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Turn refunds into exchanges


Delight your customers with exchanges that put money back in your pockets. Loop’s automated, easy-to-use exchange tools make returns just as fun as shopping.


Automate your exchanges, without losing touch

Save time for your customer support team by automating your exchanges. Let your shopper handle their own returns on their own time, using a self-serve return portal.

With Loop, you can automate every return—even the complicated ones. That means your team can handle customer support tickets that need a little TLC.

Duer Graphic

“One thing I love about Loop is the push for an exchange, versus a refund-first mentality,”


Calvin Rouex, DUER



Let shoppers swap sizes & colors easily

Many returns are due to size-related reasons. Give your customers the simplest way to get the right fit, every time.

With Loop, variant exchanges allow customers to easily swap their item for a different size or color with a few simple clicks.


Of Loop returns become exchanges

On average, our brands turn 57% of Loop returns into exchanges, thanks to our advanced exchange features, upsell incentives, and more.


Go beyond simple exchanges with next-level options

Certain colors or patterns set up as different products in Shopify? No problem.
With Advanced Exchanges, you can offer similar products for exchange right within the flow, all while offering only what is in-stock and ready to ship out.

Loop supports even the most complex return situations. Allow customers to exchange for one or more items within a bundle in just a few clicks.

Give your shoppers what they want.

With Loop, your brand can offer everything from refunds to direct exchanges to shopper incentives and more. Even better? These exchanges build your business.

Find out why over 3,000 brands use Loop