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The Smart Path to Profit: How Efficient Returns Cut Costs and Fuel Growth

For small and medium-sized businesses, ratios like ROI, revenue retention, and efficient exchanges are crucial. But many brands haven’t optimized their returns process, presenting a significant opportunity for improvement and financial gains.

The key? First-time success matters. This means getting the returns process right the first time and avoiding costly adjustments later.

Our recent report highlights recent data that shows how a personalized approach to return policies can drive your best customers to shop again—and how control in customization and return fees can have a big impact on ROI.

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$3,400

The amount Mid-Market Merchants save on average in their first-year when transitioning from no returns solution to using a dedicated solution.

10%

Reduction in time to resolution in brands experience in their first year automating returns.

$8.8 million

Amount Loop merchants have saved in customer experience time in the past 12 months.

Sneak peak into the insights

This report will help you avoid FOMU (the Fear of Messing Up) when choosing which software to automate returns and differentiate your brand with positive and memorable customer service experiences.

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Cost Savings

Merchants can save up to $2,500 annually for every 1,000 returns processed when transitioning from having no previous returns solution to using a dedicated solution.

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Automation

Merchants have experienced over a 20% increase in CLTV between the first year pre-Loop and the second year post-Loop, indicating a substantial boost in long-term customer value and profitability.

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CLTV

Small to Medium Businesses can reasonably expect a 17% increase in CLTV after their second year on Loop compared to their first year.