CONSUMER REPORT

Returns abuse in Australia explained: Why it happens and how to prevent it

Last year, return fraud accounted for a staggering $101 billion* in total losses for retailers.

To uncover the who, what, and why behind this growing problem, we surveyed 1,000 Australian online shoppers and have some key insights to help you tackle this challenge.

Get the report to learn:

• The differences between return policy abuse and fraud
• The top shopper motivations behind return policy abuse and fraud
• What brands can do to combat these behaviours
• And much more!