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Kelli Trapnell

Kelli Trapnell

What is RMA? Return merchandise authorization for shipping

Returns Management

What is RMA? Return merchandise authorization for shipping

Kelli Trapnell

October 30, 2025

What every USPS tracking status means (and what to do about it)

Beyond Returns

What every USPS tracking status means (and what to do about it)

Kelli Trapnell

September 25, 2025

Pros and cons of the 30-day return window

Returns Management

Pros and cons of the 30-day return window

Kelli Trapnell

April 15, 2025

Reducing your ecommerce return rate: 2025 strategies

Returns Management

Reducing your ecommerce return rate: 2025 strategies

Kelli Trapnell

April 2, 2025

Record-breaking holiday returns—for the second year in a row

Peak Season

Record-breaking holiday returns—for the second year in a row

Kelli Trapnell

December 27, 2023

Don’t miss the new features we launched this year!

Beyond Returns

Don’t miss the new features we launched this year!

Kelli Trapnell

December 21, 2023

How to lower your ecommerce cancellation rates

Beyond Returns

How to lower your ecommerce cancellation rates

Kelli Trapnell

December 21, 2023

When to restock inventory: Popular methods and processes

Beyond Returns

When to restock inventory: Popular methods and processes

Kelli Trapnell

December 19, 2023

Shipping manifest vs. Bill of Lading: Key differences explained

Beyond Returns

Shipping manifest vs. Bill of Lading: Key differences explained

Kelli Trapnell

December 7, 2023

Loop merchants made over $1.3 billion this BFCM

Loop Corner

Loop merchants made over $1.3 billion this BFCM

Kelli Trapnell

December 4, 2023

7 keys to building a successful retail business in 2024

Beyond Returns

7 keys to building a successful retail business in 2024

Kelli Trapnell

December 4, 2023

How automated returns improve ecommerce business efficiency

Returns Management

How automated returns improve ecommerce business efficiency

Kelli Trapnell

November 28, 2023

Why use split shipments? Plus, how to manage them

Beyond Returns

Why use split shipments? Plus, how to manage them

Kelli Trapnell

November 15, 2023

How to optimize the process of returning a gift

Returns Management

How to optimize the process of returning a gift

Kelli Trapnell

November 10, 2023

How to build your customer base sustainably

Beyond Returns

How to build your customer base sustainably

Kelli Trapnell

November 8, 2023

Shopify apps to help you optimize your marketing and sales process

Beyond Returns

Shopify apps to help you optimize your marketing and sales process

Kelli Trapnell

November 1, 2023

How to build the right refund policy for your ecommerce store

How to build the right refund policy for your ecommerce store

Kelli Trapnell

October 28, 2023

Overnight shipping costs and benefits in 2023: What to know

Beyond Returns

Overnight shipping costs and benefits in 2023: What to know

Kelli Trapnell

October 25, 2023

How to prepare for holiday returns

Peak Season

How to prepare for holiday returns

Kelli Trapnell

October 18, 2023

How to build a retail return policy that generates repeat sales

Returns Management

How to build a retail return policy that generates repeat sales

Kelli Trapnell

October 4, 2023

How to build the right refund policy for your ecommerce store

Beyond Returns

How to build the right refund policy for your ecommerce store

Kelli Trapnell

September 18, 2023

How to maximize customer retention from your Cyber Monday promotions

Peak Season

How to maximize customer retention from your Cyber Monday promotions

Kelli Trapnell

September 5, 2023

Four ways to increase sales in ecommerce

Beyond Returns

Four ways to increase sales in ecommerce

Kelli Trapnell

August 29, 2023

Understanding the new HazMat shipping rules

Beyond Returns

Understanding the new HazMat shipping rules

Kelli Trapnell

August 22, 2023

Customer acquisition cost is going up: Here’s what to do about it

Beyond Returns

Customer acquisition cost is going up: Here’s what to do about it

Kelli Trapnell

August 11, 2023

What to know when promoting your best sales of the year

Beyond Returns

What to know when promoting your best sales of the year

Kelli Trapnell

August 9, 2023

Consumer returns preferences by generation

Returns Management

Consumer returns preferences by generation

Kelli Trapnell

July 27, 2023

How returns affect peak season

Peak Season

How returns affect peak season

Kelli Trapnell

July 27, 2023

What do consumers in the US and in the UK want?

International Markets

What do consumers in the US and in the UK want?

Kelli Trapnell

July 21, 2023

Why offer warranties? They could increase the likelihood that customers buy from you

Beyond Returns

Why offer warranties? They could increase the likelihood that customers buy from you

Kelli Trapnell

July 13, 2023

What merchants should know about returns management solutions

Returns Management

What merchants should know about returns management solutions

Kelli Trapnell

June 28, 2023

How Skynet Worldwide Express can take your ecommerce business global

Beyond Returns

How Skynet Worldwide Express can take your ecommerce business global

Kelli Trapnell

June 19, 2023

How Loop supports our LGBTQIA+ employees

Loop Corner

How Loop supports our LGBTQIA+ employees

Kelli Trapnell

June 16, 2023

How to build a return policy for footwear brands

Returns Management

How to build a return policy for footwear brands

Kelli Trapnell

June 12, 2023

How USPS is simplifying returns with easy scannable QR codes

Returns Management

How USPS is simplifying returns with easy scannable QR codes

Kelli Trapnell

June 7, 2023

Your guide to frustration-free packaging

Beyond Returns

Your guide to frustration-free packaging

Kelli Trapnell

June 2, 2023

Using Shopify to process product exchanges

Beyond Returns

Using Shopify to process product exchanges

Kelli Trapnell

May 23, 2023

How Loop supports our mom employees

Loop Corner

How Loop supports our mom employees

Kelli Trapnell

May 12, 2023

Loop vs. Swap Commerce

Peak Season

Loop vs. Swap Commerce

Kelli Trapnell

May 11, 2023

Using Asendia for cross-border deliveries and returns

International Markets

Using Asendia for cross-border deliveries and returns

Kelli Trapnell

May 4, 2023

Setting up a return policy and managing your returns on Shopify UK

International Markets

Setting up a return policy and managing your returns on Shopify UK

Kelli Trapnell

April 28, 2023

How bracketing affects the swimwear industry—and how to prepare

Beyond Returns

How bracketing affects the swimwear industry—and how to prepare

Kelli Trapnell

April 18, 2023

How to optimize your return merchandise authorization process (RMA)

Returns Management

How to optimize your return merchandise authorization process (RMA)

Kelli Trapnell

April 14, 2023

Loop Corner

How Loop helps your brand provide sustainable returns

Kelli Trapnell

April 10, 2023

What your inventory turnover ratio means for your business

Beyond Returns

What your inventory turnover ratio means for your business

Kelli Trapnell

April 5, 2023

How personalization can help your business grow

Beyond Returns

How personalization can help your business grow

Kelli Trapnell

March 30, 2023

Celebrating Women’s History Month with 8 incredible woman-owned Shopify businesses

Beyond Returns

Celebrating Women’s History Month with 8 incredible woman-owned Shopify businesses

Kelli Trapnell

March 29, 2023

How to manage customer returns for your Shopify store

Returns Management

How to manage customer returns for your Shopify store

Kelli Trapnell

March 23, 2023

Three factors that impact shopper behavior

Beyond Returns

Three factors that impact shopper behavior

Kelli Trapnell

March 9, 2023

What you should know about cross-border ecommerce regulations

Beyond Returns

What you should know about cross-border ecommerce regulations

Kelli Trapnell

March 1, 2023

5 important tips for streamlining your ecommerce returns process

Returns Management

5 important tips for streamlining your ecommerce returns process

Kelli Trapnell

February 28, 2023

How is shopper purchasing behavior changing in 2023?

Beyond Returns

How is shopper purchasing behavior changing in 2023?

Kelli Trapnell

February 23, 2023

The top 7 helpdesk solutions for Shopify ecommerce brands

Beyond Returns

The top 7 helpdesk solutions for Shopify ecommerce brands

Kelli Trapnell

February 20, 2023

How to calculate customer retention rate and why it matters for ecommerce

Beyond Returns

How to calculate customer retention rate and why it matters for ecommerce

Kelli Trapnell

February 14, 2023

How to minimize risk to shopper data in ecommerce

Beyond Returns

How to minimize risk to shopper data in ecommerce

Kelli Trapnell

February 6, 2023

Hot mobile shopping trends for ecommerce in 2023

Beyond Returns

Hot mobile shopping trends for ecommerce in 2023

Kelli Trapnell

February 3, 2023

Customer retention: Why shoppers leave and how to get them back

Beyond Returns

Customer retention: Why shoppers leave and how to get them back

Kelli Trapnell

January 12, 2023

How to boost customer loyalty from seasonal shoppers

Peak Season

How to boost customer loyalty from seasonal shoppers

Kelli Trapnell

December 26, 2022

What Shopify’s Commerce Trends 2023 Report means for you

Beyond Returns

What Shopify’s Commerce Trends 2023 Report means for you

Kelli Trapnell

December 15, 2022

4 ways to increase customer lifetime value (CLV)

Beyond Returns

4 ways to increase customer lifetime value (CLV)

Kelli Trapnell

December 13, 2022

Use user-generated content to lower your return rates

Returns Management

Use user-generated content to lower your return rates

Kelli Trapnell

December 2, 2022

<strong>Why refunds can lead to repeat purchases</strong>

Beyond Returns

<strong>Why refunds can lead to repeat purchases</strong>

Kelli Trapnell

June 16, 2021

The importance of a sustainable return policy

Returns Management

The importance of a sustainable return policy

Kelli Trapnell

October 28, 2020