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Unlock your free guide to crafting the ultimate transactional journey that drives repeat purchases, reduces WISMO, and protects revenue during your busiest season of the year.
Prime Day 2025 is dealing out some serious lessons for Shopify brands. Join us on August 28th to unpack the key data from Prime Day 2025 and the trends, tactics, and customer behaviours that matter most for your Q4 planning.
You’re leaving real money on the table — and we’ll show you how much. Enter your numbers to calculate your retained revenue potential and enter for a chance to win a prize up to $200.
2025 Trend Report
Ecommerce is constantly evolving, but the consumer trends shaping 2025 aren't going anywhere - and they're crucial to prepare for your most make or break season of the year.
DOWNLOAD THE REPORT2-3 day
delivery expectations
Consumer expectations are on the rise: In 2019, 5.7 days was standard; by 2024, it's 2-3 days.
38%
of global retailers
cite operational costs as a major impact to their business.
How real-time order tracking boosts customer loyalty
Discover how proactive order tracking can save your support team and drive long-term customer retention during your busiest season.
Read moreVIPremier Party
Hear directly from top brand Electric Picks alongside experts from Shopify, Klaviyo, and Gorgias on how you can leverage your tech stack to deliver premium customer experiences ahead of peak season.
WATCH THE RECORDINGHow Princess Polly Boosted NPS Scores to 90%
With Loop’s support, Princess Polly has been able to bring the returns experience in line with their customer-first values, helping them delight their shoppers throughout the entire customer journey.
Read moreProfit Protection Plan: Blueprint for the next Era of Commerce
Unlike other business areas where growth and profitability often work against each other, the post-purchase journey presents untapped potential for both revenue growth and cost optimization.
Unlock your profit protection plan67%
increase in spend
from repeat customers compared to first-time buyers. When margins are slim and acquisition costs are as high as ever, the smartest brands are focusing on retention.
34%
average return value
retained by Loop brands, transforming this touchpoint into an opportunity for revenue growth through exchanges, upsells, and long-term loyalty.
4 Strategies to convert more refunds into exchanges
While you can—and should—look for ways to lower your return rate, there’s another important tactic you shouldn’t overlook: Converting refund requests into exchanges.
Read MoreProtect your revenue with consumer-paid returns
When tariffs threaten your P&L, consumer-paid returns offer relief. This innovative model captures extra revenue to offset operating costs - and Loop is the only solution that gives your revenue back.
Learn more70%
of consumers
choose to opt into a small fee to unlock free returns later, but far less actually end of returning the product - meaning you capture more revenue than than spend on returns.
No Impact
on overall repeat purchase rates
Loop brands using Checkout+ see zero negative impact on overall return rates, repeat purchase rates, or net average order values.
How Jones Road Beauty retained over $3.1M in revenue
By offering customers the option to instantly exchange items for different shades or products directly within the return flow, Jones Road Beauty has successfully retained $3,119,613 in revenue to date.
Read moreLive Workshop: 3 Solutions for Tarrif Relief
The tariff landscape has shifted dramatically, and while none of us can control these changes, you can control your response. Find the hidden value opportunities throughout your P&L.
Watch the recording49%
of D2C operators
have reported a significant increase in their cost of goods due to shifting tariff policies, eroding already thin margins.
28%
of companies
report that shifting suppliers to optimize costs had led to a 6-12 week addition in fulfillment lead time, risking negative impact on shoppers.
Inside look at peak season fraud data
Get the inside scoop into Loop's 2024 peak season fraud today so you know what to expect (and how to prepare) in 2025.
Read moreThe Rise in Return Fraud
90% of global retailers report a significant increase in fraud - how are you preventing this rising trend? Download the report to uncover how top retailers are fighting back against return fraud.
Download the report46%
of global retailer respondents
rate their fraud prevention measures as 'very effective', signaling a widespread gap in how brands are combatting fraud.
52%
of brands
report that maintaining a positive customer experience is their #1 concern in addressing fraud and abuse. We're happy to report you can do both.
How Mockingbird detects 93% of return fraud
Last year, when they began experiencing problems with returns fraud, they were delighted to discover that Loop had continually innovated alongside their brand—and offered the right fraud prevention technology at the right time to help them.
Read moreWith the right strategies, you're a winner every time. Discover how you can boost customer retention, protect more revenue, and curb return fraud for your most successful peak season yet.