LOOP LAUNCHES SPRING ‘26
Vision & Control
Retention starts with operations. Explore all feature and integration updates from the latest Loop Launches, built on insights from 200M+ shoppers, 100M+ returns, and 30M+ unique returners.
Intelligence
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Fraud Tools 2.0
Identify and prevent fraud before refunds are issued, with $250M in at-risk refund dollars already uncovered. Reduce manual review time with high-precision fraud scoring and clear decision explanations that automatically resolve obvious cases and surface only true risk to your team.
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AI Image Recognition
Reduce manual reviews with AI-powered image recognition that automatically evaluates shopper-uploaded photos for item condition and damage.
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AI Smart Exchanges
Increase exchange rates and recover more revenue by guiding shoppers to recommended variants using return reasons and historical returns data.
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Dynamic Reports
Create fully custom reports with combined data sources all in one place.
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Analytics 2.0
Get clarity faster with a redesigned analytics platform built for fully customized reporting.
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Coming Soon
Fraud Conditions in Workflows
Automate fraud protection your way with more granular risk triggers that let you choose exactly which factors: timing, address patterns, refund amount, and more are active in Workflows.
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Coming Soon
Contextual Fraud Explanations
Resolve risky returns faster with clear, contextual explanations that show exactly why a return was flagged.
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Operations
Checkout+
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Checkout+ Performance Dashboard
Optimize revenue impact with a unified view of Checkout+ and Package Protection performance. Track attach and offer rate trends, quantify total coverage revenue, compare return rates, and analyze AOV and ARV impact.
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Coming Soon
Independent Eligibility
Increase attach rates and unlock missed revenue by offering Checkout+ and Package Protection independently based on shopper eligibility.
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Headless Support
Monetize on headless storefronts with Checkout+ by giving your team the flexibility to implement directly via API.
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New App Embed
Unlock new revenue opportunities with a scalable SDK architecture that enables headless merchant support, third-party integrations, and dynamic pricing.
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No Code, Dynamic Customizations
Add “Recommended” tags to dynamically appear in your cart on eligible Checkout+ offers.
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Single Button Layout
Increase attach rates with a streamlined 1-button layout that fits seamlessly into compact carts.
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Checkout+ Label Customizations
Customize your Loop-paid return labels directly within Checkout+, enabling branded and carrier-specific label settings that previously required manual workarounds.
Protection
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Protection Performance Dashboard
Optimize revenue impact with a dedicated view of Package Protection performance. Track attach and offer rate trends, quantify total coverage revenue, compare return rates, and analyze AOV and ARV impact.
Editing
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Coming Soon
Order Editing Controls in Workflows
Stay in control without manual oversight by turning off Order Editing for specific orders based on shopper attributes, products, or other criteria.
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Returns
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Instant Refunds via Reshop
Drive up to 5x higher repeat purchase rates by giving shoppers instant access to their refund the moment they submit a return. Deliver the flexibility today’s shoppers expect, reduce refund wait times to seconds and let Reshop cover the risk and cost of any damaged or fraudulent returns.
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Set Refund Priority for Split Payments
Improve customer experience and protect repeat purchase behavior by prioritizing credit card refunds when orders were paid with multiple payment methods, all with a single setting.
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Workflows: Metafield Support
Unlock more flexible, variant-level automation by leveraging product and variant metafields directly inside Workflows.
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Bulk Return Actions
Manage high return volumes in just a few clicks by processing, flagging, reviewing, or rejecting multiple returns at once.
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Role-based permissions for POS
Empower store managers with access to critical POS functionality, while maintaining control by restricting access to returns management and settings.
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Workflows Builder
Resolve issues faster with a re-architected workflows builder that unlocks analytics, simplifies troubleshooting, and improves developer efficiency.
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Headless support for Label Creation
Create return labels via API without initiating returns in the Loop portal, making headless implementations simpler and more flexible.
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Workflows: UN3481 label attachment
Avoid carrier and customs fees by automatically attaching the correct UN3481 compliance form to shipping labels via Workflows.
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Admin: New Plan Page
Quickly view your current Loop plan and access billing details directly from the Account page.
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Enhanced Review Controls
Make more changes to returns while in review before triggering customer notifications, including: reject line items, switch items to or from keep, and cancel return.
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Portal Language Customizations: Portuguese
Reduce manual translation work and improve the shopper experience by setting Portuguese as the default language in your returns portal.
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Portal Language Customizations: Swedish
Streamline localization and deliver a clearer shopper experience by setting Swedish as the default language in your returns portal.
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Return Policy UI Update
Manage and update your return policies more easily with a redesigned interface.
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Bulk List Management
Save hours of manual work by selecting and deleting multiple customers at once in your blocklist or allow list. No more removing entries one by one.
Tracking
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Coming Soon
Hosted Tracking Pages
Deliver a seamless, branded tracking experience without needing Shopify theme access or custom development, making it easy for headless merchants to get up and running fast.
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New Direct Carrier Integration: UPS
Get cleaner, more reliable tracking events by integrating directly with UPS, improving data accuracy and reducing reliance on label providers.
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WhatsApp Notifications via Klaviyo
Reduce follow-up tickets and keep shoppers informed by sending tracking updates, return statuses, and delivery alerts via WhatsApp through Loop’s Klaviyo integration.
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Shopify Storefront URL helper
Reduce onboarding errors and setup time by copying pre-configured tracking URLs directly into Shopify email templates.
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New Direct Carrier Integration: Passport
Get cleaner, more reliable tracking events by integrating directly with Passport, improving data accuracy and reducing reliance on label providers.
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Coming Soon
Admin: Returns Tracking Enhancements
Automatically trigger refunds and exchanges using real-time tracking events, like in-transit and delivered scans from any carrier, including third-party labels.
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Scheduled Report Management
Gain more control over scheduled reports with clearer statuses, easier downloads, and better visibility into filters and failed reports.
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Upgraded Tracking Infrastructure
1 Billion packages tracked globally. Scale with confidence with our upgraded tracking infrastructure. Faster, more reliable tracking data.
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Instant Search
Find shipments instantly with exact match searching for tracking codes and email addresses.
Promise
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Global Expansion
Boost checkout confidence and increase conversion by showing delivery estimates to shoppers in Canada, the UK, and Australia.
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Custom delivery estimates
Avoid missed expectations by setting your own delivery estimates when one can’t be calculated.
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SKU-Based Filtering
Prevent missed expectations and reduce avoidable refunds by adjusting delivery dates at the product variant level, ideal for perishable items, embroidery, and custom goods that require additional fulfillment time.
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Promise API
Bring accurate delivery estimates wherever your shoppers check out and increase conversion across headless stores, apps, and integrations by powering Delivery Promise via API.
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Reporting
View real-time delivery predictions without creating test checkouts and compare predicted vs. actual timelines to measure performance with confidence.
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Embedded Data in Shopify
Ensure accurate delivery dates appear natively across your storefront experience with embedded estimates in the Shopify admin.
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Visible Rates Only
Get clearer, more accurate performance insights by excluding hidden shipping rates from Delivery Promise reporting.
Shipping
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FedEx® Platform Rates in Ship by Loop
Save an average of 54.3% on FedEx ground shipping with exclusive Loop-negotiated platform rates, now live in Ship by Loop with seamless enablement and printerless return options.
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Coming Soon
Carrier Verification Tool
Prevent label failures before they happen by verifying carrier connections upfront, so merchants can test, confirm, and rate shop with confidence without frustrating errors during live returns.
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UPS DAP via Ship By Loop
Easily add new Loop-negotiated rates for UPS DAP to Ship by Loop for US shipping, both domestic and cross-border.
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Carrier Management Directory
Easily browse and add 100+ carriers directly in Loop including Loop-negotiated rates with no extra contracts or integration work, or connect your own accounts to unlock broader rate-shopping options.
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Coming Soon
Automatic Onboarding
Get up and running with shipping instantly through automatic onboarding to Ship by Loop.
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Royal Mail V3 Upgrade
Get faster, real-time tracking updates with Royal Mail v3, featuring improved API performance, webhook-based tracking, and stronger compliance support.
Integrations
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Post-Inspection for Happy Returns
Reduce fraud by issuing refunds only after items are inspected in your warehouse, giving you greater control over Happy Returns outcomes.
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Global-e Handling Fee Controls
Protect margins by configuring Global-e return handling fees directly within Loop, customizing fees by VIP status, product type, fraud risk, and more to prevent unnecessary refund leakage.
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FlavorCloud Cross-Border Returns
Protect international revenue by generating cross-border return labels through FlavorCloud, giving global shoppers a seamless, compliant return experience directly in Loop.
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Shopify x Avalara integration support
Improve tax accuracy and close accounting gaps with new support for Shopify x Avalara integration.
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Brightpearl Integration Enhancements
Streamline operations by passing richer data between Loop and Brightpearl, including return reasons, RMA processing, inventory-based sales credit closures, customer payments on receipt, and handling fee tax codes.
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Happy Returns: Add to Apple Wallet
Speed up in-store drop-offs by letting shoppers add their Happy Returns QR code to Apple Wallet directly from the returns portal on Apple devices.
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Happy Returns: Add to Google Wallet
Speed up in-store drop-offs by letting shoppers add their Happy Returns QR code to Google Wallet directly from the returns portal on Android devices.
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TikTok Shop Returns
Manage TikTok Shop returns directly in Loop with one unified workflow and admin.
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Torque WMS Integration
Improve return visibility and processing efficiency with a two-way WMS integration, automatically creating RMAs in Torque when returns are submitted in Loop and updating Loop when items are processed in the warehouse.
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Active Ants WMS & Label Integration
Improve return visibility and processing efficiency by integrating Active Ants with Loop, automatically creating RMAs, generating return labels, and updating return statuses as items are processed in the warehouse.
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James & James labels
Connect your 3PL to generate labels for Loop returns. This integration allows brands to provide shoppers with labels from James & James as they complete their return in Loop.
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Enhanced payment methods via Stripe
Increase checkout conversion by offering shoppers more ways to pay for return labels, including Apple Pay, Google Pay, Link, and additional alternative payment methods.
Leading brands are delivering confidence with Loop