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In The Loop

Covering commerce, retention, and the entire post-purchase experience.

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Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

Beyond Returns

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

March 25, 2026

The pre-purchase tools ecommerce brands need in 2026

Beyond Returns

The pre-purchase tools ecommerce brands need in 2026
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Corinne D'Andria

March 19, 2026

Why your Shopify store needs real ETAs to be successful

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Why your Shopify store needs real ETAs to be successful
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Vaishali Ravi

March 17, 2026

Post-purchase behavior: The key to repeat purchases

Beyond Returns

Post-purchase behavior: The key to repeat purchases
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Carly Greenberg

March 17, 2026

Most common return reasons in ecommerce by vertical (2026 data and trends)

Returns Management

Most common return reasons in ecommerce by vertical (2026 data and trends)

February 26, 2026

The case for consumer-paid returns in 2026

Returns Management

The case for consumer-paid returns in 2026

February 6, 2026

Simplifying the new post-purchase tech stack - 2026 & beyond

Beyond Returns

Simplifying the new post-purchase tech stack - 2026 & beyond

January 26, 2026

How pre-purchase transparency boosts ecommerce retention rates

Beyond Returns

How pre-purchase transparency boosts ecommerce retention rates

January 14, 2026

Integrate Loop with your 3PL and shipping partners: Why and how to do it

Beyond Returns

Integrate Loop with your 3PL and shipping partners: Why and how to do it

December 29, 2025

Brand reputation in ecommerce: Why it matters more now than ever

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Brand reputation in ecommerce: Why it matters more now than ever
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Corinne D'Andria

December 23, 2025

Why ecommerce brands need a complete checkout experience solution

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Why ecommerce brands need a complete checkout experience solution

December 15, 2025

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How small businesses can compete with retail giants like Amazon

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How small businesses can compete with retail giants like Amazon
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JP Arnaud-Marquez

February 24, 2022

3 Tips to improve your post-purchase experience

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3 Tips to improve your post-purchase experience
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JP Arnaud-Marquez

February 18, 2022

The metrics that matter for your DTC brand

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The metrics that matter for your DTC brand
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Nicole Walker

February 2, 2022

Customer loyalty and retention after BFCM: Lessons from our roundtable

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Customer loyalty and retention after BFCM: Lessons from our roundtable
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Tasha Reasor

December 14, 2021

5 best post-purchase software solutions

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5 best post-purchase software solutions
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Carly Greenberg

September 22, 2021

What is post-purchase dissonance, and why does it matter?

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What is post-purchase dissonance, and why does it matter?
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Carly Greenberg

June 30, 2021

<strong>Why refunds can lead to repeat purchases</strong>

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<strong>Why refunds can lead to repeat purchases</strong>
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Kelli Trapnell

June 16, 2021

Instant Exchanges. Zero Risk.

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Instant Exchanges. Zero Risk.
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Carly Greenberg

May 11, 2021

How Canadians feel about cross-border ecommerce

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How Canadians feel about cross-border ecommerce
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Carly Greenberg

April 29, 2021

Easy, proven solutions for growing your ecommerce brand with sustainability.

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Easy, proven solutions for growing your ecommerce brand with sustainability.
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Carly Greenberg

April 22, 2021

Customers are keeping products they don’t want and that’s bad for your brand.

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Customers are keeping products they don’t want and that’s bad for your brand.
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Carly Greenberg

January 27, 2021

The true cost of an online refund.

Beyond Returns

The true cost of an online refund.
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Carly Greenberg

December 9, 2020

How to offer online gift exchanges that your customers will love

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How to offer online gift exchanges that your customers will love
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Carly Greenberg

November 24, 2020

What makes a great unboxing experience?

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What makes a great unboxing experience?
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Carly Greenberg

August 26, 2020

How to use technology & insight to prepare for ecommerce after COVID-19.

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How to use technology & insight to prepare for ecommerce after COVID-19.
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Carly Greenberg

August 12, 2020