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In The Loop

Covering commerce, retention, and the entire post-purchase experience.

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What is package protection in ecommerce? A guide for brands

Beyond Returns

What is package protection in ecommerce? A guide for brands

April 9, 2026

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

Beyond Returns

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

March 25, 2026

The pre-purchase tools ecommerce brands need in 2026

Beyond Returns

The pre-purchase tools ecommerce brands need in 2026
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Corinne D'Andria

March 19, 2026

Why your Shopify store needs real ETAs to be successful

Beyond Returns

Why your Shopify store needs real ETAs to be successful
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Vaishali Ravi

March 17, 2026

Post-purchase behavior: The key to repeat purchases

Beyond Returns

Post-purchase behavior: The key to repeat purchases
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Carly Greenberg

March 17, 2026

Most common return reasons in ecommerce by vertical (2026 data and trends)

Returns Management

Most common return reasons in ecommerce by vertical (2026 data and trends)

February 26, 2026

The case for consumer-paid returns in 2026

Returns Management

The case for consumer-paid returns in 2026

February 6, 2026

Simplifying the new post-purchase tech stack - 2026 & beyond

Beyond Returns

Simplifying the new post-purchase tech stack - 2026 & beyond

January 26, 2026

How pre-purchase transparency boosts ecommerce retention rates

Beyond Returns

How pre-purchase transparency boosts ecommerce retention rates

January 14, 2026

Integrate Loop with your 3PL and shipping partners: Why and how to do it

Beyond Returns

Integrate Loop with your 3PL and shipping partners: Why and how to do it

December 29, 2025

Brand reputation in ecommerce: Why it matters more now than ever

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Brand reputation in ecommerce: Why it matters more now than ever
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Corinne D'Andria

December 23, 2025

AllBeyond ReturnsFraud & Returns AbuseInternational MarketsLoop CornerPeak SeasonReturns ManagementTariffs
The dangers of offering only instant refunds to customers

Beyond Returns

The dangers of offering only instant refunds to customers
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Carly Greenberg

February 23, 2024

Boost profits and efficiency with Loop’s new reverse logistics features

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Boost profits and efficiency with Loop’s new reverse logistics features
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Carly Greenberg

February 15, 2024

Understanding post-purchase evaluation in the buyer’s journey

Beyond Returns

Understanding post-purchase evaluation in the buyer’s journey
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Carly Greenberg

February 8, 2024

Channel-Free Reverse Logistics: Throwing the Returns Process for a Loop

Beyond Returns

Channel-Free Reverse Logistics: Throwing the Returns Process for a Loop
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Carly Greenberg

January 17, 2024

How to build a best-in-class reverse logistics process

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How to build a best-in-class reverse logistics process
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JP Arnaud-Marquez

December 28, 2023

Don’t miss the new features we launched this year!

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Don’t miss the new features we launched this year!
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Kelli Trapnell

December 21, 2023

How to lower your ecommerce cancellation rates

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How to lower your ecommerce cancellation rates
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Kelli Trapnell

December 21, 2023

When to restock inventory: Popular methods and processes

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When to restock inventory: Popular methods and processes
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Kelli Trapnell

December 19, 2023

How businesses can grow & sustain improved customer retention

Beyond Returns

How businesses can grow & sustain improved customer retention
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JP Arnaud-Marquez

December 14, 2023

Shipping manifest vs. Bill of Lading: Key differences explained

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Shipping manifest vs. Bill of Lading: Key differences explained
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Kelli Trapnell

December 7, 2023

7 keys to building a successful retail business in 2024

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7 keys to building a successful retail business in 2024
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Kelli Trapnell

December 4, 2023

How businesses can grow & sustain improved customer retention

Beyond Returns

How businesses can grow & sustain improved customer retention
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JP Arnaud-Marquez

November 20, 2023

How to optimize your warranty return process

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How to optimize your warranty return process
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JP Arnaud-Marquez

November 17, 2023

Why use split shipments? Plus, how to manage them

Beyond Returns

Why use split shipments? Plus, how to manage them
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Kelli Trapnell

November 15, 2023

What is a point of sale system?

Beyond Returns

What is a point of sale system?
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JP Arnaud-Marquez

November 9, 2023