AI-powered product recommendations
Exchange for any item in your catalog with AI-powered product suggestions built directly into the returns flow.
Instant Exchanges
Exchange orders are automatically approved before the return is received ensuring they receive the new product as fast as possible
Cross-sell and upsell opportunities
Add product recommendations to your tracking pages to capitalize on their attention and drive toward a repeat purchase, faster.
Cover shipping costs
The fee revenue from Checkout+ is used to reduce, or completely cover, your shipping & software costs.
Learn best practices from your peers
Easily identify the average refund window, exchange window, fee adoption, fee amount, and more, across all brands on Loop.
With proven expertise supporting 5,000+ merchants, 120+ integrations, and advanced features in returns, tracking, and reverse logistics - Loop is the flexible, scalable, and trusted choice.
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If you're handling a high volume of returns, a returns management solution can save time, reduce costs, and improve customer satisfaction. Shopify's default returns process is limited, requiring manual work to approve, track, and process returns. This is why Shopify partners with solutions like Loop which automates returns, enables exchanges, and provides analytics to help you optimize your returns experience.
Yes. Loop supports domestic and international brands and integrates with many other solutions that support cross-border returns and shipping.
Loop offers tools that build confidence before someone buys. Delivery Promise shows accurate delivery estimates upfront. Checkout+ offers paid returns coverage at checkout. Order Editing lets shoppers update orders themselves, like address changes, cancellations, and add-ons, without contacting support.
Loop supports the full post-purchase experience, from exchanges and returns to tracking, risk, and operations. Brands use Loop to retain more revenue through exchange-first flows, reduce support volume with proactive tracking, and automate decisions that protect margin.
Loop works with any sized Shopify brand! From a small business just getting off the ground, to enterprise business looking for a comprehensive solution - Loop offers plans that work for all shapes and sizes. See more on our pricing page.
Checkout+ lets Shopify brands increase average order value by upselling premium post-purchase benefits at checkout. Brands can use the upsell revenue to dramatically reduce, or completely cover, logistics costs.
Shopify does not enforce a standard returns policy—each merchant must create their own. However, Shopify’s built-in returns process has limitations, such as no automated return approvals, limited exchange options, and no built-in fraud prevention. With a tool like Loop, you can automate return approvals, offer instant exchanges, and implement fraud detection to protect your business.
You can create a custom returns policy in Shopify by going to Settings > Policies > Refund & Return Policy and drafting your terms. A returns management app like Loop allows you to automate rules, set different policies for various products, and offer flexible return options like exchanges or store credit.
The National Retail Federation reported an average ecommerce return rate of 16.9% in 2024.
A quick chat with a Loop expert ensures your experience is tailored to your brand’s needs, so you can start driving more revenue + happier customers from day one. Book a time!
