The relationship with your customer doesn't need to end with a return. Make it easy to exchange for the right product, return for store credit, or request a refund.
Exchanges
Customers fall in love after purchase.
Retain your customers with exchanges.
Enable your customers to pick any product variant or size and generate their own shipping label. We take care of displaying available inventory and process the exchange automatically to retain revenue on each return.
Turn returns into a sales channel.
Right brand, wrong product? With Shop Now, you can encourage your customers to shop for any product in your catalog - with bonus credit.
"Allowing customers to shop our catalog for something totally new is complete genius."
- John Maddalone, Retention Supervisor, Baseballism
Keep the customer with store credit.
There's always an option to come back and try again. We seamlessly issue store credit to save the relationship, or if all else fails - make it easy to issue a refund.
Start investing in connection.