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The Smart Path to Profit: How Efficient Returns Cut Costs and Fuel Growth

For enterprise brands, achieving a delicate balance between cost management and customer experience is crucial. Without close analysis and optimization, post-purchase operations can become a revenue sink.

The key? Investing strategically to maximize returns without wasting resources.

Our recent report highlights recent data that shows how a personalized approach to return policies can drive your best customers to shop again—and how control in customization and return fees can have a big impact on ROI for large companies.

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$2,500

The amount merchants can save annually for every 1,000 returns processed when transitioning from no returns solution to using a dedicated solution.

10%

Reduction in time to resolution in brands experience in their first year automating returns.

$8.8 million

Amount Loop merchants have saved in customer experience time in the past 12 months.

Sneak peak into the insights

This report highlights recent data that shows how a personalized approach to return policies can drive your best customers to shop again—and how control in customization and return fees can have a big impact on ROI.

smart path to profit report
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Cost Savings

Merchants can save up to $2,500 annually for every 1,000 returns processed when transitioning from having no previous returns solution to using a dedicated solution.

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Automation

Merchants have experienced over a 20% increase in CLTV between the first year pre-Loop and the second year post-Loop, indicating a substantial boost in long-term customer value and profitability.

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Impact of Fees

When incorporating return fees, enterprise brands will see an average shipping saving of 10%. With Loop, some of our top-performing enterprise brands reduced shipping rates by up to 75%.