Returns Fraud & Abuse Protection

Customize your return policy

Loop allows you to customize your return policy so you can continue to drive customer loyalty, without losing revenue to fraud.

Leverage customer behavior data to automatically tailor the return experience, leading to increased controls where needed that mitigate policy abuse. Offer free shipping for your best customers, charge fees for repeat returners, require photo uploads before approving a return, and more.

With Loop, you get to decide what works best for you and your customers.

50M

Returns

$2.44B

In returned value

>4,000

Active Shops

10.8M

Customers with a return through Loop

Integrations

With Whiplash, Quiet Logistics, NRI, and others

5,000+

Return policies configured on the platform

Mitigate incentive abuse

Post-purchase incentives drive customer loyalty, but it’s important to set some guardrails to protect your brand from return fraud.

Loop is built to support both sides of this challenge. Whether your goals are to offer higher bonus credit amounts or extend the return window for your best customers, or limit the amount of times a shopper can take advantage of these types of incentives, Loop gives you the control you need to bring your returns strategy to life.