through exchanges and store credit, not refunds, across brands on Loop.
10
%
Faster repurchase rate
Customers that get an Instant Refund repurchase at a quicker rate.
$
22
Upsell per Shop Now exchange
Customers often add more when making an exchange.
The platform
A branded, self-service portal guides them through returns and exchanges.
Rules, eligibility, and fraud checks run automatically on every return.
Automated routing, labels, and refunds or credits move the return to done.
The layer underneath it all - Loop Intelligence. Return reasons and trends show you what to change in the product, the page, or the policy.
Automated, self-service returns portal with full control over your policy rules.
Steer refunds into exchanges and store credit so the revenue stays with you.
Loop Intelligence scans every return to detect and prevent fraud automatically.
Automated label generation and carrier routing for every return.
Offset return fees by allowing customers to add return coverage at checkout, so returns start paying for themselves.
The AI layer that powers the whole suite with insight, automation and prevention.
Connect warehouses, 3PLs, ERPs, and helpdesks to your returns workflows.
Built as a Shopify certified tech partner, Loop's returns management solution plugs directly into your Shopify stack, with no engineering project required.
A native Shopify integration you can set up without a developer
Works with Shopify Checkout, POS, and your existing app stack
Syncs orders, products, and customer data both ways
Also available for BigCommerce, Salesforce Commerce Cloud, Adobe Commerce, and other platforms
Apparel
Redo
Cosmetics
Footwear
Happy Returns
Intimates
Everything between a customer hitting return and the revenue staying with you: a returns portal, a rules engine tailored to your policy, smart exchange and store credit options, return shipping and tracking, and AI-powered analytics. Loop Intelligence runs through all of it, from fraud scoring to photo condition checks to the policy settings costing you money.
All of them. Refunds, exchanges for any size, color, or product, store credit, gift returns, and warranty claims, back by mail, QR code, or in person.
The order matters more than the list. Loop puts exchange and store credit ahead of the refund button, because refund is what a customer picks when nothing better is offered.
Most return tools make returns cheaper. Loop makes it so they pay you back.
Saving money is not cost cutting. It's making post-purchase costs predictable: policy enforced the same way every time, fraud surfaced before it becomes loss, and cost drivers you can explain to Finance. Returns data flows into your helpdesk, warehouse, and ERP, so nobody has to enter it twice.
Making money is not upselling. It's getting more from the customers you already paid to acquire. Exchanges and store credit that feel like a win instead of a compromise, and Checkout+ adds a revenue line that did not exist before.
Loop offers the most comprehensive Shopify app for returns management. That one screen that shows up when a customer hits “return” decides whether you keep the revenue or hand it back, and most apps treat it as an afterthought. Loop is a Shopify certified tech partner, installs without a developer, and 5,000 brands run their returns on it.
The better question is whether tickets still scale with your order volume. That's the one that decides whether growth costs you headcount.
The gain comes from the returns that never needed a person, plus the data entry that disappears once returns flow into your helpdesk, warehouse, and ERP.
One Loop customer's support lead reported getting back 10 hours per agent per week.
Brands don't lose customers because of bad products. They lose them when confidence breaks after checkout. Customers don't mind returning things, they mind uncertainty. An easy return earns the next order, and an exchange or store credit keeps the customer instead of handing back the money.
Yes. Loop Intelligence scores every return as it arrives, weighing return history, address mismatches, the reason and refund amount, and attempts to hide identity. High-risk returns get flagged, and you can set a rule: manual review, fewer return methods, or stop the refund. It's trained on returns from 5,000 brands, so it catches patterns a single store never would.
Apparel and footwear, which are almost always returned because of fit, not a defect. This is good news because a fit return means the customer still wants something from you. That's an exchange, not a lost sale. Loop also handles the uncommon returns that most tools can't, like warranty claims, items that need inspection, bulky goods, subscriptions, marketplace orders.
More than the label, which is the only part most brands measure. Add inspection and restocking, the support time when a customer chases a refund, and the sale itself if it ends in a refund. Cutting return shipping is the smallest lever you have. Keeping the sale is the big one.
Charging at the return is the obvious move, but feels the worst to your customers. Your customer already decided the item didn't work. With Checkout+, they add return coverage at checkout instead, when they're excited about the order. New revenue line, and the return stops feeling like a penalty. Keep exchanges free either way.
