Attending Pulse? Meet Loop

May

Wednesday, May 13

The Brewery, London

Find us at Pulse. Coffee's on us.

Attending Pulse in London? Meet Loop.

Returns aren't a cost centre — they're a retention lever. Find out how the world's leading brands use Loop to turn post-purchase friction into loyalty.

We'll be at Pulse 13 & 14 May running the espresso bar. No agenda required — just stop by for a coffee and a real conversation.

Catch Loop on stage Thursday, 14 May at 10:20am: Returns Are Ecommerce featuring ThruDark and Oh Polly.

Want a dedicated slot with our team? Request a time here.

Retention never tasted this good.

Meet Loop at Pulse

Submit your meeting request here

Meet the Loop Team Onsite

Chris Long

SVP, Product & Technology

Nick Simon

Senior Vice President, Sales

Kent Woodyard

VP, Partnerships and Business Development

Hannah Callaghan

Partnerships

Chica Kirubakaran

Merchant Success Manager, International

Alex Dale

Team Lead, Partnerships

Calum White

Partnerships

Dylan Horenberg

Sales

LIVE! Returns Are Ecommerce: Turning Post-Purchase Friction into Retention

Thursday, 14 May · 10:20–10:50 AM

The best brands don't treat returns as a cost to manage — they treat them as a moment to win. In this fireside chat, Loop's VP of Partnerships Kent Woodyard, joins Oh Polly's Customer Journey Manager and ThruDark's Director of Ecommerce to get real about what happens after the buy button.

They'll dig into the exchanges vs. refunds debate, how to scale returns without losing control, what it actually takes to support international shoppers, and how the data hiding in your returns flow can make you a smarter operator across the business.

If you're rethinking post-purchase, this one's worth the front row.

Stop by the Loop Espresso Bar

Stop by the Loop Espresso Bar at Pulse and enter to win a 3-month Monmouth Coffee subscription. Great beans, great people, and we promise the espresso is worth the detour.

Come say hi, grab a cup, and enter to win.

Meet us at the pub

The conference badge comes off, the pint goes up.

Join the Loop team for drinks at Jugged Hare — a classic London local, just a 2-minute walk from Pulse.

Real ales on tap, good people, and zero PowerPoint slides.

📍49 Chiswell St — 2 min from The Brewery

More about Loop

We have 5,000+ merchants and counting

We're a Shopify Certified Tech Partner. Our merchants make up 15% of Shopify's GMV

We've retained £1.9B in sales for our merchants