See why top brands choose Loop over Optoro


Schedule your 1:1 returns consultation to see how Loop stacks up against Optoro and other returns platforms.



Powering superior Shopify returns at 3,000+ brands:

Why choose Loop over Optoro?

return data

Deliver the best returns experience on Shopify

Our intuitive, self-serve portal makes returns as easy and enjoyable as shopping

We’re built exclusively for Shopify, so you’re sure to deliver a hassle-free experience for your customers while keeping the backend accounting simple for your staff.

And with customizable workflows, you can auto-enforce your return policy however you need: require photos, only allow refunds on damaged goods, give extended return windows to VIP customers – all with just a few clicks.

return incentives

Get 30% higher customer retention rate over the competition

On average, Loop merchants retain revenue on 57% of returns. Not only that, we also give you every opportunity to drive upsells during a return while turning your post-purchase experience into an asset that fosters customer loyalty.

Between Loop’s seamless customer experience and advanced exchange features like Shop Now and Bonus Credit, returns will be putting money back into your pocket more often than not.


Loop has been amazing for us. It has automated our returns, allowing our customer care team to focus on customer inquiries and take care of customers better.



Loop has provided a significant upgrade to our customers’ return+exchange experience. Their ability to process multiple types of returns+exchanges coupled with their excellent onboarding and account management teams have made the transition from our old provider that much smoother.

We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!

What we offer:

save time and money

Save time and money

Optimize return costs and find creative ways to save time and money at every touch point of the returns experience.

retain revenue

Retain more revenue

Your shopper’s journey doesn’t need to end with a return. Instead, leverage returns to drive exchanges and repeat purchases.


Technical Integrations?


Loop’s intuitive, self-serve portal makes key integrations journey easy and reliable.

customer loyalty

Drive customer loyalty

Don’t spend 5x more money to attract new customers—nurture existing ones with Loop.
Give customers convenience and choice, and they’ll repay you with their loyalty.

sustainable returns

Offer sustainable returns

We believe there’s a path to more sustainable returns. Not only because it’s the right
thing to do for the health of the planet, but because your customers demand it.

Find out why 3,000+ brands choose Loop to improve their Shopify returns


Book a demo today and discover how Loop can help you maximize retention and create a delightful returns experience for your shoppers.