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Carly Greenberg

Carly Greenberg

Carly Greenberg is the Senior Marketing Communications Manager at Loop, the exchange-first returns solution for Shopify brands. Carly leads the execution of integrated communication campaigns to bring Loop's story to life through earned media outlets, social communities, and employer branding efforts.

Post-purchase behavior: The key to repeat purchases

Beyond Returns

Post-purchase behavior: The key to repeat purchases
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Carly Greenberg

March 17, 2026

Unlocking growth and efficiency through smarter returns: What Loop’s data tells us

Loop Corner

Unlocking growth and efficiency through smarter returns: What Loop’s data tells us
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Carly Greenberg

October 23, 2025

Understanding the 4 types of consumer purchasing behavior

Beyond Returns

Understanding the 4 types of consumer purchasing behavior
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Carly Greenberg

September 25, 2025

How to convert refunds into exchanges and retain more revenue

Beyond Returns

How to convert refunds into exchanges and retain more revenue
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Carly Greenberg

June 24, 2025

Return fees vs free returns: pros, cons, and key differences

Returns Management

Return fees vs free returns: pros, cons, and key differences
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Carly Greenberg

November 25, 2024

How returns automation is helping businesses scale sustainably

Returns Management

How returns automation is helping businesses scale sustainably
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Carly Greenberg

November 8, 2024

How returns customization lowers costs and improves efficiency

Returns Management

How returns customization lowers costs and improves efficiency
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Carly Greenberg

October 25, 2024

Loop Returns x Shopify: The best ecommerce returns solution

Returns Management

Loop Returns x Shopify: The best ecommerce returns solution
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Carly Greenberg

October 22, 2024

Best in class ecommerce returns: Shipping Fees + More

Returns Management

Best in class ecommerce returns: Shipping Fees + More
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Carly Greenberg

October 18, 2024

How U.S. retailers are responding to returns fraud and abuse

Fraud & Returns Abuse

How U.S. retailers are responding to returns fraud and abuse
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Carly Greenberg

September 3, 2024

How Australian brands are combatting returns fraud and abuse

Fraud & Returns Abuse

How Australian brands are combatting returns fraud and abuse
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Carly Greenberg

September 3, 2024

Happy Returns has selected Loop as its preferred returns portal partner for Shopify brands

Loop Corner

Happy Returns has selected Loop as its preferred returns portal partner for Shopify brands
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Carly Greenberg

June 11, 2024

Loop Returns Names Michael Paulson as Chief Product Officer to Accelerate Enterprise Retail Strategy

Loop Corner

Loop Returns Names Michael Paulson as Chief Product Officer to Accelerate Enterprise Retail Strategy
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Carly Greenberg

May 10, 2024

How these sustainable eCommerce businesses set the standard

Beyond Returns

How these sustainable eCommerce businesses set the standard
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Carly Greenberg

April 9, 2024

Spotlighting women leaders at Loop

Loop Corner

Spotlighting women leaders at Loop
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Carly Greenberg

March 26, 2024

Spotlight on women-owned merchant businesses: 11 businesses to watch

Loop Corner

Spotlight on women-owned merchant businesses: 11 businesses to watch
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Carly Greenberg

March 13, 2024

Tips and trends to help your ecommerce jewelry store grow

Beyond Returns

Tips and trends to help your ecommerce jewelry store grow
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Carly Greenberg

March 11, 2024

5 top beauty and cosmetics industry trends of 2024

Beyond Returns

5 top beauty and cosmetics industry trends of 2024
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Carly Greenberg

March 8, 2024

Choosing the best Australian point of sale system for your business

International Markets

Choosing the best Australian point of sale system for your business
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Carly Greenberg

March 6, 2024

Essential information on cross-border shipping and logistics

Beyond Returns

Essential information on cross-border shipping and logistics
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Carly Greenberg

March 4, 2024

Core differences between American and British consumers

International Markets

Core differences between American and British consumers
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Carly Greenberg

February 29, 2024

What UK/GB companies need to know before selling in the US

International Markets

What UK/GB companies need to know before selling in the US
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Carly Greenberg

February 28, 2024

The benefits of a digital POS system

Beyond Returns

The benefits of a digital POS system
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Carly Greenberg

February 25, 2024

The dangers of offering only instant refunds to customers

Beyond Returns

The dangers of offering only instant refunds to customers
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Carly Greenberg

February 23, 2024

Celebrating Black History Month at Loop: Employee spotlight

Peak Season

Celebrating Black History Month at Loop: Employee spotlight
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Carly Greenberg

February 21, 2024

Boost profits and efficiency with Loop’s new reverse logistics features

Beyond Returns

Boost profits and efficiency with Loop’s new reverse logistics features
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Carly Greenberg

February 15, 2024

Black-owned businesses: Loop customer spotlight

Peak Season

Black-owned businesses: Loop customer spotlight
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Carly Greenberg

February 15, 2024

Two Boxes x Loop: Warehouse Return Operations Made Easy

Loop Corner

Two Boxes x Loop: Warehouse Return Operations Made Easy
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Carly Greenberg

February 13, 2024

Understanding post-purchase evaluation in the buyer’s journey

Beyond Returns

Understanding post-purchase evaluation in the buyer’s journey
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Carly Greenberg

February 8, 2024

Why does returns abuse take place?

Fraud & Returns Abuse

Why does returns abuse take place?
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Carly Greenberg

January 19, 2024

Channel-Free Reverse Logistics: Throwing the Returns Process for a Loop

Beyond Returns

Channel-Free Reverse Logistics: Throwing the Returns Process for a Loop
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Carly Greenberg

January 17, 2024

Nine Black-owned businesses on Shopify to support

Beyond Returns

Nine Black-owned businesses on Shopify to support
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Carly Greenberg

February 28, 2023

Loop Names Hannah Bravo Chief Operating Officer

Loop Corner

Loop Names Hannah Bravo Chief Operating Officer
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Carly Greenberg

November 9, 2022

13 brands that committed to sustainable returns practices

Returns Management

13 brands that committed to sustainable returns practices
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Carly Greenberg

October 27, 2022

How do returns impact customer retention?

Returns Management

How do returns impact customer retention?
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Carly Greenberg

August 29, 2022

Loop certified as a Great Place to Work

Loop Corner

Loop certified as a Great Place to Work
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Carly Greenberg

August 10, 2022

What is Instant Exchange by Loop?

Loop Corner

What is Instant Exchange by Loop?
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Carly Greenberg

August 10, 2022

Aaron Schwartz Interview by eCommerce Next

Loop Corner

Aaron Schwartz Interview by eCommerce Next
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Carly Greenberg

July 7, 2022

How to reduce returns in ecommerce

Returns Management

How to reduce returns in ecommerce
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Carly Greenberg

June 8, 2022

Eight LGBTQIA+ Shopify merchants and partners to support for Pride Month

Beyond Returns

Eight LGBTQIA+ Shopify merchants and partners to support for Pride Month
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Carly Greenberg

June 1, 2022

Loop x Happy Returns by PayPal

Loop Corner

Loop x Happy Returns by PayPal
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Carly Greenberg

May 11, 2022

Nine conscious consumer options for this Mother’s Day

Beyond Returns

Nine conscious consumer options for this Mother’s Day
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Carly Greenberg

May 5, 2022

How to turn holiday shoppers into loyal yearlong customers

Peak Season

How to turn holiday shoppers into loyal yearlong customers
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Carly Greenberg

January 6, 2022

The 3 most important customer checkpoints during the return process

Returns Management

The 3 most important customer checkpoints during the return process
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Carly Greenberg

December 9, 2021

How to optimize packaging for returns & exchanges

Returns Management

How to optimize packaging for returns & exchanges
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Carly Greenberg

November 2, 2021

5 Black Friday marketing ideas for ecommerce brands

Peak Season

5 Black Friday marketing ideas for ecommerce brands
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Carly Greenberg

October 13, 2021

Black Friday ecommerce strategy: How to dominate BFCM in 2021

Peak Season

Black Friday ecommerce strategy: How to dominate BFCM in 2021
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Carly Greenberg

October 6, 2021

5 best post-purchase software solutions

Beyond Returns

5 best post-purchase software solutions
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Carly Greenberg

September 22, 2021

How to reduce returns in ecommerce: 10 rules

Returns Management

How to reduce returns in ecommerce: 10 rules
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Carly Greenberg

September 8, 2021

How to offer free returns shipping (and make money doing it)

Returns Management

How to offer free returns shipping (and make money doing it)
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Carly Greenberg

July 14, 2021

What is post-purchase dissonance, and why does it matter?

Beyond Returns

What is post-purchase dissonance, and why does it matter?
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Carly Greenberg

June 30, 2021

The ecommerce return KPIs every brand should know

Returns Management

The ecommerce return KPIs every brand should know
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Carly Greenberg

May 26, 2021

How long do customers take to return?

Returns Management

How long do customers take to return?
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Carly Greenberg

May 20, 2021

Returns are not a game of risk management and insurance

Returns Management

Returns are not a game of risk management and insurance
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Carly Greenberg

May 12, 2021

Instant Exchanges. Zero Risk.

Beyond Returns

Instant Exchanges. Zero Risk.
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Carly Greenberg

May 11, 2021

How Canadians feel about cross-border ecommerce

Beyond Returns

How Canadians feel about cross-border ecommerce
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Carly Greenberg

April 29, 2021

Easy, proven solutions for growing your ecommerce brand with sustainability.

Beyond Returns

Easy, proven solutions for growing your ecommerce brand with sustainability.
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Carly Greenberg

April 22, 2021

The most powerful influencers on return behavior in ecommerce.

Returns Management

The most powerful influencers on return behavior in ecommerce.
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Carly Greenberg

April 14, 2021

5 return policy page examples worth copying.

Returns Management

5 return policy page examples worth copying.
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Carly Greenberg

April 7, 2021

Why you need a dedicated return policy page.

Returns Management

Why you need a dedicated return policy page.
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Carly Greenberg

March 31, 2021

Mobile returns are on the rise, but why so late?

Returns Management

Mobile returns are on the rise, but why so late?
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Carly Greenberg

March 24, 2021

Loop is redefining returns

Loop Corner

Loop is redefining returns
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Carly Greenberg

March 3, 2021

3 strategies Walkee Paws used to transform their returns page.

Loop Corner

3 strategies Walkee Paws used to transform their returns page.
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Carly Greenberg

February 24, 2021

The 5 most hated online return experiences

Returns Management

The 5 most hated online return experiences
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Carly Greenberg

February 9, 2021

The 5 most loved online return experiences.

Returns Management

The 5 most loved online return experiences.
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Carly Greenberg

February 3, 2021

Customers are keeping products they don’t want and that’s bad for your brand.

Beyond Returns

Customers are keeping products they don’t want and that’s bad for your brand.
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Carly Greenberg

January 27, 2021

5 return policy examples worth copying.

Returns Management

5 return policy examples worth copying.
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Carly Greenberg

December 23, 2020

How to create a return policy that matches your brand.

Returns Management

How to create a return policy that matches your brand.
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Carly Greenberg

December 16, 2020

The true cost of an online refund.

Beyond Returns

The true cost of an online refund.
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Carly Greenberg

December 9, 2020

How to offer online gift exchanges that your customers will love

Beyond Returns

How to offer online gift exchanges that your customers will love
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Carly Greenberg

November 24, 2020

How to approach your holiday return window

Peak Season

How to approach your holiday return window
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Carly Greenberg

November 10, 2020

The value of a product bundle & how to handle bundle returns.

Returns Management

The value of a product bundle & how to handle bundle returns.
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Carly Greenberg

November 4, 2020

Return policy strategies for fashion accessory brands.

Returns Management

Return policy strategies for fashion accessory brands.
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Carly Greenberg

October 21, 2020

How to reduce holiday refunds this return season

Peak Season

How to reduce holiday refunds this return season
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Carly Greenberg

October 14, 2020

Introducing the Loop x Gorgias integration

Loop Corner

Introducing the Loop x Gorgias integration
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Carly Greenberg

October 6, 2020

How Baseballism turns refunds into up-sells with Loop.
How Baseballism turns refunds into up-sells with Loop.
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Carly Greenberg

September 23, 2020

On-demand return portals are the best customer experience.

Returns Management

On-demand return portals are the best customer experience.
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Carly Greenberg

September 16, 2020

What makes a great unboxing experience?

Beyond Returns

What makes a great unboxing experience?
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Carly Greenberg

August 26, 2020

The 4 types of returns and how they impact LTV.

Returns Management

The 4 types of returns and how they impact LTV.
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Carly Greenberg

August 19, 2020

How to use technology & insight to prepare for ecommerce after COVID-19.

Beyond Returns

How to use technology & insight to prepare for ecommerce after COVID-19.
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Carly Greenberg

August 12, 2020

How to communicate sizing online to reduce returns.

Returns Management

How to communicate sizing online to reduce returns.
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Carly Greenberg

July 29, 2020

12 ways to plan for the future of online retail.

Beyond Returns

12 ways to plan for the future of online retail.
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Carly Greenberg

July 22, 2020

Return policy strategies for women’s apparel brands.

Returns Management

Return policy strategies for women’s apparel brands.
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Carly Greenberg

July 8, 2020

How online brands can make returns sustainable

Returns Management

How online brands can make returns sustainable
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Carly Greenberg

June 30, 2020

9 ways to anticipate the future of customer experience.

Beyond Returns

9 ways to anticipate the future of customer experience.
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Carly Greenberg

June 24, 2020

Return policy strategies for intimates & bathing suit brands.

Returns Management

Return policy strategies for intimates & bathing suit brands.
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Carly Greenberg

June 17, 2020

6 signs that it’s time for your brand to automate returns.

Returns Management

6 signs that it’s time for your brand to automate returns.
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Carly Greenberg

May 28, 2020

How Loop helped Love Your Melon optimize returns.
How Loop helped Love Your Melon optimize returns.
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Carly Greenberg

May 14, 2020

Your return policy is one of your best marketing assets.

Returns Management

Your return policy is one of your best marketing assets.
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Carly Greenberg

May 7, 2020

We are proud to be a Shopify Plus Certified App.

Loop Corner

We are proud to be a Shopify Plus Certified App.
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Carly Greenberg

April 13, 2020

The return metrics you need to know beyond return rate

Returns Management

The return metrics you need to know beyond return rate
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Carly Greenberg

March 5, 2020

Reasons for return: How data improves customer experience & products

Returns Management

Reasons for return: How data improves customer experience & products
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Carly Greenberg

February 20, 2020