The rapid expansion of online brands created an enduring shift to retail. Increased supply and demand means the competition is fierce – there are now over one million Shopify brands alone. New brands and giant retailers are vying for the same customers, making it harder for brands to stand out above the rest.
Our goal at Loop is to help brands differentiate themselves by improving their post-purchase experience, and part of that includes educating brands on the importance of returns. As such, Aaron Schwartz, Loop president, was recently interviewed by the eCommerce Next team to share insights on the current challenges faced by small retailers.
Ready to improve your customers’ post-purchase experience? Contact Loop for a free demo.