“Everyone has different feet, and shoes fit differently, and it’s hard to solve the problem of finding the shoes you like when you’re buying them online. So having a seamless returns experience is absolutely critical.”
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With features like Shop Now and Later, Instant Exchange, and Bonus Credit, you’ll have everything you need to keep your shoppers engaged, even after a return.
Let customers (even those who have already opted for a refund) exchange for any items across your entire product catalog, creating delightful returns and unlocking a new revenue stream for your brand.
Instant Exchange give shoppers peace of mind by giving them the chance to snag the last item in stock before it sells out, and it retains revenue that you might have otherwise lost.
Offer Bonus Credit to encourage customers to find a new product they love and give your brand a second chance.
Tracking
Loop has acquired Wonderment, a proactive customer experience and advanced order tracking platform that helps you cut support costs, amplify word of mouth, and supercharge your brand's growth.
Delivery Promise
Build customer confidence from the moment they're looking at your products, through delivery. Customers and CX team members can see the Promise ETA throughout the tracking experience, across email, SMS, tracking pages, and in the Wonderment app.
Retained revenue calculator
What’s your total return volume?
What’s your average order value?
$150
With Loop
Avg. revenue retention
36%
Refunded revenue
$9,600,000
Retained revenue
$5,400,000
Without Loop
Revenue retention
5%
Refunded revenue
$14,250,000
Retained revenue
$750,000
Logistics
Loop partners with top carriers including FedEx, DHL, USPS, and more to create the best post-purchase experience and power seamless domestic and cross-border shipping for returns.
Enterprise service delivery and security
As the only returns management solution designated a Shopify Premier Partner, we're dedicated to backing your business growth every step of the way. We guarantee 99.9% uptime, and our expert team is here to support your onboarding and sustained growth on Loop with 24/7 support and < 2 hour response time.
Our top-tier security and compliance standards have you covered with SOC2 II, CCPA and GDPR. Enhance security with SSO and two factor authentication.
We partner with 120+ agencies and tech platforms across the world to help your brand create the best post-purchase experience, domestically and abroad. Here are just a few:
Customer
How KEEN optimized its global returns strategy with Loop
Updated on Nov 19
Article
How a great post-purchase experience can boost customer retention
Updated on Sep 23
Article
Loop supercharges e-commerce experience with Wonderment acquisition
Updated on Dec 10
Customer
How Brandon Blackwood upleveled their return operations with Loop
Updated on Jan 10
Article
How to stop returns fraud and abuse with Loop’s fraud detection tool
Updated on Oct 29