PSA: Turning refunds into exchanges is 10x more impactful than reducing return costs.
We all know refunds are expensive, but the real cost is the end of the relationship – and losing the value of a potential lifelong customer.
With Loop, you can encourage customers to exchange for any item in your catalog with an experience that feels like shopping. So you’re able to retain revenue, delight customers, and keep them coming back.
“BEST. POSSIBLE. EXPERIENCE. EVER! Sad that I had to return gorgeous shoes, but I almost want to do it again.”
When customers choose exchanges over refunds, they’re more likely to leave a positive review, refer friends, and start a long-term love affair with your brand.
When your customers have the wrong color or the wrong size, Loop helps them find the right replacement with easy one-click exchanges. And naturally, we sync with your inventory so customers always see what’s in stock.
Only Loop has Shop Now, which allows your customers to apply the value of their current return order to get any other products they want — and the experience feels just like shopping.
Now you can convert the disappointment of a refund into the thrill of a new order.
The best brands are incentivizing exchanges over refunds. You can do the same by choosing how much bonus credit, if any, to offer those who decide to exchange.
You can also choose when to charge shipping for returns. You can encourage exchanges by only charging for refunds.
Create a lasting impression by sending customers their exchange before they’ve shipped their return. Completely risk-free.
Maximize customer retention by offering refunds as Shopify Gift Cards. If customers choose not to Shop Now, they’ll still be able to come back later to find what they want.