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JP Arnaud-Marquez

JP Arnaud-Marquez

JP Arnaud-Marquez is the Manager, Content Marketing at Loop, the exchange-first returns solution for Shopify brands. JP owns, creates, and drives Loop's multimedia content strategy from brainstorm to publication to advance the conversation around the post-purchase customer experience.

How to build a best-in-class reverse logistics process

Beyond Returns

How to build a best-in-class reverse logistics process

JP Arnaud-Marquez

December 28, 2023

What are “green returns” and why do they matter?

Returns Management

What are “green returns” and why do they matter?

JP Arnaud-Marquez

December 26, 2023

How businesses can grow & sustain improved customer retention

Beyond Returns

How businesses can grow & sustain improved customer retention

JP Arnaud-Marquez

December 14, 2023

How businesses can grow & sustain improved customer retention

Beyond Returns

How businesses can grow & sustain improved customer retention

JP Arnaud-Marquez

November 20, 2023

How to optimize your warranty return process

Beyond Returns

How to optimize your warranty return process

JP Arnaud-Marquez

November 17, 2023

Setting up a Returns Management Process in 2024

Returns Management

Setting up a Returns Management Process in 2024

JP Arnaud-Marquez

November 15, 2023

What is a point of sale system?

Beyond Returns

What is a point of sale system?

JP Arnaud-Marquez

November 9, 2023

How your Black Friday and Cyber Monday deals can convert to long-term customer loyalty

Peak Season

How your Black Friday and Cyber Monday deals can convert to long-term customer loyalty

JP Arnaud-Marquez

November 6, 2023

How to run online sales that generate repeat business

Beyond Returns

How to run online sales that generate repeat business

JP Arnaud-Marquez

November 3, 2023

Wholesale vs Retail—Simply Explained for Your Business

Beyond Returns

Wholesale vs Retail—Simply Explained for Your Business

JP Arnaud-Marquez

October 30, 2023

What is a delivery exception? Everything you need to know

Beyond Returns

What is a delivery exception? Everything you need to know

JP Arnaud-Marquez

October 24, 2023

Improving the reverse logistics process

Beyond Returns

Improving the reverse logistics process

JP Arnaud-Marquez

September 1, 2023

Give your shoppers confidence without skipping a beat with Loop’s Warranties feature

Beyond Returns

Give your shoppers confidence without skipping a beat with Loop’s Warranties feature

JP Arnaud-Marquez

July 18, 2023

How Vitality’s returns sales channel revenue doubled with the help of Avex and Loop

Loop Corner

How Vitality’s returns sales channel revenue doubled with the help of Avex and Loop

JP Arnaud-Marquez

June 29, 2023

How online returns work in the United Kingdom

International Markets

How online returns work in the United Kingdom

JP Arnaud-Marquez

June 27, 2023

How returns management solutions can streamline your returns process

Returns Management

How returns management solutions can streamline your returns process

JP Arnaud-Marquez

June 13, 2023

How USPS can optimize international shipping to Canada

International Markets

How USPS can optimize international shipping to Canada

JP Arnaud-Marquez

June 9, 2023

How DHL handles returns for the UK & cross-border market

International Markets

How DHL handles returns for the UK & cross-border market

JP Arnaud-Marquez

May 25, 2023

How to streamline returns for shoppers with USPS return labels

Returns Management

How to streamline returns for shoppers with USPS return labels

JP Arnaud-Marquez

May 19, 2023

Making returns easier with the Collect Plus network

Returns Management

Making returns easier with the Collect Plus network

JP Arnaud-Marquez

May 5, 2023

How ecommerce merchants can use Shopify UK to grow their international business

International Markets

How ecommerce merchants can use Shopify UK to grow their international business

JP Arnaud-Marquez

April 20, 2023

Understanding how the Cost of Goods Sold formula can increase revenue

Beyond Returns

Understanding how the Cost of Goods Sold formula can increase revenue

JP Arnaud-Marquez

April 12, 2023

How to help ecommerce shoppers curb buyer’s remorse

Beyond Returns

How to help ecommerce shoppers curb buyer’s remorse

JP Arnaud-Marquez

April 7, 2023

How to optimize ecommerce customer support with automation

Beyond Returns

How to optimize ecommerce customer support with automation

JP Arnaud-Marquez

March 7, 2023

8 ways to improve your cross-border shipping and returns experience

International Markets

8 ways to improve your cross-border shipping and returns experience

JP Arnaud-Marquez

March 2, 2023

Key differences between Gen X, Millennial, and Gen Z shoppers that retailers can’t ignore

Beyond Returns

Key differences between Gen X, Millennial, and Gen Z shoppers that retailers can’t ignore

JP Arnaud-Marquez

February 21, 2023

Optimize your Shopify customers’ journey to improve shopper experience

Beyond Returns

Optimize your Shopify customers’ journey to improve shopper experience

JP Arnaud-Marquez

February 16, 2023

What Shopify Editions Winter ’23 means for you—and returns

Returns Management

What Shopify Editions Winter ’23 means for you—and returns

JP Arnaud-Marquez

February 9, 2023

The top 10 trends in ecommerce for 2023

Beyond Returns

The top 10 trends in ecommerce for 2023

JP Arnaud-Marquez

January 19, 2023

How to increase customer lifetime value through upsells

Beyond Returns

How to increase customer lifetime value through upsells

JP Arnaud-Marquez

January 10, 2023

NEW: Shoppers are willing to pay for premium return experiences–here’s why

Returns Management

NEW: Shoppers are willing to pay for premium return experiences–here’s why

JP Arnaud-Marquez

January 9, 2023

Recap: Peak Season Returns 2022

Peak Season

Recap: Peak Season Returns 2022

JP Arnaud-Marquez

December 30, 2022

Setting up the right holiday returns policy

Peak Season

Setting up the right holiday returns policy

JP Arnaud-Marquez

December 6, 2022

4 ways to improve the customer experience with automation

Beyond Returns

4 ways to improve the customer experience with automation

JP Arnaud-Marquez

November 29, 2022

Using a “virtual dressing room” and other tips to reduce apparel return rates

Returns Management

Using a “virtual dressing room” and other tips to reduce apparel return rates

JP Arnaud-Marquez

November 24, 2022

How to generate insights from your returns data on Shopify

Returns Management

How to generate insights from your returns data on Shopify

JP Arnaud-Marquez

November 22, 2022

Using SMS messaging to increase customer confidence in purchases and returns

Returns Management

Using SMS messaging to increase customer confidence in purchases and returns

JP Arnaud-Marquez

November 18, 2022

Turning customer churn into loyalty: 4 strategies you may be overlooking

Beyond Returns

Turning customer churn into loyalty: 4 strategies you may be overlooking

JP Arnaud-Marquez

November 17, 2022

How drop-off shipping increases customer satisfaction

Beyond Returns

How drop-off shipping increases customer satisfaction

JP Arnaud-Marquez

November 15, 2022

How to increase post-purchase customer satisfaction with drop-off return shipping

Beyond Returns

How to increase post-purchase customer satisfaction with drop-off return shipping

JP Arnaud-Marquez

November 15, 2022

Biggest BFCM mistakes to avoid: 10 experts share their tips

Beyond Returns

Biggest BFCM mistakes to avoid: 10 experts share their tips

JP Arnaud-Marquez

November 10, 2022

A guide to optimizing your returns costs

Returns Management

A guide to optimizing your returns costs

JP Arnaud-Marquez

November 8, 2022

Beyond Returns

How to build a circular economy for your brand

JP Arnaud-Marquez

November 3, 2022

How to lower Shopify return abuse rates

Fraud & Returns Abuse

How to lower Shopify return abuse rates

JP Arnaud-Marquez

November 2, 2022

4 tips to fight the rising costs of returns

Returns Management

4 tips to fight the rising costs of returns

JP Arnaud-Marquez

October 26, 2022

The secret to sustainable growth and profitability

Beyond Returns

The secret to sustainable growth and profitability

JP Arnaud-Marquez

October 21, 2022

5 ways apparel brands can minimize clothing returns

Returns Management

5 ways apparel brands can minimize clothing returns

JP Arnaud-Marquez

October 11, 2022

How to use returns technology to promote upsells and cross-sells

Returns Management

How to use returns technology to promote upsells and cross-sells

JP Arnaud-Marquez

October 6, 2022

How to calculate ROI in automated returns management

Returns Management

How to calculate ROI in automated returns management

JP Arnaud-Marquez

October 4, 2022

Shop at these 8 Shopify stores to celebrate Hispanic Heritage Month

Beyond Returns

Shop at these 8 Shopify stores to celebrate Hispanic Heritage Month

JP Arnaud-Marquez

September 28, 2022

Reverse logistics in ecommerce: What customers want

Beyond Returns

Reverse logistics in ecommerce: What customers want

JP Arnaud-Marquez

September 22, 2022

Beyond Returns

7 ways to recession-proof your ecommerce brand

JP Arnaud-Marquez

September 13, 2022

A beginner’s guide to BFCM season

Peak Season

A beginner’s guide to BFCM season

JP Arnaud-Marquez

September 9, 2022

8 tips for converting price-conscious customers

Beyond Returns

8 tips for converting price-conscious customers

JP Arnaud-Marquez

September 1, 2022

What type of returns should you offer?

Returns Management

What type of returns should you offer?

JP Arnaud-Marquez

August 24, 2022

5 common mistakes in return management, and how to fix them

Returns Management

5 common mistakes in return management, and how to fix them

JP Arnaud-Marquez

August 23, 2022

How do return shipping labels work? What ecommerce merchants should know

Returns Management

How do return shipping labels work? What ecommerce merchants should know

JP Arnaud-Marquez

August 18, 2022

How to combat post-purchase cognitive dissonance

Beyond Returns

How to combat post-purchase cognitive dissonance

JP Arnaud-Marquez

August 16, 2022

6 ways to improve customer retention

Beyond Returns

6 ways to improve customer retention

JP Arnaud-Marquez

August 11, 2022

What is customer lifetime value (CLTV)?

Beyond Returns

What is customer lifetime value (CLTV)?

JP Arnaud-Marquez

August 9, 2022

Should you offer Buy Now, Pay Later (BNPL) plans?

Beyond Returns

Should you offer Buy Now, Pay Later (BNPL) plans?

JP Arnaud-Marquez

August 4, 2022

How to stop ecommerce return fraud

Fraud & Returns Abuse

How to stop ecommerce return fraud

JP Arnaud-Marquez

August 2, 2022

How to build a better first-mile reverse logistics experience

Beyond Returns

How to build a better first-mile reverse logistics experience

JP Arnaud-Marquez

July 28, 2022

Beyond Returns

3 ways to convert your customers into brand advocates

JP Arnaud-Marquez

July 26, 2022

Five ways to improve your customer retention rate

Beyond Returns

Five ways to improve your customer retention rate

JP Arnaud-Marquez

July 21, 2022

Cut down on ecommerce returns with better customer education

Returns Management

Cut down on ecommerce returns with better customer education

JP Arnaud-Marquez

July 19, 2022

What are Shopify’s new Return APIs, and how do they affect Loop?

Loop Corner

What are Shopify’s new Return APIs, and how do they affect Loop?

JP Arnaud-Marquez

June 23, 2022

Employee Spotlight: Steve Jones

Loop Corner

Employee Spotlight: Steve Jones

JP Arnaud-Marquez

June 23, 2022

What Shopify’s new Hydrogen framework means for merchants

Beyond Returns

What Shopify’s new Hydrogen framework means for merchants

JP Arnaud-Marquez

June 23, 2022

How to handle returns for your Shopify sportswear store

Returns Management

How to handle returns for your Shopify sportswear store

JP Arnaud-Marquez

June 15, 2022

Which returns management solution is right for you?

Returns Management

Which returns management solution is right for you?

JP Arnaud-Marquez

June 14, 2022

Employee Spotlight: Sarah (SK) Kennedy

Loop Corner

Employee Spotlight: Sarah (SK) Kennedy

JP Arnaud-Marquez

June 9, 2022

How cosmetics brands can improve their post-purchase experience

Beyond Returns

How cosmetics brands can improve their post-purchase experience

JP Arnaud-Marquez

June 6, 2022

How to build a hassle-free ecommerce returns service

Returns Management

How to build a hassle-free ecommerce returns service

JP Arnaud-Marquez

May 26, 2022

How to improve ecommerce customer retention through the buyer’s journey

Beyond Returns

How to improve ecommerce customer retention through the buyer’s journey

JP Arnaud-Marquez

May 25, 2022

Which is the best ecommerce platform for your business?

Beyond Returns

Which is the best ecommerce platform for your business?

JP Arnaud-Marquez

May 24, 2022

Increase profits and streamline accounting with a returns management solution

Returns Management

Increase profits and streamline accounting with a returns management solution

JP Arnaud-Marquez

May 17, 2022

How to create your clothing refund policy

Beyond Returns

How to create your clothing refund policy

JP Arnaud-Marquez

May 10, 2022

Returns Management

Why your brand should consider accepting used returns

JP Arnaud-Marquez

May 9, 2022

How to optimize your product pages to increase sales

Beyond Returns

How to optimize your product pages to increase sales

JP Arnaud-Marquez

May 4, 2022

How to reduce customer churn in ecommerce

Beyond Returns

How to reduce customer churn in ecommerce

JP Arnaud-Marquez

May 3, 2022

How to stop return abuse

Fraud & Returns Abuse

How to stop return abuse

JP Arnaud-Marquez

April 28, 2022

Improve your ecommerce returns management customer support

Returns Management

Improve your ecommerce returns management customer support

JP Arnaud-Marquez

April 26, 2022

Why it’s time to automate with returns management software

Returns Management

Why it’s time to automate with returns management software

JP Arnaud-Marquez

April 21, 2022

Returns management automation for your Shopify shop: How to get started

Returns Management

Returns management automation for your Shopify shop: How to get started

JP Arnaud-Marquez

April 20, 2022

Employee Spotlight: Emily Rosenkranz, Software Engineer

Loop Corner

Employee Spotlight: Emily Rosenkranz, Software Engineer

JP Arnaud-Marquez

April 18, 2022

Setting a returns policy for your subscription box service

Returns Management

Setting a returns policy for your subscription box service

JP Arnaud-Marquez

April 14, 2022

7 sustainable Shopify merchants to support this Earth Day

Beyond Returns

7 sustainable Shopify merchants to support this Earth Day

JP Arnaud-Marquez

April 6, 2022

What ecommerce businesses should know about shipping insurance

Beyond Returns

What ecommerce businesses should know about shipping insurance

JP Arnaud-Marquez

April 5, 2022

Is your returns policy hurting your bottom line?

Returns Management

Is your returns policy hurting your bottom line?

JP Arnaud-Marquez

April 1, 2022

Moving your business from bricks-and-mortar to online

Beyond Returns

Moving your business from bricks-and-mortar to online

JP Arnaud-Marquez

March 31, 2022

How to optimize your sales and returns process this swimwear season

Returns Management

How to optimize your sales and returns process this swimwear season

JP Arnaud-Marquez

March 22, 2022

Loop named in CB Insights’ Retail Tech 100

Loop Corner

Loop named in CB Insights’ Retail Tech 100

JP Arnaud-Marquez

March 21, 2022

Employee Spotlight: Anna Hadnagy

Loop Corner

Employee Spotlight: Anna Hadnagy

JP Arnaud-Marquez

March 15, 2022

Building an ecommerce technology stack for scalability

Beyond Returns

Building an ecommerce technology stack for scalability

JP Arnaud-Marquez

March 4, 2022

How to choose the right niche for an online store

Beyond Returns

How to choose the right niche for an online store

JP Arnaud-Marquez

March 2, 2022

How Workflows by Loop will help you automate returns

Beyond Returns

How Workflows by Loop will help you automate returns

JP Arnaud-Marquez

March 1, 2022

How small businesses can compete with retail giants like Amazon

Beyond Returns

How small businesses can compete with retail giants like Amazon

JP Arnaud-Marquez

February 24, 2022

How to optimize returns and exchanges for your online furniture store

Returns Management

How to optimize returns and exchanges for your online furniture store

JP Arnaud-Marquez

February 22, 2022

3 Tips to improve your post-purchase experience

Beyond Returns

3 Tips to improve your post-purchase experience

JP Arnaud-Marquez

February 18, 2022

Why Should You Use a 3PL for Shipping and Returns?

Returns Management

Why Should You Use a 3PL for Shipping and Returns?

JP Arnaud-Marquez

February 15, 2022

6 ways to use chatbots in ecommerce to reduce returns and improve customer satisfaction

Returns Management

6 ways to use chatbots in ecommerce to reduce returns and improve customer satisfaction

JP Arnaud-Marquez

February 11, 2022

How to optimize the returns process for jewelry and watch brands

Returns Management

How to optimize the returns process for jewelry and watch brands

JP Arnaud-Marquez

February 9, 2022

How to structure your returns policy page

Returns Management

How to structure your returns policy page

JP Arnaud-Marquez

May 21, 2020