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In The Loop

Covering commerce, retention, and the entire post-purchase experience.

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Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

Beyond Returns

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

March 25, 2026

The pre-purchase tools ecommerce brands need in 2026

Beyond Returns

The pre-purchase tools ecommerce brands need in 2026
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Corinne D'Andria

March 19, 2026

Why your Shopify store needs real ETAs to be successful

Beyond Returns

Why your Shopify store needs real ETAs to be successful
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Vaishali Ravi

March 17, 2026

Post-purchase behavior: The key to repeat purchases

Beyond Returns

Post-purchase behavior: The key to repeat purchases
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Carly Greenberg

March 17, 2026

Most common return reasons in ecommerce by vertical (2026 data and trends)

Returns Management

Most common return reasons in ecommerce by vertical (2026 data and trends)

February 26, 2026

The case for consumer-paid returns in 2026

Returns Management

The case for consumer-paid returns in 2026

February 6, 2026

Simplifying the new post-purchase tech stack - 2026 & beyond

Beyond Returns

Simplifying the new post-purchase tech stack - 2026 & beyond

January 26, 2026

How pre-purchase transparency boosts ecommerce retention rates

Beyond Returns

How pre-purchase transparency boosts ecommerce retention rates

January 14, 2026

Integrate Loop with your 3PL and shipping partners: Why and how to do it

Beyond Returns

Integrate Loop with your 3PL and shipping partners: Why and how to do it

December 29, 2025

Brand reputation in ecommerce: Why it matters more now than ever

Beyond Returns

Brand reputation in ecommerce: Why it matters more now than ever
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Corinne D'Andria

December 23, 2025

Why ecommerce brands need a complete checkout experience solution

Beyond Returns

Why ecommerce brands need a complete checkout experience solution

December 15, 2025

AllBeyond ReturnsFraud & Returns AbuseInternational MarketsLoop CornerPeak SeasonReturns ManagementTariffs
Key strategies for navigating the uncertainty of global tariffs: Tips from ThirdLove, BK Beauty, Whanau, and Good Company

Beyond Returns

Key strategies for navigating the uncertainty of global tariffs: Tips from ThirdLove, BK Beauty, Whanau, and Good Company
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Gabriella Sanchez

April 16, 2025

How Loop is leveraging AI to drive impact for merchants

Beyond Returns

How Loop is leveraging AI to drive impact for merchants
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Vaishali Ravi

April 8, 2025

What is a delivery promise, and why does it matter?

Beyond Returns

What is a delivery promise, and why does it matter?
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Vaishali Ravi

April 1, 2025

Why your EDDs might be hurting checkout conversion rates

Beyond Returns

Why your EDDs might be hurting checkout conversion rates
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Vaishali Ravi

March 25, 2025

How small retailers can use AI to stay competitive in 2025

Beyond Returns

How small retailers can use AI to stay competitive in 2025
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Vaishali Ravi

March 19, 2025

Understanding AI and how ecommerce businesses can use it

Beyond Returns

Understanding AI and how ecommerce businesses can use it
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Vaishali Ravi

March 12, 2025

Why turning refunds into donations is a win for everyone

Beyond Returns

Why turning refunds into donations is a win for everyone
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Samir Kamnani

February 18, 2025

Why understanding ending inventory is crucial for smooth reverse logistics

Beyond Returns

Why understanding ending inventory is crucial for smooth reverse logistics
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Vaishali Ravi

February 3, 2025

Shipping and logistics: Types and definitions explained

Beyond Returns

Shipping and logistics: Types and definitions explained
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Vaishali Ravi

January 27, 2025

Economy shipping explained: Shipping options for your business

Beyond Returns

Economy shipping explained: Shipping options for your business
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Vaishali Ravi

January 3, 2025

The best way to handle package theft and misdelivered packages

Beyond Returns

The best way to handle package theft and misdelivered packages
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Samir Kamnani

December 19, 2024

Offset Rising Return Costs with Loop’s Exciting New Product

Beyond Returns

Offset Rising Return Costs with Loop’s Exciting New Product
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Samir Kamnani

October 15, 2024

How a great post-purchase experience can boost customer retention

Beyond Returns

How a great post-purchase experience can boost customer retention
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Vaishali Ravi

September 23, 2024

How are U.K. merchants fighting back against returns fraud and abuse?

Beyond Returns

How are U.K. merchants fighting back against returns fraud and abuse?
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Samir Kamnani

September 3, 2024

How to integrate order and return tracking with customer service

Beyond Returns

How to integrate order and return tracking with customer service
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Tara Daly

August 12, 2024