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Loop returns


Transform your returns from a cost center into a profit center.

Returns shouldn’t equal refunds

PSA: Turning refunds into exchanges is 10x more impactful than reducing return costs.

We all know refunds are expensive, but the real cost is the end of the relationship – and losing the value of a potential lifelong customer.

With Loop, you can encourage customers to exchange for any item in your catalog with an experience that feels like shopping. So you’re able to retain revenue, delight customers, and keep them coming back.

“BEST. POSSIBLE. EXPERIENCE. EVER! Sad that I had to return gorgeous shoes, but I almost want to do it again.”

Loop turns refunds into exchanges

When customers choose exchanges over refunds, they’re more likely to leave a positive review, refer friends, and start a long-term love affair with your brand.

Exchange Optimized Flow, for new size, color or another item


Help customers find the right versions of your products

When your customers have the wrong color or the wrong size, Loop helps them find the right replacement with easy one-click exchanges. And naturally, we sync with your inventory so customers always see what’s in stock.

Turn lost revenue into new sales


Turn lost revenue into new sales

Only Loop has Shop Now, which allows your customers to apply the value of their current return order to get any other products they want — and the experience feels just like shopping.

Now you can convert the disappointment of a refund into the thrill of a new order.

Use bonus credits and strategic shipping fees to encourage exchanges


Use bonus credits and strategic shipping fees to encourage exchanges

The best brands are incentivizing exchanges over refunds. You can do the same by choosing how much bonus credit, if any, to offer those who decide to exchange.

You can also choose when to charge shipping for returns. You can encourage exchanges by only charging for refunds.

Instant exchange form


Drive loyalty with Instant Exchanges

Create a lasting impression by sending customers their exchange before they’ve shipped their return. Completely risk-free.

Gift Cards illustration


Retain more by offering credit alongside refunds

Maximize customer retention by offering refunds as Shopify Gift Cards. If customers choose not to Shop Now, they’ll still be able to come back later to find what they want.

The woman is wearing a pile of clothes on her shoulder

See how your store stacks up

We analyzed more than 1,500 brands and over 10 million returns to show you how your brand compares to industry competitors.